GNC Reviews 246

Absolutely horrendous experience and massive waste of time. I tried to cancel an auto-ship but they shipped it anyways and said just return to store. My local store had been closed down so I had to drive 40 miles. Then I was told by the manager he couldn't do the return right then because he needed to get through to corporate. I left all my products with him but luckily had him sign the packing slip. Anyways, later he called me and said I needed to cancel through Paypal. I explained everything to Paypal but GNC disputed the refund! Paypal closed my dispute. No way! Of course I reopened it and will go to court on principal if nothing else. Two weeks after returning my stuff to the store I still have not received my refund. Buy at your own risk! This place has their return details in small writing at the bottom....they make it as hard as possible to return items so they can keep your money. Desperate tactics.

GNC order, 200015947241

This is now the second time I went and say a preworkout on sale for a lower price during there buy 1 get 1 free website deal only for them to cancel my order days later with no information until I was expecting the order already. And the I go back to see the item still listed as in stock but now 10 dollars more in price, looks they catch their error and cancel the order. I would avoid do business with them goings-on forward. Oh and their customer service is horrible considering that they are in India and have to follow a cookies cutter script that is very annoying

Order Number: 200015764607

I ordered 12 shampoos and 12 conditioners. Instead I received 8 shampoos and 14 conditioners, also another shampoo is still on the way. Where is 3 more shampoos?

Support works horribly closes the chat without solving the problem

I had very bad experience with gnc . I ordered GNC multivitamins dietary supplement. It has 120 tablets which is 60 days supply. The order got to me on 05/31/2023 and I ordered 4 bottles of same products because I want to send it out of country. When I checked the expiration dates on the bottles I got to see that all 4 bottles of 120 tablets will be expired in 07/2023. Therefore the medication will expire before I even finish one bottle. I was very disappointed on GNC . Please always check the expiration dates of gnc medications.

No real job vacancies for locum GPs - strongly feel this company needs to be removed as take all documentation and then disappear and do not respond to any emails - highly unprofessional and causes unnecessary anxiety!!

Very bad service and delivered wrong product and even can’t exchange.

I will NEVER order from their online store again! Their prices aren’t better than Amazon. My package was stolen and they refused to replace my order or provide me with a refund! I have never had this issue with another company before. Horrible customer service. They took forever to contact me back.

I’ve been buying my products from GNC for a couple years now, but I have always have such a great experience with their store manager, AJ her and her staff are super friendly and experience with all the products and have great knowledge it’s always such a pleasant positive place to go to and it’s nice to get some good and honest feedback I really appreciate how personable AJ and her staff are i 100% recommend buying your supplements from the store specifically

bought my whey here, arrived on time and still a while from the expiry, thought not my fav whey amongst other brand but value for money

The cancellation policies/customer support are terrible. There is no way to cancel an order from the website, forcing you to contact them during their limited hours. The confirmation emails only arrive when the order is shipped, which means you can’t even contact support about the order until it ships. When it ships, they say there is nothing they can do. Beware and please do not buy from this place. There is a reason they almost went out of business.

I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the pictures of the bottles, but they refused to refund me. This was my very first order and really disappointed.

I recently went onto GNC's website to buy dietary supplements. I then got a confirmation email saying that I would soon get my order number, tracking number, and other information:
"We are currently processing your order and are excited to be a part of your journey to Live Well. You will be receiving a confirmation email from GNC shortly with more information like your order number, shipping information, billing summary and more."

Days passed without anything. So I contacted GNC and a
representative told me that my order was canceled, because it was placed from Spain. This is a lie. I placed the order from the United States. And why did I not get any cancelation notices? The representative tried to place a new order but told me that my address was invalid, without giving me a reason. I told this representative to enter my address without any apartment number, but my address was still invalid. I told the representative to abbreviate my address, but my address was still invalid. The representative could not place an order for me and told me that there would be an investigation, and that I would get a response soon. I then tried to place orders by myself, but I got error messages with no explanations. I waited for the promised responses for a long time, but did not get any, so I contacted customer service again. This representative did not do anything useful for me, but instead, asked me many questions, put me on hold many times, did not tell me why I could not place any orders and why my address was always considered invalid, and told me that there would be an investigation, and that I would get a response soon. I waited for a long time, but I did not receive any responses.

SHAME ON GNC!
GNC has an ad on TV for Nugenix, say text to 32321 to get a bottle of Nugenix, ABSOLUTELY FREE!
THEN THEY ASK FOR MONEY!
NOW ABSOLUTELY FREE MEANS JUST THAT!
STUFF LIKE THIS IS A SCAM!
FRANK AND DOUG ARE PART OF A SCAM!

Do not use this company, they only care about making money.
I accidentally ordered an incorrect item, but even though I contacted the customer helpline immediately, they were not able cancel.
Returns are at the customer’s expense, so cost me almost as much as the actual product to return the item.
I am still to receive a refund, but won’t be surprised if there is some other reason why they decline the refund.
You have been warned!

If i could give them 0 i would. I recently tried to purchase the Prime Energy drink and i was waiting 3 days for tracking information until i recently contacted them (today) with the reply of they couldn't deliver it as there was a maximum amount of products you can order (not stated on the site).

Ordered online. Package arrived in a greatly oversized box with no packing material. The containers are rolling around in the large box. On container is dented. I assume the contents are pulverized

I have used multi vitamins over 50 for the past 20 years. They admit that the recipe has changed. It has a bad odor as well as a cancer warning label on bottles. I asked for a refund and was refused. Will never buy any product from this now owned Chinese company. Stay away

Took advantage of a good deal, was happy to see GNC threw in a free gift :D

I bought GNC products from their online store, but they later sent additional products that another customer had ordered. The first name on the labels was my first name, but a different last name and a different address. I had FED EX pick up the packages. Then I noticed that there were over $200 in charges to my credit card for those products. I have called GNC several times to have the charges reversed, and sent the requested documentation showing that I was wrongly charged. GNC agrees that they made an error, but they will not refund the payment because they are not certain that FED EX returned all of the product. That's not my problem. Bottom Line: Stay away from GNC online. There are lots of other options in the marketplace that won't take your money.