Go-Optic Reviews 2,796

If I can give zero stars, I would, but the only way to give a review is to put a star. This website is a complete scam and trying to get your money back is impossible. They don’t have their frames in stock so it will look like frames are in stock. You’ll have to wait about six months to be charged and then they still won’t ship it out. I think it’s a sneaky way of them, taking the money out without you realizing it, and never receiving the item. The same guy with a Middle Eastern accent is the only one that ever answers he’ll hang up on you if you don’t like what you’re gonna say and also end up blocking when you try to ask for cancellation to receive your money back. He told me that I would have to pay 10% just to get my refund and even when all was said and done still would not give me the refund. I still have not received any frames it’s been since April Months ago. He is so unprofessional and rude even trying to be nice only to get my refund and as I said prior will not give the refund. They should not have a website. This is a huge scam. I don’t even believe any of the few positive reviews probably paid for or put there by the company.

Not being able to get a hold of a real person to help with an order.. my car did not go through on the first order. I don't know why so I had to create a whole new order, the system is glitchy.

Everything went good. It was easy to look up my glasses to order them

Frame I wanted was in stock at the best price Online. I'll have to review again once I receive it.

I had sunglasses I really liked but I sat on them and broke the frames so I found the exact frames on line and ordered them. When they get here I will install the lens and have a brand new pair of sunglasses.

Lesca Buzz - Grand Total: $359.91

The product is missing. The glasses frame is missing. Support isn't responding. Presumably, there isn't any support either. The service is lousy and clearly a scam. Highest warning level for this seller. They intentionally avoid PayPal to make refunds as difficult as possible. I am beyond disappointed with this offer.

In the end, zero stars and an attempt to get my bank to correct the fraud. Thanks for nothing, bum!

I placed an order on May 30 - frames only, no lenses.

It still shows as "processing".
I called on June 11, and was told that I would receive an email followup within 3 hours. When I didn't receive a followup, I put added a support request to your system. The confirmation stated that people typically get a response within 1 -2 business days. Still no response from them.

Ordered a pait of opticals,
promo seemed great and everything considers it was a good option.
First they sent an email that my order is pending waiting for the prescription - even tho i manually entered it (any other website will not do that)

After, when I uploaded it, they sent an email saying its back ordered.
I placed an order on GLASSESUSA a month before to a pair that was *last in stock* and right after the order i refreshed the page and it was out of stock - GO-OPTIC had me place the order and pay, and only after told me its back ordered.
disgusting. I returned a diff pair to place this order

Found my favorite frames right away I am a repeat customer. Always satisfied with my previous purchases.

Did not have the color is wanted in stock after ordering. Then didn't offer the same discount for th reorder.

The worst AI support ever... I received a receipt by email as soon as my order was completed. The shipping address needed correction because the autofill on my computer had made up an obviously invalid mix of US and Canadian fields. I tried 3 times within 15 minutes to reach someone by phone. The result was always an automated message: try online or call later - no agent available. Even if the order had been placed minutes earlier, the AI chat told me that it cannot cancel orders, that they must be returned once they have shipped, but it could assist me with changing the address. Although I had given the right address in my first post, I gave it again. The answer was: "I cannot make changes to the order or shipping address directly. Please contact our support team." [...other posts...] final reply: "I recommend reaching out to our support team through email or creating a support ticket online for the quickest resolution. They will be able to assist you with your request. If there's anything else I can do for you, please let me know."

My refund has been stuck in "Pending Refund" status for 4+ days. I also paid for priority mail shipping, but the order did not ship until 4 business days later, so that was a waste.

Top services quick shipping and great quality glasses and also very good prices. Recommended!!

Easy to buy I love it