HighLevel Reviews 13,871

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their attentiveness, expertise, and professional approach, highlighting their helpfulness in resolving issues and guiding users. Many appreciate the exceptional customer service, noting the patience and clear explanations provided, which makes the overall experience smooth and easy to understand. The platform itself is often described as having extensive functionality and being intuitive to use. However, some customers also noted issues with customer support, mentioning experiences where calls were disconnected before resolution, or they were passed between multiple agents without their problems being fully addressed. There were also mentions of the website's user interface being complex for those with less technical knowledge, and occasional difficulties with service reliability, such as website downtime and email access problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledge, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, patience, and... See more

User experience

Customers had positive experiences with user experience, particularly during onboarding. Many reviewers... See more

Service

Reviewers highlight positive aspects of service, often praising the attentiveness and expertise of the... See more

Website

Clients share positive opinions on the website, finding the platform an awesome place with many directions to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Angela Castillo and Mohammed Saifulla were fantastic!! So appreciate their help getting my Google Voice # ported into Go High Level. They were super attentive, detail oriented, and enthusiastic throu... See more

Company replied

Rated 5 out of 5 stars

She handled the call with care and educated me on everything I asked about. She approached the sale very professionally. I didn't object because I wasn't interested just low on funds. As a sales per... See more

Company replied

Rated 5 out of 5 stars

Vinay singh is amazing! Going through the A2P process has been really frustrating and he was such a massive help in getting approved - he is extremely knowledgeable and knows what he is doing. Very gr... See more

Company replied

Rated 5 out of 5 stars

Just Got Off My Call With Pramodh R. Needless To Say It Was An Excellent Call. I Didn't Feel "Rushed"! He Answered & Illustrated ALL The Questions I Had Regarding High Level. He Also Was Ab... See more

Company replied


Company details

  1. Software company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding onboarding experience

My onboarding experience with HighLevel was excellent thanks to Macy, who guided me through the entire setup. She was courteous from the very first interaction and took the time to understand what I was trying to accomplish before diving in.

What stood out most was her patience. I had plenty of questions, and she never made me feel rushed or like I was slowing things down. She walked me through each step carefully and made sure I actually understood the platform rather than just clicking along.

Her product knowledge was also impressive. Whenever I asked about a feature or had a "can it do this?" question, she had a clear answer and often showed me how.

If you're new to HighLevel and worried about the learning curve, the onboarding support alone makes a huge difference. Highly recommend.

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi George, wow — thank you for such a thoughtful and detailed review! We’re so happy to hear Macy made your onboarding experience such a positive one. Patience, clear guidance, and making sure customers truly understand the platform are qualities we value deeply. We truly appreciate your recommendation and look forward to supporting your continued success with GoHighLevel!

Rated 5 out of 5 stars

Bhavna was extremely helpful in…

Bhavna was extremely helpful in explaining features of the system that I didn't know already. Thank you for the help and support.

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Ross, thank you for your kind feedback! We're glad Bhavna was able to help explain features you weren’t familiar with and provide valuable support along the way. We appreciate your review!

Rated 5 out of 5 stars

GHL Customer Support is Great

Go High Level has been very helpful and quick to respond when we have issues with the CRM. Carl De Leon was very nice and helpful and thorough in his communication.

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Nic, thank you for your review! We're happy to hear Carl De Leon provided quick, thorough, and helpful support whenever issues came up. We appreciate your trust in GoHighLevel!

Rated 5 out of 5 stars

Fantastic customer service as always!

Fantastic customer service as always!

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Jasper, thank you so much for your continued support! We're thrilled to hear you've consistently had fantastic customer service experiences with GoHighLevel.

Rated 5 out of 5 stars

Angela Castillo and Mohammed Saifulla…

Angela Castillo and Mohammed Saifulla were fantastic!! So appreciate their help getting my Google Voice # ported into Go High Level. They were super attentive, detail oriented, and enthusiastic throughout the entire process. White glove service all the way. Love it! Thank you!

