As a special treat for my son,we booked premium seats. This was described as sitting upstairs at the front with wonderful views of London as we travelled to Harry Potter studios.The reality was not go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: reliable but basic service. Reliable, mainly thanks to a good booking experience. Basic, when it comes to transportation: the bus drive was uncomfortable mainly due to the brisk driving style... See more
Company replied
Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place. Enough... See more
Company replied
Easy to book with concession. Great to experience London Tower Bridge from the glass floor. Watching the bascules opening to let boats pass was very exciting especially with the sound of the children... See more
Company replied
Company details
Written by the company
London Tours and Sightseeing Golden Tours specialise in London Sightseeing and UK tourism. Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. Book one of our guided tours or a hop-on-hop-off bus bus tour and learn more about the history and beauty of the United Kingdom and beyond.
Contact info
58-60 Petty France, SW1H 9EU, London, United Kingdom
- 02072337030
- reservations@goldentours.com
- www.goldentours.com
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is actually true what so many…
It is actually true what so many complain about (and the company kerps denying): the buses have very bad sound and picture for the movie, which after 20 minutes froze up altogether. No screen was working on our ride back. Ppl leave trash on the buses. So that was not a good experience. But the studios themselves were great! Just make your own way there and skip this company. It is not worth it.
2 April 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced on the bus, particularly with the onboard screens and overall cleanliness, and we understand how this may have impacted your journey.
Our team carries out daily routine maintenance on all of our vehicles, and each bus is deep cleaned every day. While we strive to ensure everything runs smoothly, occasional technical issues can arise.
If anything isn’t working as expected during the journey, we kindly encourage you to notify the driver or a Golden Tours representative, who will be happy to assist and can usually resolve any issues on the spot.
We truly appreciate your feedback, as it helps us continue to improve and enhance our services. While we’re pleased you enjoyed the studios themselves, we’re sorry the travel experience did not meet expectations and are committed to providing a smoother experience for all future journeys.
Big day touring done right
Big day but great guidance from Bruce our guide helped us to make the most of our time. Kulvinder our driver ensured our safety for the day.
3 April 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your kind review! We’re delighted to hear that, despite it being a big day, Bruce’s guidance helped you make the most of your time at each stop. We’re also pleased that Kulvinder ensured a safe and comfortable journey throughout the tour. We truly appreciate your feedback and hope to welcome you again soon!
Windsor, Stone Henge, and Bath
We did the three stop tour at Windsor Castle, Stone Henge, and Bath. It was an incredible experience. Bruce was fun and engaging and very knowledgeable about all the sites, country side, cities, and towns we drive through. Bruce communicated effectively, made sure we had optimal time at the tourist sites, and put us ahead of all the other crowds. Kulvinder was a fantastic driver. Efficient and safe.
I highly recommend this tour to anyone considering sites to see in England, and I cannot emphasize enough how incredible Bruce was. If you are on one of these tours and see a posh man named Bruce, get on his bus.
3 April 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your fantastic and enthusiastic review! We’re absolutely delighted to hear that your three‑stop tour to Windsor Castle, Stonehenge, and Bath was such an incredible experience.
It’s wonderful to know that Bruce’s fun, engaging, and knowledgeable guiding brought the journey through the countryside, towns, and historic sites to life. We’re especially pleased that his clear communication and helpful tips allowed you to maximise your time at each location and stay ahead of the crowds. Kulvinder will also be delighted to hear your praise for his efficient and safe driving, which is such an important part of a smooth and enjoyable day.
Your strong recommendation truly means a great deal to us—and we couldn’t agree more about Bruce! Thank you again for choosing to tour with us, and we hope to welcome you back on another adventure very soon.
It was a wonderful experience!
It was a wonderful experience!! The guide was friendly, professional, and very nice. We highly recommend it :)
3 April 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely review! We’re delighted to hear that you had a wonderful experience and that the guide was friendly, professional, and welcoming. Your recommendation means a lot to us, and we hope to welcome you again soon!
WB Harry Potter tour
Got the trip WB Harry Potter tour with saloon car transport back and forth, both drivers arrived before time, waited and were courteous. Very good service and experience for pur family (2adults & 2 kids). We recommend it!
