Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the service from Gold Arts. Not only during the purchase of two wedding rings in January but also 7months later, when the heat had made my finger too big. They resized and polished it... See more
Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destinat... See more
I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I email... See more
Company details
- #75 of 291 best companies in Jewellery shop
- #5 of 12 best companies in Jewellery Valuer
- #22 of 91 best companies in Jewellery Designer
- #14 of 48 best companies in Jewellery manufacturer
- #13 of 28 best companies in Watch repair shop
- #38 of 132 best companies in Watch shop
Written by the company
Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.
Contact info
7 Brighton Place, BN1 1HJ, Brighton, United Kingdom
- 01273203178
- contact@goldarts.co.uk
- www.goldarts.co.uk
4.9
Excellent
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Would throughly recommend Gold Arts
Would throughly recommend Gold Arts. Michelle was brilliant. Friendly and very helpful.
17 January 2024
Unprompted review
Exceptional Customer Experience
My experience purchasing a watch from Gold Arts was extraordinary. The Customer service I have received was exceptional. I love my new Omega Speedmaster, it’s in pristine condition and keeps great time. I can highly recommend purchasing from GA. Thank you all!
22 September 2023
Unprompted review
Great quick honest service!
29 December 2023
First class service and an excellent…
First class service and an excellent well crafted torque Bangle
19 December 2023
Amazing service
Katy greeted us with a warm genuine smile.
The ring we chose to view without prompting told us what the gem stones were.
While dealing with our sale she prompted us to enter the competition for a Ball watch which my husband would love too.
We have always had great customer service in this shop and always get great service and advice.
20 December 2023
Unprompted review
Product, service and delivery all great
Product archived exactly as described, great price and service. Very happy would definitely use again.
13 December 2023
Vfm and prompt srrvicel
12 December 2023
Amazing
Amazing. Incorrect item sent, they sent the correct item the next day and kindly let me keep the other as compensation
4 December 2023
Fabulous Diamond and Emerald Ring
I stumbled on Gold Arts online and saw my dream ring, the staff were very helpful, they resized, posted to me in a couple of days and promised I could return if not to my liking.
Dream accomplished……….🥳🎉
Biggest thank you Gold Arts and Happy Christmas 🎄
Next dream….matching earrings I’m sure to find them on the website 🤩
7 December 2023
Unprompted review
Ordered white gold earrings arrived two…
Ordered white gold earrings arrived two days later good and quick service
21 November 2023
Brought some earrings
Brought some earrings, wonderful!!
I went in before to have my jewellery valued and they did I get job, I will go there again
29 November 2023
Unprompted review
Paid in full £280 for earrings on line…
Paid in full £280 for earrings on line with next day delivery provided in purchase.
Received an email at close of business advising they were out of stock and to choose another item from the site.
I have requested a refund and have not received it. Nor have I received a response from my email.
I checked the reviews before purchasing and all looked in order for this company. However this screams scam and I will need to inform the police and trading standards.
As I am writing this I have just received this
‘may take up to 10 days for this refund to appear in your account.’
I don’t understand why on earth it would take this long or why they took my money in the first place I if the earrings were out of stock. If they can provide next day delivery on items. Why does it seem reasonable to keep my money for 10 days?
“Thank you for placing an order with Gold Arts. Unfortunately, we regret to inform you that these earrings have unfortunately sold instore and are no longer available from our Clogau suppliers.
Is there anything else on the website, that you would like as an alternative? or would you prefer a full refund back to your original payment method.”
“GoldArts
ORDER #3366
Your order has been refunded
Total amount refunded: £280.00 GBP. It may take up to 10 days for this refund to appear in your account.”
This is exactly what I received from your company.
Clearly suggesting an offer to pick an alternative and a 10 day wait for a refund.
I recommend you alter your emails and process as this did not feel legitimate.
24 November 2023
Unprompted review
Reply from Gold Arts Sussex
Dear Gillian,
Thank you for taking the time to leave us a review.
We checked with our colleagues and we are very sorry for the confusion. Unfortunately, the earrings you ordered were not available and we offered you a replacement or a full refund, within 3 hours of you placing the order. Once you requested the refund, this was initiated (2 minutes after receiving your email). We sent you proof of the refund.
We understand your frustration, however, due to circumstances beyond our control, the funds may experience a delay in reaching your account as they go through standard banking systems.
Please be assured your money left our account 2 minutes after requesting the refund. We do not keep any funds for 10 days, we issue the refund instantly if any customer requests that.
Your money went back into your account on the 26th of November, at 10.38am, which is 2 days after you ordered, not 10 days. Some banks take longer than others to process the money.
''£280.00 GBP was refunded using a Visa ending in 0020 via Apple Pay.''
Again, we apologize for any confusion or miscommunication, please feel free to contact us if anything needs clarifying by emailing our customer service team contact@goldarts.co.uk.
Thank you,
Head Office
Super all round transaction
Delightful charms for my granddaughters together with super efficient service. Many thanks
15 November 2023
Ordered a charm for my daughter
Ordered a charm for my daughter, which had to arrive quickly before I left the country. Arrived next day- brilliant.
13 November 2023
Fabulous customer service
Contacted Gold arts with an email to see if they could repair my two Tiffany bracelets & sent them photos of the repairs needed.
Replied straightway to my query sent my bracelets to them & received them back within a few weeks.
Bracelets are repaired & look shiny new.
Thank you Emma I will definitely use you again.
❤️
20 October 2023
Unprompted review
Excellent service and fast delivery
Excellent service and fast delivery. Thank you so much. Completely love them D Morgan
31 October 2023
i purchased a ladies tag watch online
i purchased a ladies tag watch online - unsure and a little nervous. However i decided to call the shop and spoke to Ollie, within 5m i had purchased and paid for the watch.
I found 0llie to be polite mannerly, knowledgeable and yes i will defo make future purchases from this jewellers.
I took delivery of the watch and have been absolutely delighted with this purchase.
Thank you to Ollie.
26 October 2023
Efficient jewellery repair …
Michelle fixed my necklace on the spot and was very efficient and friendly. I would go back again to purchase jewellery or to have a repair. Thank you 🙏
24 October 2023
Unprompted review
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