Goflex Reviews 

203
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, polite, and helpful throughout the entire moving process. Many consumers also highlight the smooth user experience, noting that teams arrive promptly and handle delicate belongings with great care. Some reviewers were not happy with the delivery service, mentioning unexpected late arrivals, missing moving supplies, or disorganized scheduling. Additionally, a few people experienced frustrating communication issues when trying to resolve disputes or billing questions through customer support channels. Others pointed out instances where fewer workers showed up than originally promised, causing delays during the job.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being professional, punctual, and... See more

Service

Clients share satisfaction on service, frequently highlighting that crews are extremely professional, arrive... See more

Delivery service

Consumers find delivery service to be ambiguous, as while some reviewers praised punctual arrivals and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express appreciation for... See more

User experience

Reviewers highlight positive aspects of user experience, noting that scheduling is easy and the entire moving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Flex has made my move from Houston to Austin so seamless. The prices was affordable(I was able to move, store, and unpack my things all with the same company). The team who helped me move out and move... See more

Company replied

Rated 5 out of 5 stars

The movers that showed up for my move on the 10th of October were fantastic! Nothing was too much of an ask and they were so genuenly helpful during the entire process. All of our items arrived safe... See more

Company replied

Rated 5 out of 5 stars

The Phoenix team arrived at scheduled time, Ivan, David and 1 other person( I can’t remember his name ) were professional, careful with everything and made me laugh. I would recommend Flex for anyone... See more

Company replied

Rated 5 out of 5 stars

This was the easiest office move that I've ever experienced. The movers packed and safely moved executive office pieces and numerous miscellaneous items. They showed up on time and completed the move... See more

Company replied


Company details

  1. Removals Service
  2. also in
  3. Removals company

Written by the company

Full-service moving at a price you’ll love. Plus, storage, on demand delivery, and labor-only help — everything you need on moving day.


Contact info

4.2

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(203)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff was very professional

The staff was very professional. The process was quick and straightforward would recommend to anyone especially for business relocating

30 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear our professional team provided such straightforward, capable support for your business relocation! Overseeing every detail with modern precision and efficiency is always our focus so your company can transition into its new workspace with total confidence. Thank you for choosing Flex Moving & Storage and for recommending our commercial moving services!

Flex Customer Support Team

Rated 5 out of 5 stars

James was terrific

30 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear that James provided such terrific service during your move! Overseeing every detail with capable, steady support is always our focus so you can settle in with complete confidence. Thank you for choosing Flex Moving & Storage to take care of your moving needs!

Flex Customer Support Team

Rated 5 out of 5 stars

Very Great Company!!

Very Great Company!!! Claude was our mover and he was magnificent!!!! Very communicative, Helpful, funny, overall friendly and great personality!! I would definitely recommend and will be using this company again and again!! Affordable as well!!! Thank you Claude!

30 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are delighted to hear that Claude provided such communicative, helpful, and friendly moving service to make your day a great experience. Our team focuses on delivering capable, affordable moving solutions so you have total peace of mind from start to finish. Thank you for choosing Flex Moving & Storage, and we look forward to managing all the details for you again in the future!

Flex Customer Support Team

Rated 5 out of 5 stars

Q and Joey did a great job we’re on…

Q and Joey did a great job we’re on time and very tentative thanks for the easy move!

30 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear that Q and Joey arrived right on time and provided the attentive, capable moving support you needed. Making sure every detail is handled with precision so you have an easy move and total confidence is always our focus. Thank you for choosing Flex Moving & Storage, and we hope you enjoy settling into your new space!

Flex Customer Support Team

Rated 1 out of 5 stars

Unprofessional

28 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are so glad to hear that Ansumana and the team did a very good job and got your move done pretty quickly. Providing capable, efficient service so every detail stays on schedule is always our priority. Thank you for choosing Flex Moving & Storage, and we hope you enjoy your new space!

Flex Customer Support Team

Rated 5 out of 5 stars

Great folks

Great folks. fast. Efficient! Will recommend them Michelle, Joseph ,Terence

29 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your experience! We’re thrilled that Michelle, Joseph, and Terence delivered the fast, efficient moving service that our local teams take pride in every day. We truly appreciate the recommendation and look forward to managing any future moving or storage needs.

Flex Customer Support Team

Rated 5 out of 5 stars

The most amazing company!!!!!

29 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your experience! We loved helping make your move smooth and seamless. Your support means the world to our local team.

Best,
Flex Customer Support Team

Rated 5 out of 5 stars

Great service

Great service! I’ll definitely be working with them again. Highly recommend!

29 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for choosing Flex for your move! We are thrilled to hear you had a great experience with our team and look forward to managing your next job.

