Goflex Reviews 

203
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, polite, and helpful throughout the entire moving process. Many consumers also highlight the smooth user experience, noting that teams arrive promptly and handle delicate belongings with great care. Some reviewers were not happy with the delivery service, mentioning unexpected late arrivals, missing moving supplies, or disorganized scheduling. Additionally, a few people experienced frustrating communication issues when trying to resolve disputes or billing questions through customer support channels. Others pointed out instances where fewer workers showed up than originally promised, causing delays during the job.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being professional, punctual, and... See more

Service

Clients share satisfaction on service, frequently highlighting that crews are extremely professional, arrive... See more

Delivery service

Consumers find delivery service to be ambiguous, as while some reviewers praised punctual arrivals and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express appreciation for... See more

User experience

Reviewers highlight positive aspects of user experience, noting that scheduling is easy and the entire moving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Flex has made my move from Houston to Austin so seamless. The prices was affordable(I was able to move, store, and unpack my things all with the same company). The team who helped me move out and move... See more

Company replied

Rated 5 out of 5 stars

The movers that showed up for my move on the 10th of October were fantastic! Nothing was too much of an ask and they were so genuenly helpful during the entire process. All of our items arrived safe... See more

Company replied

Rated 5 out of 5 stars

The Phoenix team arrived at scheduled time, Ivan, David and 1 other person( I can’t remember his name ) were professional, careful with everything and made me laugh. I would recommend Flex for anyone... See more

Company replied

Rated 5 out of 5 stars

This was the easiest office move that I've ever experienced. The movers packed and safely moved executive office pieces and numerous miscellaneous items. They showed up on time and completed the move... See more

Company replied


Company details

  1. Removals Service
  2. also in
  3. Removals company

Written by the company

Full-service moving at a price you’ll love. Plus, storage, on demand delivery, and labor-only help — everything you need on moving day.


Contact info

4.2

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(203)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flex moving for Wynn family

Oscar, Roberto, Terrance, and other guy was efficient, fast, and makes my moving easy. They was very friendly and courteous. I will use them again. Keep up good job.

4 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear Oscar, Roberto, Terrance, and the rest of our moving crew made your move so easy, efficient, and fast. Having a friendly, courteous team handling every detail ensures the entire process stays smooth and fully under control from start to finish. Thank you for choosing Flex, and we look forward to assisting you again on your next move!

Flex Customer Support Team

Rated 5 out of 5 stars

Peace of Mind

From start to finish the 3 young men moving our household items were amazing. Very kind, caring, respectful, and professional. They moved quickly but with care. Even though it was towards the end of the day they were still smiling and patient with our indecisions on where to place furniture. I most definitely will recommend Flex to others

4 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear our three-person moving crew took such kind, professional, and patient care handling your household items from start to finish. Delivering attentive service—right down to placing every piece of furniture exactly where you want it—is how our team keeps every stage of your move completely seamless. Thank you for recommending Flex, and we wish you all the best settling into your new home!

Flex Customer Support Team

Rated 5 out of 5 stars

Stop searching, this is the company you want.

If youre looking for a mover, this is them. Both movers were very very professional. Also very careful with all our items. Also punctual with arrival times also. Seth, Marlon, and Jos were overall great and I’d give a 6 star if I could.
NOTE: this was my first time moving with them and I am not affiliated in any way at all with the company. Just giving credit where it’s due.

6 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear that Seth, Marlon, and Jos provided such professional, punctual service and handled all of your items with total care. Delivering a smooth, predictable moving experience from start to finish is exactly what our crew aims for every time. Thank you for choosing Flex for your first move with us, and we wish you all the best settling into your new place!

Flex Customer Support Team

Rated 5 out of 5 stars

Tavious and Jose We’re very…

Tavious and Jose We’re very professional and fast. The customer service with this company was amazing I would definitely recommend them and use them again. Great job guys

5 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for the fantastic recommendation! We’re thrilled to hear that Tavious and Jose delivered professional, fast moving service and that our customer support team took great care of you. We truly appreciate your support and look forward to managing your next move with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Michael and Malik helped us out and…

Michael and Malik helped us out and did. Great job.

