Gobycar Reviews 3,532

Fast and helpful service, brand new car, excellent rates.

I had a fantastic experience with Gobycar and would highly recommend their services. From start to finish, everything was smooth, efficient, and stress-free.

The staff were exceptionally kind, professional, and always willing to help. They made the whole process easy and pleasant, answering all my questions with patience and a friendly attitude. It really made a difference to feel so well taken care of.

The pricing was also very reasonable and transparent, with no hidden surprises. On top of that, the entire rental process was quick and well-organized, which saved me a lot of time.

Overall, Gobycar exceeded my expectations thanks to their excellent customer service, great value, and efficient handling. I would definitely choose them again in the future.

Fast check in and checkout
Shuttle from/to airport
Reasonable price

Always an amazing experience with gobycar in every country

Good customer service, reliable clean car and value for money.

All very good. Specially the staff at SCQ.

Smooth service. Good location and transfer to and from airport.

We booked gobycar through Jet2. When we arrived at the office on Saturday it was quite busy, and we were directed to take a ticket from the machine at the rear of the waiting area. We were called forward 5 mins later, and served by Martin. He was very thorough and detailed in his explanations of the rental agreement, and was extremely pleasant throughout. Helpfully, he also sent photos of the noted minor bodywork damage (some small marks and scratches) to my email address. When we left the admin office to collect our car from the bay, another gobycar agent was also on hand to record the missing parcel shelf that we noted when checking the car. We found the entire service to be very professional, friendly and courteous.

We’ve probably all been stung at some point by rental car companies drawing you in with a cheap price, only to load on charges at return. Nothing new. But this was a new low, and people need to be aware of it.

At return, the staff member said “we have a problem” while closing the boot - before even opening the glove box. She then walked around, opened the passenger door, and the glove box to “confirm” that an item was missing. At that point I honestly just laughed, because it felt completely premeditated.

We had the car for two days without luggage, made a single trip to the hotel and back, and never used the glove box at all.

I immediately checked the documentation they had issued. It included 18 photos of existing damage - all taken by them - and then one final photo showing a medical kit sitting in its box on what appeared to be a windowsill, not in the car.

For context: if there had been valid proof that the item was in the vehicle at pickup, I would have paid without hesitation. I accept I didn’t check the glove box at collection. But there was no valid proof.

When I pointed out that the photo did not even show the item inside the vehicle, I was met with aggressive and unprofessional behaviour rather than any proper explanation. After continued questioning, I was briefly shown a photo on a screen from a previous rental dated 10 days before mine! That was presented as their “evidence.”

Instead of addressing the issue, the staff member turned her back and walked away. The whole situation became extremely frustrating and upsetting, especially as the facts simply did not add up.

We were also uncomfortable with remarks being made about us to one another in Spanish while we were standing there.

I was then forced to pay the charge on the spot to avoid missing my flight. When I initially refused to sign, I was told the hold on my credit card would not be released. Under that pressure, I signed with the intention of disputing it afterwards.

To make matters worse, the charge was labelled simply as “damage” on the documentation, which has made challenging it more difficult through the RentalCars booking platform.

There were also other inconsistencies like the car not being truly “full” under the full-to-full fuel policy at pickup, and I returned it completely full.

This isn’t about the amount. It’s about the principle. Experiences like this leave a very sour impression, and it’s disappointing because I genuinely enjoy travelling in Spain.

Small charges like this are easy to slip through without challenge, which is exactly why people need to be aware.

They may have got me on this one, but others should not.

Stay vigilant.

Nice helpful staff, reasonably quick shuttle service, close to airport. The staff did not try and find fault with the car when I returned it, which I have had experience of in the past with a different company. The only issue was the instructions to find the stop to wait for the shuttle from the airport were not clear enough. It therefore took a long time to work out where to wait. It would be very easy for the directions to add a sentence to be more specific about where to find the stop and what to look for.

Prepaid rental car booked for two weeks. At the airport waited over 30 minutes for the transfer bus. Our credit card was not accepted because of the deposit, and the employee only said we should come back later - without mentioning that the booking is only valid for 24 hours. When we came back, our reservation was already canceled (“no show”). Now we are standing there without a car and fighting for a refund.

Good service and very straightforward. Easy shuttle service from and to airport. Easy collection and clear explanation of upgrade offer. Very prompt drop off. Friendly team.

Very quick and polite service

My favorite car rental company in Ibiza. Very fast check in, I usually get my car within 5 min, reasonabal insurance price for 10€ a day and you don’t have to worry about anything. Mainly don’t have to be bothered by credit card deposit.

Quick transparent and efficient service. Very happy with cost speed of pickup and return.

Got picked up immediately at the airport and everything went smoothly!

Friendy Staffa and elastic

Pick up and return the car went very smoothly. Kind and helpfull personel.

The best rental company in the Canary Islands. Top-notch customer service.