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Golden Insurance Reviews 

2,735
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,710 reviews, reviewers overwhelmingly had a great experience with this company, noting that expectations are consistently met. Customers frequently praise the staff and consultants for being exceptionally helpful, knowledgeable, and polite throughout every single interaction. Consumer feedback highlights that agents explain policies clearly, display genuine empathy, and patiently answer all questions to ensure complete understanding. A few other people also felt that the pricing options were completely reasonable, transparent, and affordable for their specific life insurance needs. Reviewers additionally noted that the overall customer service experience is remarkably convenient, straightforward, and easy to complete without unnecessary medical complications.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, patient,... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

User experience

Customers had positive experiences with user experience, highlighting how easy and quick the application... See more

Service

Consumers find service to be positive, highlighting professional and helpful representatives who provide... See more

Price

People report positive experiences with price, frequently highlighting affordable premiums and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more

Company replied

Rated 5 out of 5 stars

I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way. I'd be more than happy to encourage others to take the opport... See more

Company replied

Rated 5 out of 5 stars

I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I wou... See more

Company replied

Rated 5 out of 5 stars

The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on h... See more

Company replied


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.

Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1

 Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,735)

2,733 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

vanessa with the white van was really …

vanessa with the white van was really friendly, professional, and clear, explained everything to me and she was sure to get all my details correct and to ensure my understanding for every part of the disussion, she made me feel that my needs were inportant.

26 August 2026
Rated 5 out of 5 stars

A great experience dealing with Golden Insurance

I had a great experience dealing with Andrew at Golden Insurance. From start to finish, he managed my application in a friendly, professional, and efficient manner.

Andrew made the whole process straightforward, communicated clearly throughout, and was always approachable and helpful whenever I had a question. It was refreshing to deal with someone who combines genuine personal service with a high level of professionalism.

I would happily recommend Andrew and Golden Insurance to anyone looking for knowledgeable, responsive, and friendly insurance advice and support.

Thanks again, Andrew, for making the whole process so easy.

25 August 2026
Rated 5 out of 5 stars

I spoke toJordan

I spoke toJordan, very clear, to understood, very polite, he took time to explain the Policy to me so I could understand everything. It makes it easy for the customer when you have someone nice on the other end, and not just talking. He asked questions which was great.
Once again thanks so much Jordan 🙏

25 August 2026
Rated 5 out of 5 stars

My experience with Nick was caring & professional

My experience with Nick was informative. He always followed up with a call. He never pressured me when I was at my low.
Highly recommend Nick & his wonderful service.
He is such a beautiful consultant by the way he explained the policy.
Thank you so much Nick for your wonderful service 😊

25 August 2026
Rated 5 out of 5 stars

Customer Service Excellence

To his credit Scott quickly built a rapport with me. He was informative, professional, understanding, relatible, thorough and polite. He practiced patience to a very high standard when replying to my many questions.
I could tell he loves his job. So please consider this feedback at his performance review.

24 August 2026
Rated 5 out of 5 stars

Excellent

Excellent, covered everything, good conversation,and pointed out all of the policy, was clear explaining everything

24 August 2026
Rated 5 out of 5 stars

Choosing Life Insurance For The First Time

What an experience! Thank you to the young gentlemen (sorry I forgot your name!) who talked me through the policy, answered my questions clearly so I understood, and made the whole scary experience of choosing life insurance so much easier!

24 August 2026
Rated 4 out of 5 stars

Anne was very helpful and efficient

Anne was very helpful and efficient, and very happy with offer I got. My only concern is that unless you increasing my premiums considerably yearly as I age in addition to the definite 3% expecting, I can’t see how you can make profit?

20 August 2026

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