Ordered a beautiful dress online with speedy delivery.. after measuring my size with the size chart, turned out the dress was two sizes too big, so returned the first dress, reorderd two sizes down, f... See more
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At Goddiva, we specialise in glamorous occasionwear designed to help every woman feel confident and stylish. From weddings and proms to parties, evening events and special occasions, we create celebrity-inspired fashion without the luxury price tag. We are a UK-based online fashion retailer committed to offering inclusive styles designed to flatter all shapes, sizes, ages and skin tones. Our collections combine trend-led design with affordability, making statement dressing accessible to everyone. Customer satisfaction is at the heart of what we do, and we are proud to have built a vibrant online community of #GoddivaGirl customers who love sharing their looks and experiences. We ship worldwide and our dedicated customer service team is always on hand to help with any queries to ensure a smooth shopping experience.
Contact info
United Kingdom
- info@goddiva.co.uk
- www.goddiva.co.uk
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Quality and Service
I ordered from Goddiva via the Debenhams website. The delivery was quick.
The dress was beautiful and good quality. The only reason I had to return it is because I’m bigger on top than on the bottom and so it was a little baggy on the hips.
Otherwise stunning and good quality material.
I couldn’t create a return through Debenhams site. I had issues trying to do it through Goddivas site as I ordered through a 3rd party but used the contact through WhatsApp service and the return was created promptly and the QR code and returns label was sent to me
I am very great full for Goddivas team
I am very great full for Goddivas team. They helped me a lot with my order and they was very professional, I can’t wait until I receive the dresses.
I ordered two dresses from Goddiva and…
I ordered two dresses from Goddiva and I’m extremely happy with both of them. The quality is amazing, they look exactly like the photos and the delivery was very fast. Beautiful designs and great service. I will definitely be ordering again!
Had a returns problem I inquired & the…
Had a returns problem I inquired & the response was quick the problem was settled
Quick and efficient communication
Quick and efficient communication
Great Customer Service
Couldn't fault Goddiva for anything. Really loved the dress I ordered, great quality and good value for money.
Would definitely recommend ordering from this company as their customer service is excellent.
Stunning Dresses & Exceptional Service!
I love Goddiva! Their ball gowns are absolutely gorgeous — great quality, flattering fit, and perfect for special occasions. I now have three dresses from them and honestly love every one of them.
Customer service was brilliant too. I asked for a commercial invoice and they got back to me straight away, super helpful and friendly. It’s so nice dealing with a company that actually cares about its customers.
I’ve even recommended them to a friend who’s just as happy with her dress. Highly recommend Goddiva — beautiful gowns and excellent service all round! 💖
Non existent refund
Returned items over 2 weeks ago. No refund has been issued and my emails are being ignored. Avoid this company
Update. I have now been refunded although did have to chase them for it
Dresses were beautiful but unfortunately did not fit how I’d want them to

Reply from Goddiva
Beautiful items well worth the money
Beautiful items well worth the money. I needed to process a return and customer services were on hand straight away to help out.
Amazing service
Amazing service, bought a beautiful dress which was too long. Set it back to be shortened which was done free of change and returned a few days later. Will definitely buy again and recommend to my friends.
I ordered a dress
I ordered a dress , unfortunately a small fault on the dress was noticed on arrival ,however I was desperate to keep it for an event last minute. I was quickly helped and offered a partial refund , great customer service.
Amazing!
Wow I just ordered for the first time and I cannot be more happy! I was looking for the perfect Christmas top everywhere and none were offering the quality I wanted. The top i brought was amazing quality and quick shipping! Would recommend and buy again!
Absolutely Stunning Dresses and Excellent Service!
I was struggling to find the perfect dress, not just for my birthday, but also for my qualification celebration, so it was a really big deal for me. After several disappointments with other online retailers, I came across Goddiva and decided to order a few dresses, both directly through their website and via ASOS.
I had some issues returning the parcel through ASOS and was not getting anywhere with their process. I then contacted Goddiva directly, and they sorted everything quickly and without any hassle, their customer service was amazing.
The dresses themselves were beautiful, with so many styles to choose from. The quality was outstanding, and they fit me perfectly, elegant, sophisticated and a little bit sexy, exactly the look I was going for. I received so many compliments on such an important occasion.
I would definitely buy from Goddiva again. The material, fit and overall finish was absolutely perfect. Thank you, Goddiva, for helping me feel confident and stunning on my special day! 💖
Dress made of foam
I am awaiting a response as I recieved a dress today. Its made out of foam like material. Its cotton to think the design of such a dress could be made out of sponge like material. I have requested a refund or credit as apparently a return on marketplace stuff isn't possible. I think this is utter madness. Im not prepared to lose money on a badly made dress. I will update this review as things progress

Reply from Goddiva
I was really impressed with tihe dress…
I was really impressed with the dress and top I ordered.am a plus size woman the dress fits.i love the material too
I was impressed with Goddiva
I was impressed with Goddiva. There are some stunning dresses and quite reasonably priced too. I did send one of the dresses back and the whole process was easy, quick and efficient.
Great service
Ordered 2 dresses both were lovely dresses however 1 didn’t fit very well so needed to return it.
The return was managed very well
Gorgeous dress
Gorgeous dress! It arrived quickly, cannot fault the experience. I have it lined up for two more occasions and cannot wait! Great fit, very flattering dress.
Disgusted at return process
Returned dress after trying on and returned as normal. Received all Comms that the return was in transit, received and processed then got an email saying my return didn't meet the criteria. Would never buy from here again! Absolute scam keeping my £95!

Reply from Goddiva
Beautiful clothing
I ordered two tops for a wedding reception - both were beautiful, great quality and fitted really well. One wasn't quite what I wanted, so I returned this. After a few issues getting the return label, Customer Service were really helpful and got this sorted for me quickly. The top I kept is amazing - I love it! There are so many beautiful outfits on the website I look forward to ordering more. Great company and I'd highly recommend them.
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