I don’t normally visit the site often. So, when I do go, I basically have to ask redundant questions. Their relationship manager, Nikita Samant, answers my questions patiently. She must attend to quit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am of the generation that believes that talking to a person is much better than texting or emailing. However, Nakita at Goldmoney has proved to be the exception to my rule. Via the Goldmoney sec... See more
Company replied
I have been a client for 15 years and have transacted infrequently. Consequently, I sometimes ask questions to which I find out later I could have found the answer under FAQs or similar. Goldmoney c... See more
Company replied
Kudos to Ankush Bal (RM) and GM team I was very pleasantly surprised this morning to discover that wired funds (proceeds from a sell order) had been deposited at my financial institution on the SAM... See more
Company replied
Company details
Written by the company
Since 2001, Goldmoney® has helped over 1 million customers protect close to $2Billion dollars in assets by providing the most affordable, fastest, and safest way to buy and store precious metals. Further information can be found on www.goldmoney.com.
Contact info
Toronto, Canada
- questions@goldmoney.com
- www.goldmoney.com
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Nikita - customer service
Nikita was extremely responsive to my requirements and provided the information in a timely manner. Thank you
19 November 2024
Unprompted review
Reply from Goldmoney.com
Dear James,
We are very pleased to hear that you are happy with your client experience.
Thank you for taking the time to leave your review!
The personal service that I received…
The personal service that I received from Nikita was truly top notch. I had made a mistake with my account and she worked quickly to resolve it. I appreciate the fact that she treated me with such respect and kindness while efficiently finding a solution to my issue.
6 September 2024
Unprompted review
Reply from Goldmoney.com
Dear Melanie,
We are very glad to hear that you received such wonderful service from your Relationship Manager. Thank you for taking the time to leave a review.
Quick responsive service
19 November 2024
Unprompted review
Reply from Goldmoney.com
Dear David,
We are very pleased to hear that you are happy with Goldmoney's service. Thank you for your review!
Great service many thanks
15 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Michael,
We are very glad to hear that you are pleased with the Goldmoney services. Thank you very much for your review!
Helpful support agent
Helpful support agent. Brief wait and clear responses to my questions. Thank you.
14 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Jane,
Thank you for leaving a review. We are pleased to hear that you received such efficient support.
Thank You Nikita Samant for your great…
Thank You Nikita Samant for your great help and attention to my issue
13 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Adolfo,
Thank you for your review, we are glad that Nikita was such a great help!
Customer Service was very responsive…
Customer Service was very responsive and kept with it until my problem was resolved.
A lot of hoops to jump through but that's regulatory.
7 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Linda,
We are very pleased to hear that your Relationship Manager was able to assist you effectively and we appreciate your understanding of our regulatory obligations.
Thank you for your review!
Withdrawal problem quickly resolved
Had a short delay in a withdrawal but was soon resolved by Customer Service
8 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Keef,
We are sorry to hear that there was a delay with your withdrawal but are glad that your Relationship Manager was able to find a resolution for you.
Thank you for taking the time to leave your review!
Great customer service
We had an issue to resolve and customer service was very prompt in responding to our request. It was a surprise to get personal responses in a polite and courteous manner. We'd like to thank the Relationship Manager, Nikita Samant, for her kind manner and resolving the matter for us.
7 November 2024
Unprompted review
Reply from Goldmoney.com
Good afternoon.
We are very glad to hear that your Relationship Manager was able to provide such excellent service.
If possible, would you be able to update your review with your RM's name so that we can ensure she gets the recognition she deserves?
If this is not possible we completely understand and we thank you for for your time and kind review.
Great customer service!
5 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Tyler,
We appreciate you taking the time to leave a review, and we are very glad that our customer service has met your expectations.
Great
The customer service rep was helpful, prompt, made my experience easy and was very articulate and all around great at her job.
5 November 2024
Unprompted review
Reply from Goldmoney.com
Dear Sallen,
Thank you very much for your review! We are very glad to hear that your Relationship Manager was both helpful and professional.
Quick
Quick, friendly, and efficient service. Thank you, Bill Walbrecher.
28 October 2024
Unprompted review
Reply from Goldmoney.com
Dear Bill,
Thank you very much for your review. We are happy to hear that the Relationship Management team has met your expectations!
Reply from Goldmoney.com
Dear Heinrich,
We greatly appreciate you taking the time to leave a review and are very happy to hear that you have had a positive Goldmoney experience over the last 7 years. We look forward to continuing to offer you such excellent service.
Great service - been a client for many years
I have been a client since 2008, and so far I have only good things to say. Some processes are a little slow (selling, withdrawing), but I assume this has to do with security. I don't want my security traded with convenience. Their support team has always been helpful. I have to date had to reason to doubt the quality and integrity of their service.
28 October 2024
Unprompted review
Reply from Goldmoney.com
Dear Torgeir,
Thank you very much for your review. We are very glad to hear that you are happy with our services and we thank you for being a long-time client!
Reply from Goldmoney.com
Dear Ulrik,
We are very glad that you have enjoyed your experience with Goldmoney and we thank you for taking the time to leave your review.
great company
The prices are good, the customer service is great, and it is very secure. I have seen some reviews saying its hard to get your money back, that is completely false. I have pulled money out many times with no issues. I have had an account with them for 13 years and counting so far.
18 October 2024
Unprompted review
Reply from Goldmoney.com
Dear Juan,
Thank you for your business, your trust, and your confidence over the last 13. It is our pleasure to work with you and we look forward to continuing to provide a positive Goldmoney experience.
An excellent customer service
An excellent customer service, helpful, friendly and patient.
17 October 2024
Unprompted review
Reply from Goldmoney.com
Dear Jule,
Thank you very much for kind words; we greatly appreciate you taking the time to leave a review. We look forward to continuing to provide you with such a great client experience.
Reply from Goldmoney.com
Dear Mr. Peys,
Thank you very much for taking the time to leave a review.
We are very glad that your Relationship Manager was able to offer you such efficient assistance.
To whom it may concern
To whom it may concern, Nikita performed her responsibilities with professionalism and we are pleased for assistance in the matters concerned.
1 October 2024
Unprompted review
Reply from Goldmoney.com
Dear Vic,
We are very glad to hear that you are happy with Goldmoney and specifically with Nikita's assistance. Thank you very much for taking the time to leave your review.
I had log in issue
I had log in issue, and reached out for help. The response came in a timely fashion by next morning, and by that time I was able to check on my portfolio.
The follow-up by Ankush was also fast.
I have this account since about 2009-and glad to have this service.
20 September 2024
Unprompted review
Reply from Goldmoney.com
Dear Peter,
Thank you for taking the time to share your experience with Goldmoney, and thank you for being a long-time client. We are very happy that Ankush was able to provide you with such expedient assistance and we look forward to continuing to have you as a client.
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