Super fun day out, I went out on a first date here and it was great. We met this employee called Jordan and he was super nice and cool, always there to help. Tip: don’t wear your nicest jeans there if... See more
Company replied
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See what reviewers are saying
It was my first time at Go Ape on Tuesday and I loved every second. My daughter and Grandson had been before to other locations of Go Ape, said that Bracknell is now their favourite location. Thank yo... See more
Company replied
Go Ape Bracknell I took my daughter for her 11th birthday for the tree top challenge. What a challenge it looked!! We were both very nervous & I said we’d need extra help & support. The staff were b... See more
Company replied
Poor customer service. Their website was down. They asked to call in over email. By the time we reached the service centre 40 minutes later, every slot was gone. We had to take a location with 30 min... See more
Company replied
Company details
- Recreation centre
- Adventure Sports
- Adventure Sports Centre
- Event management company
- Outdoor Activity Organiser
- Tourist attraction
Written by the company
We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.
Contact info
The Look Out, Nine Mile Ride, RG12 7QW, Bracknell, Berkshire, United Kingdom
- 01603 895500
4.2
Great
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really fun day out
Super fun day out, I went out on a first date here and it was great. We met this employee called Jordan and he was super nice and cool, always there to help. Tip: don’t wear your nicest jeans there if it’s raining or go for a first date if you’re afraid they’ll get the ick- but if theyre the right person they won’t
29 August 2025
Unprompted review
Reply from Go Ape - Bracknell
Delighted to hear you had a great first date Erin and thank you for joining us at Swinley Forest, Bracknell. Jordan will be stoked for the shout out. Dress for the elements. Great tip regarding what not to wear. Comfortable clothing that you don’t mind getting grubby is your best bet. Our woodchip landing sites play dirty! Hopefully, see you for another adventure soon.
Go Ape Bracknell
Go Ape Bracknell
I took my daughter for her 11th birthday for the tree top challenge. What a challenge it looked!! We were both very nervous & I said we’d need extra help & support. The staff were brilliant. Unfortunately we didn’t end up doing the challenge. We failed on the first stop sadly. My daughter was petrified & was crying. The staff were amazing & helped us backwards & down. And we were fully refunded. I will go back again definitely, but with my partner. Bracknell team are incredible
26 August 2024
Unprompted review
Reply from Go Ape - Bracknell
Thanks for choosing to celebrate with us in the Swinley Forest trees Sarah and for taking the time to share your experience. A value we stand by is encouraging everyone to live life adventurously. And, your daughter absolutely did that. She may not have continued but we absolutely applaud her for giving it a go. That's all we can ask. Hopefully, one day we can welcome you all back to take on our Treetop Challenge and complete it. Stoked to hear our team looked after you all. They're a good bunch!
Grannies Glory
It was my first time at Go Ape on Tuesday and I loved every second. My daughter and Grandson had been before to other locations of Go Ape, said that Bracknell is now their favourite location. Thank you to Jack for helping me up off my bum and to James and all the other incredibly friendly staff who made our time there, so enjoyable.
13 February 2024
Unprompted review
Reply from Go Ape - Bracknell
Thanks for joining us in the Swinley Forest trees and for taking the time to review us. We're thrilled to hear you loved every second of your first Go Ape experience. Jack, James and the rest of the team will be made up. A warm welcome to the Go Ape Bracknell Tribe. Hopefully see you for another adventure soon!
Great experience
Great experience for my little girl to climb up the trees safely. She enjoyed with her friends for a wonderful weekend and arranges to go again.
7 October 2023
Unprompted review
Reply from Go Ape - Bracknell
Thanks for joining us in the Swinley Forest trees Al and for taking the time to leave us such a positive review. We're thrilled to hear your little girl and her friends had a great experience at Go Ape Bracknell. Hopefully see you all again very soon. A warm welcome to our Tribe.
Our family of five visited Go Ape…
Our family of five visited Go Ape Bracknell and it was a brilliant experience for all. Our ages range from 49 down to 12 and everyone really enjoyed the afternoon. The staff were very helpful and kind and informative as well as being encouraging. Would highly recommend to all.
9 August 2023
Unprompted review
Reply from Go Ape - Bracknell
Thanks for joining us in Swinley Forest, Bracknell Claire and for taking the time to review and recommend us. We're thrilled to hear your family had a brilliant experience and our team looked after you all. Hopefully see you for another adventure soon. A warm welcome to our Tribe.
Sean (think thats his name) who was…
Sean (think thats his name) who was getting groups harnessed up went above and beyond for our friends 40th really made it a memorable visit :-)
22 January 2023
Unprompted review
Reply from Go Ape - Bracknell
Thanks for celebrating with us in Swinley Forest Paula and for taking the time to leave us a 5* review. We really appreciate it and are delighted to hear your friends 40th was a memorable one. Sean will be stoked. A warm welcome to the Go Ape Bracknell Tribe.
Poor customer service
Poor customer service. Their website was down. They asked to call in over email. By the time we reached the service centre 40 minutes later, every slot was gone. We had to take a location with 30 min extra driving. Adding insult to injury, their customer service agent Nick had no sympathy and charged us an extra booking fee, because we had to book over the phone.
27 August 2022
Unprompted review
Reply from Go Ape - Bracknell
Thanks for taking the time make us aware Stefan and sorry to disappoint. We can see that our Customer Care Team have since been in touch and have already started the process of reimbursing you the booking fee.
Thanks for your recommendation via email. We're always looking at ways to help improve the way we do things and we really appreciate you providing this.
Hopefully your next Go Ape experience will be a much more positive one.
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