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michele, thank you for the amazing feedback! We're delighted to hear Angela Castillo and Mohammed Saifulla provided such attentive and enthusiastic support during your Google Voice porting process. We truly appreciate your kind words!

Rated 5 out of 5 stars

Yogeshwaran provided very clear…

Yogeshwaran provided very clear communication, and solved issues promptly and professionally.

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michael, thank you for your review! We're glad Yogeshwaran provided clear communication and prompt, professional support. We appreciate your feedback and support!

Rated 5 out of 5 stars

The agent was very patient with me

The agent was very patient with me in helping me resolve my concerns. He was also very knowledgable about the process need to resolve my CRM issues.

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Garfield, thank you for sharing your experience! We're happy to hear the support you received was patient, knowledgeable, and helpful in resolving your CRM concerns. We appreciate your trust in GoHighLevel!

Rated 5 out of 5 stars

Awesome work from Prajwal

Awesome work from Prajwal getting me set up

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Cooper, thank you for your review! We're thrilled Prajwal was able to help get you all set up. We appreciate your support and welcome to GoHighLevel!

Rated 5 out of 5 stars

Prem was awesome and so helpful

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Daniel, thank you for your feedback! We're so glad Prem was able to provide helpful support and make your experience a positive one. We appreciate you being part of GoHighLevel!

Rated 5 out of 5 stars

Enrique went above and beyond to help…

Enrique went above and beyond to help me with some workflow issues I was having. High Level is really worth every penny!

13 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Sarah, thank you for the wonderful review! We're thrilled Enrique went above and beyond to help with your workflow issues. Hearing that GoHighLevel has been worth every penny means a lot to us!

Rated 5 out of 5 stars

Ashwin Chauhan was a great help

Ashwin Chauhan was a great help, amazing employee

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Jason, thank you for your kind words! We're happy to hear Ashwin Chauhan provided such great support. We'll be sure to share your appreciation with him!

Rated 5 out of 5 stars

Working with Angela Castillo was…

Working with Angela Castillo was amazing, I was trying to port over my GHL number to my cell phone. It was very easy and did not take long for Angela to work on my account.

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Lenore, thank you for your feedback! We're happy to hear Angela Castillo made the number porting process smooth and easy for you. We appreciate your support and kind words!

Rated 5 out of 5 stars

Excellent Support Sam P

15 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Syed, thank you for your review! We're glad Sam P provided excellent support and made your experience a positive one. We appreciate your feedback!

Rated 5 out of 5 stars

Amar

Amar, was great to communicate with to solve the issue on the first touch.

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Daniel, thank you for your kind words! We're thrilled Amar was able to solve you

Rated 5 out of 5 stars

"Jude is the MAN"

Been dealing with him for quite some time now and he hasn't let me down since. Reliable as always...

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Eman, thanks for your continued trust in Jude! We’re happy to hear he’s been consistently reliable and supportive for you. We’ll be sure to pass this along!

Rated 5 out of 5 stars

Ravi

Ravi, with great communication and technical skills.
He understand and solved my issue very quickly.

Thanks again!

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Azim, great to hear Ravi was able to support you effectively with both communication and technical help. We really appreciate your feedback!

Rated 5 out of 5 stars

Jona did a amazing job helping me

Jona did a amazing job helping me, I give her 10 stars if there was a option!

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Themotionleague, thank you! We’re thrilled Jona was able to deliver such a great experience—your 10-star energy made our day!

Rated 5 out of 5 stars

Bharath Mohithe has amazing and…

Bharath Mohithe has amazing and efficient customer service skills, and patience thank you again for all of your support, and willingness to teach.

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Tye, thank you for the kind words about Bharath Mohithe! We’re glad his patience and support made a difference in your experience.

Rated 5 out of 5 stars

I'm leaving a review for Lata

I'm leaving a review for Lata . She's very accommodating and she help me with my phone system issue.

14 May 2026
Unprompted review
HighLevel logo

Reply from HighLevel

We’re happy Lata could assist you with your phone system issue. Thanks for taking the time to share this!

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