Go-Etna ExcursionsReviews 

2,409
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and helpfulness, making the tours enjoyable and informative. Many people highlight the excellent organization of the tours, from timely hotel pickups to comfortable transportation and well-planned itineraries that exceed expectations. Reviewers also appreciate the unique locations visited and the overall user experience, often describing it as unforgettable and a highlight of their trip. However, some customers were dissatisfied with communication from guides, noting a lack of information about the tour's progression and alternatives when issues arose. A few other people also felt that tours were rushed, with insufficient time for exploration or photography, and experienced long waiting times in queues despite promises of skip-the-line access.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising guides for their extensive knowledge... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent organization and... See more

Location

Clients share positive opinions on location, with many reviewers expressing delight with the stunning views... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as fantastic, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

We had a brilliant half-day trip. The tour guides were knowledgeable, friendly and considerate, and we learned so much! Our group comprised a range of ages and all were accommodated thoughtfully. A r... See more

Rated 5 out of 5 stars

Had a great afternoon, talk tour and the pleasure of a grumpy Etna too, (lots of growling) the guides and drivers were friendly and welcoming throughout. Very informative and would definitely recom... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more


Company details

  1. Tour operator
  2. Helicopter tour agency
  3. Sightseeing Tour Agency
  4. Tour Agent

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,409)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfectly organized tour with very…

Perfectly organized tour with very delicious dinner . We were picked up on time from our hotel and everything went very smoothly. This tour needs very complicated logistics and Go-Etna managed to exceed my expectations. Amazing day visiting the volcano.

28 May 2026
Rated 5 out of 5 stars

Awesome experience and great guides

Davide picked us up at our hotel and was a wealth of knowledge and useful info during the drive and on the tour. Awesome

The guide who explained the geology was outstanding too. They both have very pleasant demeanor,spoke great English.

Saw lava flow impact, went inside lava tube and hiked to several craters.

This was the 5 hour tour well worth it.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect day

Everything was well prepared and very convenient. Transfer from and to the hotel in Catalania worked well. The guide explained much about all related topics with great entusiasm. Very nice experience which made the day unforgetable.

30 May 2026
Rated 5 out of 5 stars

Great trip

Great guide, went to some areas of Etna that you couldn’t get to if you were on a coach tour. Nice to have stops on the way there and on the way back to get coffee/toilets.
Only thing that could be improved was clearer instructions about the meeting point.

23 May 2026
Rated 5 out of 5 stars

Great tour

Great tour, highly recommend! Learned a lot about the volcano from helpful and fun guides while seeing beautiful views.

22 May 2026
Rated 5 out of 5 stars

Great adventure

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a track so some bits require a little bit of scrambling but the guide, Daniele, helped if required. Would highly recommend this tour.

20 May 2026
Rated 5 out of 5 stars

The guide Davide made the experience

The guide Davide made the experience. Etna is great to see but he added knowledge and gave us context. He was attentive and all three of us can’t stop talking about him and the experience. He was a gentleman, kind and thoughtful. He even lent me his coat! I have recommended him and your tour to friends already!

18 May 2026
Rated 1 out of 5 stars

Great trip

Great trip, pity about about the parasitical reviews requests afterwards. I did one for Go Etna now they want 2 extra reviews, cut and paste them and stick'em up your arse for all I care. There is a point where it gets silly and we are beyond that point

25 May 2026
Rated 5 out of 5 stars

Best part of our trip!

We had the best experience with Go Etna on our Mt Etna tour yesterday. We were in town on a cruise stop and found this tour online. It was the highlight of our vacation so far!!!
The guides and drivers were fantastic and fluent in several languages. They offered so many different tours- we can wait to come back and do another one!
Thank you, guides!

23 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look