4 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your experience! We’re thrilled Michael and Malik provided great moving help and kept everything running smoothly. We appreciate your support and look forward to managing your next move with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Exceptional Experience

The staff Alarick and Mario helped me tremendously during this move. I really had no idea that they would have been so helpful. They wrapped things, prevented items from falling, were meticulous in their attention to detail, and made sure I did not have to lift a finger. From start to finish they made sure I was stress free and happy with the entire process. They responded to every request I made with, "no problem, I've got you". I did not think they could do all that they did as fast as they did without any hangups. I would 100% recommend them and will use them again if or when I have need again!

31 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your experience! We’re thrilled that Alarick and Mario delivered such meticulous packing help and kept your entire move running efficiently from start to finish. We truly appreciate the recommendation and look forward to managing your next move with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Professional, Kind and Hard Working

I honestly can’t recommend this moving company highly enough. Setting everything up with Victor was fabulous. He was great to deal with and made the whole process straightforward from the start.

The moving team were absolutely fantastic. Professional, courteous, friendly and incredibly hardworking. They handled some very heavy and challenging items without hesitation and worked so hard throughout the entire move. Nothing was too much trouble, and their care and attitude really made a difference.

Moving can be stressful, but these guys made the whole experience so much easier. A genuinely great team from start to finish. I wouldn’t hesitate to recommend them to anyone looking for a reliable moving company.

Thank you, Victor and the entire team, for such a great job!

14 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you so much for the wonderful recommendation! We are thrilled that Victor made setting up your move straightforward from the start, and that our moving team took such great care handling your heavy, challenging items. We appreciate your support and look forward to managing any future moves for you with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Wanted to give compliments to the…

Wanted to give compliments to the movers here in Orlando. They had a challenge of bad weather but still pull through. I’m grateful for them. Would recommend them to others

3 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your experience and recommending our team! Navigating unpredictable Florida weather takes precise coordination, and we are glad our Orlando moving team kept everything on track and pulled through for you. We appreciate your trust in Flex and hope you are enjoying your new space.

Flex Customer Support Team

Rated 5 out of 5 stars

Redeemed

Michelle, Adam, and Fredrick were WONDERFUL!! They saved my move at the end. Respectful of my belongings unloading. I would HAND pick THEM, my loaders....nope.

3 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We are glad Michelle, Adam, and Fredrick delivered such respectful, dedicated care while unloading your belongings to finish your move on a high note. We hold every phase of our moving services to that exact standard of quality, so our team is already looking into the loading details for your job. Please send us an email to support@goflex.com with your Booking Confirmation Number in the subject line so we have the information needed to review your details and ensure everything is sorted out fairly.

Flex Customer Support Team

Rated 5 out of 5 stars

Twahir sheikh was great

Twahir sheikh was great. He really worked with well on the transport. I would recommend him and Flex to everyone

3 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for taking the time to share your feedback and for recommending our moving team. Coordinating reliable transport is what we do best, and we are glad Twahir Sheikh delivered such capable, steady service for your move. We appreciate your trust in Flex and hope you are settling in comfortably!

Flex Customer Support Team

Rated 5 out of 5 stars

Great company to work for and use for…

Great company to work for and use for your needs. Five stars

3 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your support and highlighting your five-star experience with our team! Whether coordinating moves behind the scenes or managing everyday logistics on the road, our focus is always on delivering a reliable, value-driven service everyone can count on. We truly appreciate your trust and recommendation.

Flex Customer Support Team

Rated 5 out of 5 stars

Amazing job

Amazing job - friendly, communicative and efficient

2 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for choosing Flex Moving & Storage for your move! We are glad our crew provided such friendly, communicative, and efficient service to keep your relocation moving along smoothly. We appreciate your kind words and are always here to help whenever you need dependable moving support.

