HighLevel Reviews 13,727

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive knowledge. Many highlight the excellent customer service, noting that representatives go above and beyond to provide clear explanations and resolve issues efficiently. The platform itself is often described as intuitive and functional, with a smooth user experience. However, some people were dissatisfied with the customer service, mentioning slow response times and unresolved issues that impacted their business operations. A few customers also experienced difficulties with the website, specifically with login page functionality and issues arising from custom code, which led to significant disruptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the patience, knowledge, and... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers found the platform... See more

Service

People report positive experiences with service. Customers frequently praise the helpfulness and efficiency... See more

Website

Consumers find the website to be a positive and versatile platform, with many praising the helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all - this is a great platform with a ton of functionality. Affordable and intuitive. Their free trial was super helpful and I just completed my onboarding call with Bhavna as a customer. She... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Glenn today. He was incredibly patient and clear while helping me get my toll-free number compliant. He made sure every detail was set correctly and didn't rush t... See more

Company replied

Rated 5 out of 5 stars

I would give Michelle Mannays 10 Stars ⭐️ ⭐️ ⭐️ ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️For her helping me to navigate through registration process. and the understanding. I had literally spent hours upon hours trying t... See more

Company replied

Rated 5 out of 5 stars

The support from the go high level team was excellent, super helpful getting me set up with everything I needed and to answer any questions I had. Tony Joshua was on the call with me and went above an... See more

Company replied


Company details

  1. Software company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My issue was fast resolved!

My issue was fast resolved!

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks so much for your kind words, Mentalidad Vocal! We’re glad your issue was resolved quickly—always what we aim for 🙌

Rated 5 out of 5 stars

Kaye did a great job!

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Guillermo, this is awesome to hear! We’ll definitely share your shoutout with Sumit—he’ll appreciate it

Rated 5 out of 5 stars

Sumit Beri

Sumit Beri - extremely helpful right on the spot, very nice, glad I got him make him a trainner

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your feedback. We’re glad Sumit was able to help you right away and provide a great experience. We’ll be sure to pass along your kind words to him.

Rated 5 out of 5 stars

Jai was massively helpful

Jai was massively helpful. This was arguably my most complex query with GHL support and Jai had so much knowledge and knew exactly what to do to help me. Huge thanks to Jai for the help

1 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Umar, thank you for the detailed feedback! Jai will be thrilled to hear this—glad he could help with such a complex issue

Rated 5 out of 5 stars

A2P Verification

Bhavna have great knowledge about a2p verification. she solved my problem quickly. Highly Recommended .

1 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Tahir, we appreciate the recommendation! Bhavna will be happy to know she made a difference

Rated 5 out of 5 stars

Ravi was very helpful

Ravi was very helpful. It was great working with him.

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Appreciate you taking the time to share this. Ravi will be glad to hear it.

Rated 5 out of 5 stars

Aditya Kumar Review

Aditya Kumar. Was a great help today. The platform is an awesome place and has so many directions to go. I explained to him my use case scenario. He took that and tailored the high level training for me. When I found an area that I knew that I would use often he made sure to go into more details. He was willing to pivot during the training. It was extremely helpful and I feel like I can ask for help at anytime. I would say that he is excellent at customer service. Thanks!

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the thoughtful feedback. We’re glad Aditya could tailor the training to your needs and provide a helpful experience.

Rated 5 out of 5 stars

Ajay helped me solve my tracking, domain and number problem.

He was able to solve the problem 2 other team support staff couldn't. He did it so quick without any delay and I really appreciate his help for the domain and tracking he solved for me. You have an amazing staff. Thanks Ajay!

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

We appreciate this, Toby. Glad Ajay could step in and resolve everything quickly for you.

Rated 5 out of 5 stars

Pleasant experience in support.

Mahak Sawlani was very helpful in solving my request very quick. Good job. The experience over the call was very good.

30 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Appreciate your feedback. We’re glad Mahak made your support experience smooth and efficient.

Rated 5 out of 5 stars

It was a great experience

In my opinion, It was a was a great experience working with Ravi. He explained well and helped solve my problem.

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the thoughtful feedback. We’re glad Ravi could provide a great experience.

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