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Rated 1 out of 5 stars

Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NOT book through GoCarRentals.com. If you’re planning a trip and rentin... See more

Rated 1 out of 5 stars

Contacted Go Rental after contacted Dollar and they were rude, unhelpful, unsupportive and unsympathetic. I'm too scared to drive car and so worried I will break down and have accide... See more

Rated 1 out of 5 stars

Do not rent from this company, they intentionally mislead us saying they have a great car, no older than 3 years but those were all lies and unfortunately we paid everything in advance. They gave... See more

Rated 5 out of 5 stars

Go Rentals is a London based company, that has a 4.9 star reviews, it seems like that this trust pilot page is a ground where disgruntle customers, from all over the world, tend to use this page, wh... See more

Company details

  1. Car rental company
  2. Van rental agency

Information provided by various external sources

Looking for Automatic Van Hire in London or around UK? Welcome to Go Rentals! We offer a great range of vehicles to rent for all your transportion needs.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

74 reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.4

All reviews

(74)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never done this before

Never done this before, but I've been using go rental for quite a few years now delivery collection is great they even accommodate me out of ours and holidays times as a whole they are great at what they do, very helpfull and great prices every time.

28 January 2020
Unprompted review
Rated 1 out of 5 stars

Disgusted customer......bordering on theft!

there is one star only as it doesnt let you register zero. Completely disgusted with their service. Delayed ans diverted on a flight into bristol. I contacted them with 10 hours notice to potential problem but no help. Spent all my credit contacting them from the airport and was always places on hold. Arrives late to no car and has to book another hotel close to the airport due to no car. Has prepaid £200 and they did not call me or e mail with any explanation or resolution. This morning throws them 3 times and expressed my anger and put on hold again every time as if they are too scared to deal with the issue. I want my money back to book another car and have had to contact dispute department at my credit card to resolve:( do not use this cowboy outfit company !!!

20 December 2019
Unprompted review
Rated 1 out of 5 stars

I can only do one star which u dont…

I can only do one star which u dont deserve..your customer service its disgrace..they dont give a flying f... about customer I'm so pist off they take the money all booking its wrong and when u call to explain want happend they hang up on u coz they dont want to hear your problem..that's my experience whit u rental cars...I hope everyone its reading this and think twice before u wana book whit them.

20 November 2019
Unprompted review
Rated 5 out of 5 stars

My first time hiring a minibus …

My first time hiring a minibus for a friends holiday was fraught with worry. This came home to roost when the van had mechanical issues. I needn't have worried Go rentals without any fuss or argument sorted out a replacement van in very quick order and got us going again with a minimum of delay. So I only have good things to say about the service I recieved and the attention I got from their staff.

Many thanks

9 October 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! i hired a 9 seater van and it was just great. It was a very easy and efficient process. Would definitely recommend!

23 September 2019
Unprompted review
Rated 5 out of 5 stars

"An absolute pleasure"

"An absolute pleasure" - I hire vans off Go Rentals approx 3 weekends a month over the summer. The Vans are close to brand new, top of the range interiors, spotless and completely clean. Brilliant Service. Always on time to drop the van off to my address and always warn me a few hours (if not the day before) before collection. Always at least half a tank of fuel. Never had any issues with "false claims" of scratches or anything. Never had any warning lights or any issues with the vans or their engines. Dont quite understand the bad reviews! Staff are also great, they encourage me to take pictures of the van on arrival so there can be no discrepancies when returning. No issues with payments, deposits are made/returned on time. No complaints whatsoever.

18 June 2019
Unprompted review
Rated 5 out of 5 stars

The Best Car Rental

Our church (TGIF) went to the Big church day out event at West Sussex and we hired a van at GOrentals. Glory be to GOD, for they have offered and delivered an outstanding customer service and deal specially for a charity organisation like ours.
GOD Bless GOrentals!
And more business.
Thank you!

9 June 2019
Unprompted review
Rated 5 out of 5 stars

i have hired an automatic van from go…

i have hired an automatic van from go…
i have hired an automatic van from go rentals, i must say their customer service is very high and i was very happy with the service.i had the van delivered and picked up at my address, driver was very friendly and very professional.
i definitely recommend them

10 April 2019
Unprompted review
Rated 5 out of 5 stars

I have rented many vans from this place…

I have rented many vans from this place and have never any problems! Their vans are always on point and the process of renting it out is simple and clear. They are much cheaper than other companies who try and rip you off. The staff are helpful and are willing to help you out and get you the best deal. Really would recommend renting from here!

12 March 2019
Unprompted review
Rated 5 out of 5 stars

Great Van, Nice Service

Very clean and new van hired for 3 days. Quick response via the phone, and very helpful team. I'm happy with the experience overall. Highly recommended and will use again in future!

11 March 2019
Unprompted review

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