2 April 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re delighted to hear that you and your family had such a great experience on the Warner Bros. Harry Potter Studio Tour with saloon car transport. It’s great to know that both drivers were punctual, courteous, and provided excellent service, helping make the journey smooth and stress‑free.
We truly appreciate your recommendation and are pleased that the experience worked so well for both adults and children. We hope to welcome your family again on another tour in the future!
Fun tour
Was a bit disappointed that the only way we knew it was a Abba theme was the music no themed decorations. Not a great start as while we were queuing I thought I would check that the bus behind wasn't ours. I stood at the door and before I could even speak the driver shouted" go to the other bus"! I said I just wanted to ask a question and he kept shouting and pointing to the bus in front. The girl who was working on the bus came to me and I explained I just wanted to know if this was the Abba bus. They both said to queue were I was previously. He was so rude that I wish I had got his name. It turned out that after queuing it was that bus anyway 🤨.
Apart from that the tea was lovely the fun glasses and the London afternoon tea souvenir cup was a nice touch. The tour around London was good, sitting on the upper deck was good for the views and the staff were very polite and attentive. It was a nice vibe.
31 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the afternoon tea, the fun themed touches, and the great views from the upper deck. We’re also glad that our onboard staff made your experience enjoyable with their polite and attentive service.
We’re very sorry to hear about your experience while queuing. We appreciate you bringing it to our attention. We will be addressing this with our team to ensure clearer communication and a more welcoming approach for all guests.
We also appreciate your comments regarding the ABBA theme. Your feedback helps us explore ways to enhance the experience even further.
Thank you again for joining us, and we hope to welcome you back for an improved and fully enjoyable tour.
Great just one thing
The Expirience was great. The only thing that bothered us a little bit was the driving. It was a Bumpy ride with strong breaking and stuff. But all in all Great!
31 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback! We’re glad to hear you had a great experience overall. We appreciate you letting us know about the ride your comments help us improve. We hope to welcome you back for an even smoother tour next time.
Bruce and Armish are Golden Stars
Bruce, our guide and Armish, our driver were fantastic! We always knew where we were going and what we could do once there. It was my first bus tour and I’d definitely do another with Golden Tours- Bruce and Armish. Susan, NS Canada
30 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much, Susan, for your wonderful review!
We’re delighted to hear that your first bus tour was such a positive experience. Bruce and Armish will be thrilled to know they made your journey smooth, enjoyable, and memorable. It’s great to hear you always felt well-informed and confident about each stop along the way—that’s exactly the experience we aim to provide.
We truly appreciate your kind words and your recommendation, and we’d love to welcome you back on another tour in the future!
Bruce is the best
Our tour guide Bruce was so great. Super kind and funny, and very informative. The perfect amount of time at each stop!
29 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely feedback!
We’re so pleased to hear that you had a great experience with Bruce. His kindness, humour, and knowledge really do make tours special, and it’s great to know you enjoyed the pacing of the day as well.
We’ll be sure to pass along your kind words to him!
Bruce was fantastic!
My partner Kyle and I had an amazing experience with Golden Tours on the day trip from London to Bath, Stonehenge, and Windsor Castle.
Our guide, Bruce James, truly made the tour. He was kind, funny, and incredibly engaging throughout the entire day. One of the most impressive things was how he remembered everyone’s names—it made the experience feel much more personal.
Everything was well-organized and easy, and Bruce went above and beyond by making sure everyone knew exactly how to get back to their destinations at the end of the tour.
This was my first trip to the UK/Europe, and it was such an impactful experience. I would absolutely recommend this tour—especially if you get Bruce as your guide.
27 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your wonderful review!
We’re delighted to hear that you and Kyle had such an amazing experience on your day trip, and that Bruce made it so memorable. His enthusiasm, attention to detail, and personal touch truly make a difference, and we’ll be sure to pass along your kind words to him.
We’re especially glad your first trip to the UK was such a special one. Thank you for your recommendation—we hope to welcome you again in the future!
Top tier guide
Explains everything clear and concise, a bad review is just foul play
26 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for the great feedback! We're delighted you enjoyed the tour and found everything clear and engaging. Your support means a lot to us. We hope to welcome you again soon!
Bruce and Mario with golden tours were…
Bruce and Mario with golden tours were beyond what we expected. They made the tour wonderful! Super knowledgeable about everything and anything tour related or not. They timed our trip to Windsor Castle so that we were the first group in! Gave us the inside scope of what to see and how to get there the most efficient way to maximize our experience in the allotted time. Made our experience wonderful!
