GNC Reviews 246

GNC has the worst online service ever. I was set up on auto ship and the orders were either incorrect or the charges came through to my account all times of the month. So I cancelled the auto ship. Then, I ordered items online that were never sent. But GNC charged my account the same day I made the order. When I contacted customer service, they didn't even show the items were sent. Even though their website said the order had been shipped as of the date after the order was made. I will never order from GNC online again...their service SUCKS!

72 hours to “process” orders before shipping. Pathetic

Placed a BOGO order however for some reason the second item did not go through. I contacted customer service regarding this and they made everything complicated and refused to provide a cancellation, refund or order edit. They told me several different ways to try to return the item however they made it complicated to a point where t it was useless to try to return it as it would end up costing more money. Their system and ordering is flawed and needs to be reviewed.

This item is awesome!

the Digest (Enzymes) helps me to digest my food intake. Before I was feel bloated but when I take this, it boost my metabolism and I feel lighter the whole day.

I highly suggest to use this supplement!

I set up auto delivery for Golli ( apple cider vinegar) and paid 13.49 cents..in December Checked my email and without my consent GNC was trying to charge 19 dollars and some change. I asked why that was not corresponded and I agreed to the previous price. Where do they do that at? Do not set up auto delivery they appear to raise prices without consent or knowledge.

Imagine if I do not check emails or bank account how long would they be willing to get away with up charging without my consent..

Ordered multi-month supply of their slimvance green drink and they sent me stuff that expires in April. When I called they told me they discontinued it in September and this was the last of their supply. I explained to them I wasn't even planning on using this for a couple months, every other time I've ordered it it has over a year shelf life, not 2 months. The only solution offered to me is that I return it to a store for a refund. I explained to them I have to do virtual school during the day and work at night. There is no gnc close to me. I'm then put on hold for 10 minutes and am told the same thing again. So, I have to take time out of my life to fix their mistake. I shouldn't have even been able to order them and there was no sign of it being discontinued on their website. Not gonna be shopping there again.

This year, 4 of my protein orders via the website were canceled with no reason. I figured signing up for an account would help, but the process fails every time I try for "unknown reasons". This was the last straw. GNC has been my go-to because of its ease-of-availability. Shortage of supply on site and via Amazon, along with this technical ineptitude, has forced me to find a new vendor.

On the up side, their staff is usually knowledgeable. on the down side, you can get better prices elsewhere if shopping online.

I mostly order online supplements from them, the delivery, packaging is top notch. Further they make sure to include promo gifts with high order value. Their in store staff in multiple locations in SG are also really helpful.

I see lot of negative comments for US location, probable they need to improve their service there as in SG we mostly prefer GNC.

Order never arrived after over 2 weeks. Customer service wouldn't do anything about it until 15 days after the order was placed. Had to contact customer service 3 times until a refund was given because of incorrect information they have previously gave me. Was also told that a supervisor would contact me via email within 72 hours of the second time I contacted and it has now been about a week with no email from a supervisor.

I placed an $200 order on Nov 30th and it been 12 days and my order isn't here. I am a pro member and one of the perks is fast shipping. This is one of the reason i sign onto pro to help avoid going to the store and ordering my stuff when i run low on Pre workout. When i placed the order it said it would be here in 2-3 days. I called day 6 and the lady said it never shipped and she would re process the order and put 2 day shipping. I called again today day 12 to the guy telling me I need to wait another 5 days and if i don't receive the order then he can help or reach out to the carrier. I look at the tracking and the order wasn't even pick up yet just label created. I had to go to the store and purchase pre workout due to me not receiving my order and myself running out. This is my last order from GNC.

Terrible online order experience.
Placed an order during Black Friday..
No confirmation email received so I email them several times and heard no response.

Finally could live chat them today and they told me the order is cancelled. No cancellation email NTH. They also refused to price match if I place the order again now.

Never seen an online shop with such terrible customer service (Heidy was the one in livechat).

Ordered some vitamins during their Black Friday sale. Used PayPal. Never got an order confirmation but the transaction invoice shows up in my PayPal account. Called customer service and they have no record of the order, yet they can't tell me why a transaction with GNC.com shows up in my PayPal account. I won't order anything from them again. Great products, lousy order support and customer service. No wonder I hear about them going out of buisness...

