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Golden Curl Reviews 

1,290
•
TrustScore 4.5 out of 5

4.3

Hairdresser
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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with both the items and the support provided. Customers frequently mention that the professional styling tools are exceptionally easy to use, helping them achieve amazing hair results quickly and effortlessly. People also deeply appreciate the prompt and professional customer service team who handle product replacements smoothly whenever unexpected issues arise. Some reviewers were not happy with extra shipping expenses or encountered frustrating issues regarding product performance and unexpected device defects. A few people also mentioned difficulties regarding additional warranty fees or experienced frustrating miscommunications during their overall shopping experiences.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with hair styling tools... See more

Quality

Clients share positive opinions on quality, highlighting that the styling tools deliver great results and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick support, efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, responsive, and helpful... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the quick resolutions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.

Rated 4 out of 5 stars

Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was... See more

Company details

  1. #5 of 7 best companies in Hairdresser
  2. #80 of 107 best companies in Hair product shop

Written by the company

Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,290)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost. They sent me faulty product and straight away refused to take it back. Lot of excuses and I ended up spending money on product which doesn't work as advertised.

21 December 2024
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client, thanks for your feedback. Unfortunately we do not have any order from you in our system. Kindly contact us via info@golden-curl.com so we can assist you better with your issue. Thanks and Kind regards

Rated 5 out of 5 stars

Great customer service

We received a defective hair straightener, but the customer service was absolutely perfect. They were quick to respond, professional, and very helpful throughout the process. The issue was resolved efficiently, and we truly appreciated the support. Mistakes can happen, but great customer service makes all the difference!

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Sold wrong product!

In Bologna Cosmoprof Ross said to us ceramic was not good and offered infrared hair straightener with another one sold together (seems was titanium plates). We bought these two straighteners and at home we found ceramic one instead of titanium! What a delusion!!! We would like to change!!!

22 March 2025
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client,

thanks for your feedback? Have you already contacted our customer service via info@golden-curl.com to clarify your case? If not, please do so they can assist you further. Kin regards

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