26 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for such an amazing review! We’re thrilled to hear that Bruce and Mario made your experience so special. Their knowledge and attention to detail truly make a difference, and it’s great to know you were able to make the most of your time at Windsor Castle. We’ll be sure to pass along your kind words—hope to welcome you on another tour soon!
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re delighted to hear you had an amazing experience and truly appreciate your kind recommendation. We hope to welcome you again soon for another memorable visit.
Excellent experience !
We had so much fun, Pauly our guide was excellent, very knowledgeable, kind funny and caring. Our driver very courteous and kept us safe and well on time!
25 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your excellent review! We’re delighted to hear that you had such a fun and memorable experience. Pauly’s knowledge, kindness, and sense of humor truly make the tour special, and we’re glad you felt well cared for. We also appreciate your kind words about our courteous driver. We look forward to welcoming you again soon!
Loved our tour - Bruce and Armando were great!
Loved our tour to Windsor, Bath and Stonehenge! Bruce was an amazing guide and his experience and knowledge were super helpful for us to navigate through crowded entries and breeze through the day efficiently! We learnt a lot through his briefing without even needing audio guides at any place. The “dad jokes” were an added fun sprinkle. Highly recommend
23 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful feedback. We’re delighted you loved your tour to Windsor, Bath, and Stonehenge.
Bruce and Armando will be pleased to hear your kind words—especially that Bruce’s knowledge, guidance, and humour helped make the day both smooth and enjoyable. It’s great to know you were able to make the most of each stop.
We truly appreciate your recommendation and hope to welcome you again soon.
Great tour sampling
Great tour for a small sampling of attractions. Stone Henge was a bucket list see, Windsor Castle was beautiful and Oxford was typical historical site/university. Pauly, our guide, was knowledgeable and entertaining. Armondo, our driver, got us there in one piece with a smooth ride. DON’T BE LATE, YOU WILL BE LEFT BEHIND!
21 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your fantastic review! We’re so glad you enjoyed visiting Stonehenge, Windsor Castle, and Oxford. They really are iconic destinations and make for a memorable day.
It’s wonderful to hear that Pauly made the tour both informative and entertaining, and that Armando provided a smooth and comfortable journey throughout. We will be sure to pass along your kind words to them both.
We hope to welcome you on another tour again soon.
Bruce and Zaw were great
Bruce and Zaw were great! Got us safely to each destination. Bruce was very knowledgeable and funny!
20 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely feedback! We’re delighted to hear that Bruce and Zaw took great care of you and made the journey both safe and enjoyable. It’s fantastic to know Bruce’s knowledge and humour added to your experience — we’ll be sure to pass on your kind words!
Quite probably the best tour I've ever…
Quite probably the best tour I've ever experienced! Went on the Windsor castle, Stonehenge and the Roman baths day tour. Bruce, was the total guidance package - informative, educational, personable, entertaining and highly amusing. All while never missing a beat.
Our coach driver Reg, was beyond efficient - speedy, timely and highly professional. A 10 star day thanks to these two gentlemen. Much appreciated! Andrew
19 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your amazing review! We’re thrilled to hear that your Windsor Castle, Stonehenge, and Roman Baths tour was such a memorable experience. Bruce will be delighted to know you found him informative, entertaining, and engaging, and Reg will be pleased to hear you appreciated his professionalism and efficiency. We’re so glad you had a “10 star” day and hope to welcome you on another tour soon!
Good very good!good trip
19 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback! We’re glad to hear you had a good trip and enjoyed the tour.
We had a great daytrip from London to…
We had a great daytrip from London to Stonehenge and Bath as a family. Our guide Bruce was very knowledgeable, took his job very seriously, and shared information in a clear and engaging way. His conversation also made the journey very enjoyable.
Our driver Raj was smooth, safe, and professional throughout.
Overall, we were very satisfied. Thank you.
19 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re thrilled to hear that you and your family enjoyed your daytrip to Stonehenge and Bath. Bruce will be delighted to hear you found his commentary engaging and informative, and Raj will be pleased to know you appreciated his professionalism. We’re so glad you had a satisfying experience and hope to welcome you on another tour soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.