Flex Customer Support Team

Rated 5 out of 5 stars

The service was timely and…

The service was timely and professional. Antonio was amazing, and they were very flexible (no pun intended) with working around my schedule. I would DEFINITELY recomend!!!

31 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for choosing Flex! We are glad Antonio and our moving team delivered timely, professional service while adapting smoothly to your schedule. We truly appreciate the recommendation and are always here to make future moves just as seamless.

Flex Customer Support Team

Rated 5 out of 5 stars

Very Worth It- the nicest people!

I had an excellent experience with Ty and John from Flex Moving! They were personable, incredibly capable, professional, and considerate. The whole process was easy and smooth and I appreciate their work. I would recommend them to everyone!

2 November 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for choosing Flex Moving! We are glad Ty and John delivered such capable, professional, and considerate care to keep your entire moving process smooth from start to finish. We truly appreciate the recommendation and are always here whenever you need reliable support.

Flex Customer Support Team

Rated 5 out of 5 stars

The team on both of the move were…

The team on both of the move were fantastic. Clifford as the team lead was extra helpful.

1 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We are delighted to hear that our moving team delivered fantastic service across both parts of your move and that Clifford provided such helpful leadership. Coordinating every detail smoothly is exactly how our local team ensures your relocation is fully under control. Thank you for choosing Flex Moving & Storage to take care of you!

Flex Customer Support Team

Rated 5 out of 5 stars

This was the easiest office move that…

This was the easiest office move that I've ever experienced. The movers packed and safely moved executive office pieces and numerous miscellaneous items. They showed up on time and completed the move efficiently. I would recommend them for any of your packing and moving needs. Michelle, Adam, and Frederick were a great team and so easy to work with. Thank you so much!

1 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We’re thrilled that Michelle, Adam, and Frederick made this your easiest office move yet by packing and safely transporting all of your executive pieces and equipment on time. Overseeing complex commercial relocations with efficient, capable service is always our focus so you can settle into your new workspace with total confidence. Thank you for recommending Flex Moving & Storage for packing and moving needs!

Flex Customer Support Team

Rated 5 out of 5 stars

Oscar

Oscar, Roberto, Sanders were very helpful with my move to my new home. Disassembly and reassembly of furniture, taking care of where everything goes, and going above and beyond with our move. Would recommend them to anyone.

1 November 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled that Oscar, Roberto, and Sanders took such great care of your furniture disassembly and reassembly to get you settled into your new home. Making sure every item is placed exactly where it belongs is how our local moving team ensures your move is fully under control from start to finish. Thank you for choosing Flex Moving & Storage and for recommending our services!

Flex Customer Support Team

Rated 5 out of 5 stars

Team did good putting things together…

Team did good putting things together and on time flex is the best and deshjwon really makes customers feel at home like he is apart of the family thank you flex for everything 💪

31 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We’re delighted to hear that Deshjwon and the moving team arrived on time and took such great care in putting everything together for your home. Treating our customers like family and keeping every detail running on schedule is exactly the capable standard our local team aims to provide. Thank you for choosing Flex Moving & Storage and for sharing your support!

Flex Customer Support Team

Rated 5 out of 5 stars

Redjy and José Amit did a awesome job…

Redjy and José Amit did a awesome job loading my things at the apartment and did it with good care … highly recommend both these guys ..

31 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear that Redjy and José Amit did an awesome job taking such good care while loading your things at the apartment. Overseeing every stage of your move with precision and capable support is always our focus so you can feel completely confident throughout the day. Thank you for recommending our team, and we hope you enjoy settling into your new place!

Flex Customer Support Team

Rated 5 out of 5 stars

Easy fast work

31 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear that Redjy and José Amit did an awesome job taking such good care while loading your things at the apartment. Overseeing every stage of your move with precision and capable support is always our focus so you can feel completely confident throughout the day. Thank you for recommending our team, and we hope you enjoy settling into your new place!

Flex Customer Support Team

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