Gold Arts Sussex Reviews 

The customer service was excellent a really personal touch to it .

Very responsive to query, helpful and informative. Would recommend

I don’t live anywhere near Brighton found the jewellers accidentally a few years ago and was looking for something special for my granddaughters first birthday and remembered Gold Arts who have Lovely items , super service and fast safe delivery service many thanks

Would highly recommend as they have really beautiful pieces and Laura was really fantastic. Very knowledgeable and helpful. Hopefully I'll be back again soon!

I had a gold bracelet that belonged to my grandmother. Had already taken to another jeweller who twice made mistake just to fix a safety change and clasp and chain came back twisted and clasp upside down!) So I decided to see if Gold Arts could fix - the customer service was friendly and efficient. They called me when my bracelet was ready to collect. AND most importantly the person who did the repair sorted it. It did cost me £50. I was fine as all I cared about at this point was someone who knew what they were doing.

Phoned first. Got there buzzed and was left with my daughter standing outside on a cold wet windy day. Finally they let us in after buzzing again and no acknowledgement at all. No hello, be with you shortly, sorry for the wait. Not even a smile! We asked to be let out! Was going to make a big purchase but took our business elsewhere. Why do some businesses employ staff that have zero customer service?

Took my late father’s ring in to have it re-sized to fit me. The result was amazing and fitted perfectly for a very reasonable price. They also polished an existing ring for free.

Will definitely go back for any jewellery alterations

I ordered a little enamel and silver puffin necklace as a gift for a friend's 60th birthday. The necklace is delightful and beautifully crafted. The item was swiftly dispatched after I made an enquiry. My emails were answered promptly. The recipient was thrilled with the gift. A lovely item from a family business which offers great customer service.

Always my first preference when choosing a jewellers in Brighton. Today Emma helped me knowledgeable and friendly. Gold Arts are always friendly and really helpful!

Excellent service and fast delivery. Kept up to date by email.

My Lalique arrived quickly and well packaged. I am very pleased with it. I did have a query and telephoned Gold Arts, they very quickly answered my query and put my mind at rest

Quick response to questions. Very quick delivery and beautiful earrings. Good value for money too.

great contact, great price and fast delivery - that's how it should look like. Thank you

Very good service

Fantastic service from start to finish.
All of my queries were answered fully and quickly, with the item being resized and delivered well within the estimated timescales.
Highly recommend to anyone considering buying from Gold Arts!

Good array of genuine products available, ease of purchase through an effective online interface and rapid delivery through a trusted courier! A quality buying experience!

Excellent service. Well packaged. Arrived quickly. Loved my earings. Thank you.

Thomas Sabo charm arrived quickly and was a great price too. Good to able to buy a new piece of jewellery for my charm necklace. Very pretty piece. Thank you.

I took a very precious ring of mine to get re-sized to Gold Arts in Chichester . They are all so helpful and friendly in there , it’s a welcoming atmosphere . They said the ring would be 2 weeks but I got a call after just over a week to say it was ready. The ring itself is like brand new, shiny and sized to perfection . Thank you

good communication, bought a used tag as advertised with box and papers