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Goddiva  Reviews 

1,287
•
TrustScore 4.5 out of 5

4.3

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the stunning dress selections, high-quality fabrics that exceed expectations, and a wonderfully supportive customer service team that resolves inquiries quickly. Many consumers emphasize how flattering the fits are across various sizes, expressing genuine excitement to wear their purchases to special events and formal occasions. However, some customers also noted occasional difficulties with ordering processes, unexpected return criteria, and delayed refunds after sending items back. Reviewers additionally mentioned technical challenges when trying to process returns directly online, particularly when orders were placed through external third-party platforms.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the beautiful designs, great... See more

Quality

Consumers find quality to be exceptional, frequently highlighting the beautiful designs, wonderful fabrics,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers praising quick delivery... See more

Return policy

Customers consistently note ambiguous experiences with return policy, as some reviewers praised the helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a beautiful dress online with speedy delivery.. after measuring my size with the size chart, turned out the dress was two sizes too big, so returned the first dress, reorderd two sizes down, f... See more

Rated 5 out of 5 stars

The dresses were beautiful…such a choice of styles and beautifully made…I actually ordered a few to gain a choice of different styles and sizes as it was hard to pick!..I sadly missed the return date... See more

Rated 5 out of 5 stars

I ordered two tops for a wedding reception - both were beautiful, great quality and fitted really well. One wasn't quite what I wanted, so I returned this. After a few issues getting the return labe... See more

Rated 5 out of 5 stars

I ordered two items from Goddiva - a dress and a lounge suit. I had to return both for different reasons. Whilst there was a bit of to-ing and fro-ing initially regarding the return (as the item was... See more

Company details

  1. Ladies' clothes shop
  2. also in
  3. Bridal shop
  4. Clothing Shop
  5. Fashion designer
  6. Wedding Shop

Written by the company

At Goddiva, we specialise in glamorous occasionwear designed to help every woman feel confident and stylish. From weddings and proms to parties, evening events and special occasions, we create celebrity-inspired fashion without the luxury price tag. We are a UK-based online fashion retailer committed to offering inclusive styles designed to flatter all shapes, sizes, ages and skin tones. Our collections combine trend-led design with affordability, making statement dressing accessible to everyone. Customer satisfaction is at the heart of what we do, and we are proud to have built a vibrant online community of #GoddivaGirl customers who love sharing their looks and experiences. We ship worldwide and our dedicated customer service team is always on hand to help with any queries to ensure a smooth shopping experience.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

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4.3

All reviews

(1,287)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Goddiva Goddiva Goddiva

Goddiva Goddiva Goddiva
Will always be my go to for occasional dress shopping. So far I have bought 4 dresses
Black sequins velvet dress with bows 💯
Navy blue velvet dress ❤️
Off shoulder floral viscose dress 🔥
Light blue cowl neck backless dress and I wore it for a wedding in SA absolutely looked smashing
I have only had to return with a broken heart the navy blue velvet dress because it was the wrong colour for the wedding I wanted to attend but if I had a choice I would have just kept it. The quality is always on point 💃🏻💃🏻💃🏻❤️
See you soon for another purchase

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Goddiva the best

I bought 2 black long dresses for 2weedings in April 2026. I felt like a Queen, very comfortable to wear them all evening. I had so many compliments and questions about where did I purchase them.
I was pleased to share your website with friends and quests and I felt proud that I am your regular costumer.
Thank you GODDIVA, for amazing products.

4 April 2026
Unprompted review
Rated 2 out of 5 stars

The dress I ordered was really poor…

The dress I ordered was really poor quality for the amount I paid for it. Felt more like a Shein quality dress.

Had to pay to return it.

Just feel that my experience was disappointing because of poor quality and frustrating that you pay for shipping and then pay for returns when the shipping was two times the price of the return.

15 April 2026
Unprompted review
Goddiva logo

Reply from Goddiva

Hi Sarah

We’re really sorry to hear you were disappointed with your order, and we appreciate you taking the time to share your feedback.

We do offer free delivery and returns for our Goddiva Unlimited subscribers, and we’re always working to improve both our quality and overall experience.

If you’d like us to look into this further for you, please feel free to reach out to our team @ info@goddiva.co.uk

Warm regards
Goddiva

Rated 5 out of 5 stars

good customer service

Despite a mix up with my order customer service were great and offered a good discount code by way of an apology.
I shall be buying more very soon.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer…

Absolutely fantastic customer service!!! I left it a wee bit late to order an evening dress for a black tie event - and this fabulous team got my dress to me 2 days before my event!!! I ordered the dress on Saturday and it was with me on Wednesday. Brilliant service - especially as the delivery address is classed as the Highlands & Islands. Highly recommend Goddiva!!!!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely dress

Lovely dress. Fit to size. Easy return system.
There are lots of beautiful dresses of many different styles, fabrics and colours. Prices are very reasonable.

14 February 2026
Unprompted review

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