Update: I did get the order after much complaining and a trip to the local store (what's the point of ordering online if you have to go to the store?) The guy there knew about the order and said it had been shipped out. However, why didn't their main customer service know this? This all could have been avoided had they sent the confirmation email in the first place.

I made a purchase at my local GNC store. I had to return a product to get a refund, and instead of refunding my card they charged my card. So now, GNC owes for me twice the money. The local store can't figure out how to refund my money and had me call customer service at 888-462-2548, and they say they can't refund my money or provide me a code that the local store can use to exchange for another product. At this point GNC employees are incompetent and the customer service is not any better. I am contacting my bank to reverse the charges and I will never purchase from GNC again. Worst experience ever!!!

Was at the Woodruff GNC and walked in and the GNC employee didn't even say hello when I walk in . He was with a customer and taking pictures with this person so I left and went to another GNC. Very disappointed. He did even Acknowledge I was in there. I was in there for about 5 minutes. I was at the 1618 Woodruff rd.

Purchased $60 worth of stuff many months ago. Received an email today (10/22/2020) that a duplicate of that order is getting ready to ship. I go to their website and learn that they apparently signed me up for a subscription. I was able to cancel the subscription, but nowhere on their site is there the ability to cancel current order. I called their main toll-free number. Rep told me she couldn't cancel the order because it has been processed. Mind you, however, it has not yet shipped. I asked her, "Do you guys at GNC control your computers or do the computers control you?". This is the dumbest thing I have ever heard. If it has shipped, I would understand. Any other reputable retailer would give you the ability to cancel an order that has not shipped (especially if you did not authorize the transaction). She said I can return it at a store for a refund. I asked her, "GNC accepts it to be feasible and cost-effective to ship me something I don't want, and then force me to go to a store to return it?". She then hung up! This is a scam! They force you to go through the inconvenience of accepting an order you do not want, then having to return it at a store! Shame on you GNC! I will never, ever purchase anything from you again! And I will tell everyone I know how shady you are! I have a recording of my conversation with the rep who hung up on me. I am going to post it on every social media site! SHAME ON YOU GNC FOR YOUR DESPICABLE PRACTICES!

Customer service is absolutely horrible! I contacted GNC on three occasions regarding an order with no resolution . GNC assured me they would send me an email with my order number and tracking number and never did. When calling regarding a problem, they’re not able to answer it nor do they offer any kind of assistance.
Order arrived and it was incorrect and no receipt or return address on box.

I asked my brother and sister on what are their secret in staying slim and fit though I havent seen them doing routine exercise, especially my sister where she normally have big belly, but now saw it was flatten. They both shared to me that Barley and Turmeric of GNC is their secret. Now bought 3 bottles😀 to give it a try☺☺😉.

I ordered several products online with a $20 discount for ordering over $100. I immediately got a email saying all the products were not available, so they cancelled my order and autoproduced a new order with the available products, with NO discount. I called to cancel immediately and was told they couldn't cancel any orders. I had to go thru the process of disputing the charge on my card. Also, once you are on their email list its almost impossible to unsubscribe. The unsubscribe option conveniently for them has no button to finalize your selection. I chatted with three CS agents all of whom said I would be unsubscribed and yet still getting the emails. I finally called a CS number on their corporate page. She told me she unsubscribed me. We shall see tomorrow. Its a shame because their products are good and mostly at good prices, but the CS is pitiful.

Ordered 2 products online 8.1, showed in stock. GNC canceled order same day due to not knowing when back in stock. Asked why they let me order, was told going thru transition and site was not updated. Then found out they are bankrupt. They never notified Paypal of cancellation, even thought they insisted, and blamed Paypal. They said Paypal was having issues with releasing holds. On the phone for many days, they insisted they did, Paypal said not. Took 30 days, then Paypal released the hold. Been a customer since the 80's. I'm done. Would give them zero if I could. They should have left things alone. It wasn't broken and didn't need to be fixed. They do not take care of their employees either. Talked in length to a store associate and was horrified. The company is very greedy.