Best,
Flex Customer Support Team

Rated 5 out of 5 stars

Wow 🤩 just wow such a great company…

Wow 🤩 just wow such a great company from the management, to the workers. Everybody so professional an hardworking. Made sure all my belongings was taken care of an secure. Actually made moving fun lol

29 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you so much for trusting Flex with your move and your belongings! We’re thrilled our team could deliver a professional, seamless experience and even make moving day enjoyable for you.

Best,
Flex Customer Support Team

Rated 5 out of 5 stars

TAI and Derrick did everything with…

TAI and Derrick did everything with swift action and grace. Good communication before during and after. Thank you guys our family appreciated you

27 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for highlighting TAI and Derrick's swift action, grace, and steady communication! We're glad our local moving team delivered such clear, reliable service to support your family throughout the entire process. We appreciate your kind words and look forward to managing any future moves or storage needs down the road.

Flex Customer Support Team

Rated 5 out of 5 stars

Excellent Service 5 star

28 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for taking the time to share your 5-star rating with us! We're glad our team could deliver the efficient, reliable service you deserve for your moving and storage needs. We appreciate your support and look forward to managing any future moves for you.

Flex Customer Support Team

Rated 5 out of 5 stars

My first time with Flex was a great…

My first time with Flex was a great experience. Communication was great. I look foward to working with them again.

28 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your positive experience with us! Clear communication throughout the moving process is always our top priority to bring you total peace of mind. We appreciate your trust in Flex Moving & Storage and look forward to managing your next move.

Flex Customer Support Team

Rated 5 out of 5 stars

Michael and Akeem

Michael and Akeem. As well as the 2 mem who loaded my items were awesome. Very professional and most of all safe. They loaded and unloaded my items quickly. Made sure to secure them properly. The unloading was swift. They put my items where i requested and just the whole experience was great. This is my first time in life using a moving company and i’m glad i chose this company.

27 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for taking the time to share your experience with Michael, Akeem, and the rest of our crew! We are thrilled our team provided such a professional, safe, and efficient process for your very first time using a moving company. It was an absolute pleasure helping you with your move, and we appreciate you choosing Flex!

Flex Customer Support Team

Rated 5 out of 5 stars

Fast and efficient move

This is a 5-star review for Lavardo who helped me unload my truck today after a 5 day trip from Seattle. He was on time, handled everything with care and was so fast. He made this mornings move way less stressful! Would hire again.

26 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for choosing Flex for your long-distance move from Seattle. We're thrilled to hear that Lavardo arrived right on time and provided fast, careful unloading service to give you total peace of mind after your 5-day journey. We appreciate your recommendation and look forward to helping you again whenever you need moving support!

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Great service

Great service. 4 story townhouse move in. Long day and they were up for the task. Michelle, Joseph, Mario, Terrance did a great job!!

26 October 2026
Unprompted review
Goflex logo

Reply from Goflex

Thank you for sharing your experience with us! Moving into a 4-story townhouse is no small feat, but we are thrilled that Michelle, Joseph, Mario, and Terrance were up for the challenge and delivered great service throughout your long day. We appreciate you choosing Flex to handle your townhouse move!

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Jamar with team were quick and…

Jamar with team were quick and courteous.

24 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear Jamar and his team were quick and courteous throughout your move. Our moving crew takes pride in delivering capable, prompt service so every step of the process is fully under control. Thank you for choosing Flex to help manage your move!

Flex Customer Support Team

Rated 5 out of 5 stars

Accommodating

Accommodating. They moved some very bulky and heavy pieces without a problem. Friendly, strong. All positive feedback.
Company was able to schedule us on short notice.

25 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled our moving team could accommodate your short-notice schedule and handle those bulky, heavy pieces without a problem. Delivering friendly, capable service so every heavy lift is fully under control is always our standard. Thank you for choosing Flex to help with your move!

Flex Customer Support Team

Rated 5 out of 5 stars

Team was quick and handle my items with…

Thank you Thomas, Terrence, and Lashaun! Team was quick and handled my items with care!

22 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear that Thomas, Terrence, and Lashaun took such great care of your belongings and kept everything moving quickly from start to finish. Our crew takes pride in providing capable, precise moving services so every item is handled with complete attention to detail. Thank you for choosing Flex to help with your move!

Flex Customer Support Team

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was just perfect.
10/10 will refer Tucson / Phoenix
Made my life easier
What an amazing experience
Highly recommend

23 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear everything from start to finish was just perfect and that our team could make your life easier during your move between Tucson and Phoenix. Delivering capable, reliable moving services that earn a 10/10 and your highest recommendation is always our top standard. Thank you for choosing Flex and for sharing your experience!

Flex Customer Support Team

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful! I definitely would recommend and appreciate all the help. 10/10

23 October 2026
Unprompted review
Goflex logo

Reply from Goflex

We are thrilled to hear you received such great service and that our team was so helpful from start to finish. Providing capable, attentive moving support that earns a 10/10 and your recommendation is always our top standard. Thank you for choosing Flex and for appreciating our team's help with your move!

Flex Customer Support Team

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