HighLevel Reviews 13,727

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive knowledge. Many highlight the excellent customer service, noting that representatives go above and beyond to provide clear explanations and resolve issues efficiently. The platform itself is often described as intuitive and functional, with a smooth user experience. However, some people were dissatisfied with the customer service, mentioning slow response times and unresolved issues that impacted their business operations. A few customers also experienced difficulties with the website, specifically with login page functionality and issues arising from custom code, which led to significant disruptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the patience, knowledge, and... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers found the platform... See more

Service

People report positive experiences with service. Customers frequently praise the helpfulness and efficiency... See more

Website

Consumers find the website to be a positive and versatile platform, with many praising the helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all - this is a great platform with a ton of functionality. Affordable and intuitive. Their free trial was super helpful and I just completed my onboarding call with Bhavna as a customer. She... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Glenn today. He was incredibly patient and clear while helping me get my toll-free number compliant. He made sure every detail was set correctly and didn't rush t... See more

Company replied

Rated 5 out of 5 stars

I would give Michelle Mannays 10 Stars ⭐️ ⭐️ ⭐️ ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️For her helping me to navigate through registration process. and the understanding. I had literally spent hours upon hours trying t... See more

Company replied

Rated 5 out of 5 stars

The support from the go high level team was excellent, super helpful getting me set up with everything I needed and to answer any questions I had. Tony Joshua was on the call with me and went above an... See more

Company replied


Company details

  1. Software company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was a great experience

In my opinion, It was a was a great experience working with Ravi. He explained well and helped solve my problem.

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the thoughtful feedback. We’re glad Ravi could provide a great experience.

Rated 5 out of 5 stars

What a great experience!!

Nestor made my first two weeks in GHL so much easier! What a personable and knowledgeable person and friend. Thank you, Nestor!!!

29 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you so much! We’re thrilled Nestor made your first couple of weeks smoother and more enjoyable—welcome to HighLevel!

Rated 5 out of 5 stars

Kajal Panjwani is one of the most…

Kajal Panjwani is one of the most helpful and patient ghl employees I have had the opportunity to work with. She is increadably knowledgeable and VERY patient. I was attempting a new build and she was able to walk me through it and teach me tips!

29 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you for sharing! We’re glad Kajal Panjwani was able to guide you through your build and share helpful tips along the way.

Rated 5 out of 5 stars

Tanuj Saini was a super helpful guy

Tanuj Saini was a super helpful guy. went straight to the point and delivered exactly what i wanted. super chill guy and responsive

29 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi David, thank you! We’re happy Tanuj Saini was able to deliver exactly what you needed quickly and efficiently.

Rated 5 out of 5 stars

Vinay is helpful!

Vinay helped me and was thorough, knowledgable and patient. He also taught me how to solve for later situations.
Thanks Vinay!

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi David, thank you! We’re glad Vinay was thorough and helped set you up for future success.

Rated 5 out of 5 stars

Appreciation for Gurvinder

Gurvinder was super patient with the fact that i have minimal technical experience and took his time to explain different terms to me such as CRM, SVG. and although i assume it was basic knowledge to him, he took the time to explain each gohighlevel function to me. i appreciate his patience, and understanding. As far as Gohighlevel itself, i want to give a lower rating just for the simple fact that the design and user interface of the website is structured for experienced individuals with much more technological knowledge than the average person. i would suggest maybe explanatory AI agent or sidebar which explains the purpose, function, creation, and implementation of each tool, section, or topic of the page. example - Funnels, White Label, DNS Record, CNAME, datalinks, Schema Markup, SEO, Etc.

27 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Chance, thank you for the detailed feedback! We’re glad Gurvinder provided patient guidance, and we also appreciate your suggestions on improving UI/UX and onboarding clarity—this is very valuable.

Rated 5 out of 5 stars

An amazing and wonderful teacher

An amazing and wonderful teacher. Very patient with me and walked me through everything step by step!

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Darren, thank you! We’re glad you had such a positive and supportive experience—appreciate you sharing.

Rated 5 out of 5 stars

Akhila spent more time with me than…

Akhila spent more time with me than anyone else, and fixed everything for me. Thanks!

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you! We’re glad Akhila was able to spend the time needed and get everything resolved for you.

Rated 5 out of 5 stars

Aditya Kumar helped a lot with…

Aditya Kumar helped a lot with onboarding me. answered all the questions that i had. very respectful man.

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you! We’re happy Aditya Kumar helped make your onboarding smooth and answered all your questions.

Rated 5 out of 5 stars

Top support on AI Studio

Top support from Rushiraj to help me to understand AI Studio in GHL. Thank you

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you! We’re glad Rushiraj helped you get a better understanding of AI Studio.

Rated 5 out of 5 stars

Bhavna was extremely helpful and…

Bhavna was extremely helpful and patient! Very patient, I am very grateful for the assistance and feel taken care of.

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Daniel, thank you! We’re so glad Bhavna provided patient and attentive support—you’re in good hands.

Rated 5 out of 5 stars

Saurabh Verma did a fantastic job…

Saurabh Verma did a fantastic job helping my organization with all IT support related issues. Keep up with the great job.

27 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Carl, thank you! We’re glad Saurabh Verma was able to support your organization so effectively.

Rated 5 out of 5 stars

Rajat was extremely helpful

Rajat was extremely helpful. Kind and offered lots of options. Listened to my concerns and responded professionally and quickly

28 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Becky, thank you! We’re glad Rajat provided thoughtful support and gave you helpful options.

Rated 5 out of 5 stars

John Z

John Z. was great very patient and he get me through the process.

27 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Lorenzo, thank you! We’re happy John Z was able to guide you through the process.

Rated 5 out of 5 stars

thank you Aditya Kumar for your…

thank you Aditya Kumar for your generous help today and walking me through patiently with all my questions for a fast onboarding!!

27 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Mei, thank you! We’re glad Aditya Kumar made your onboarding quick and easy.

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