Goldmoney.com Reviews 

Having had my account since 2020 I have had nothing but excellent service from all at Goldmoney.

Only down to ill-health am I having to close the account.

Thanks Team.
Tony.

I sold my gold and with the help of my relationship manager Ankush. The money was easily and promptly transferred to my account. My experience was good.
Norah

I had access issues with my account which was very stressful and time restrictive and Ankush Bal made it so easy for me to navigate through. Ankush guided me through the whole process and kept me updated and followed up step by step until i got access successfully. Its the perfect support from a Relationship manager and sets the bar for client support.

When I had a minor login problem with my account, their responses were rapid and professional.

safety regarding protection of my account is good
unfortunate cant set up a recuring purchase

Goldmoney is both courteous and very responsive. A great company to conduct business with.

I wanted to thank Ankush Bal, one of your service representatives for their excellent support! Help was provided to guide me through the process of identification with patients and professionalism. Even though my technical understanding was probably frustrating. They took time to consider my security and
I was able to successfully obtain access to my account.

Thank you kindly for your excellent service.

i have been investing with Goldmoney from the Bitgold days. Before they were bought by Goldmoney, And all has always worked just fine.

This company is completely unethical. I would advise anyone to steer well clear of them. Unless you want to be completely ripped off, do not invest any money with them. They should be investigated for their completely unethical practices.

I made a number of investments with this company over a period of years. Then it was suggested to me to transfer the investment to a Goldmoney Holding which I made great efforts to do. I provided documentation in terms of bills, took my passport to my bank to verify my identity and sent this off to the company based in Jersey, as well as documenting evidence of where the funds came from. Although this is what was asked for, they would not accept it.
Then they no longer accepted payments into the account in the ways that they had done previously. Following on from that I was informed that as the account was dormant, a charge would be levied. I believed that this was a one off charge, but when I tried to redeem the account at the beginning of this month, I discovered that they had been charging me over £13 per month in addition to storage charges for what they called a dormant account and that this had been going on for a long time.
I was completely shocked. When I explained that I hadn’t logged into the account for quite a long time due to serious illness and the fact that I subsequently lost the password, they weren’t interested in the slightest. As their procedures effectively prevented me from paying money into the account, it obviously became dormant. Why it costs £13 a month to administer a dormant account defies belief.
I finally managed to log into the account, check the balance and request a closure of the account. From the amount showing in the account and the amount I actually received, I believe that I was conned out of approximately £2000. But, I was just relieved to get most of my money back.
Avoid like the plague!

I understand the KYC but some requirements did not make sense. A copy of utilities verifying name and address on a 1/2 sheet was not acceptable! Why does co-owner also need verification, especially since many "requested documents" are in joint names? Customer service eventually accepted scanned documents attached to email.

Helpful from the start, considering my ineptitude . Follow through was as expected.

I invested 1000 euro into Goldmoney, it has been sitting there for many year. I had not controlled the progress in a long time. Then when I asked to liquidate my balance and transfer this balance to my personal Bank I was told that my account had been terminated. How can an honest company do that. It sounds like they are just taking your money. I saw that my holdings in Gold was much less than what I had invested, so I requested to take out my balance. They tell me my account is terminated. Stay away from businesses like this. I sent them a very nice email asking what has happened. They said they would look in to it. My last message was that my account was closed or terminated.

They increased the cost of storage of just 2 Oz of gold to a staggering £8 per month. I have now racked up a bill for hundreds of pounds. The initial charge was about £1 per month. They didn't care about the fact that it was only 2 ounces of gold. They said it was a flat fee. I will never use this service again and would not recommend. When you buy gold you typically store it for the long term at a cost effective rate. They also take 0.5% for selling which is not too bad, but the £8 per month for a very small amount of gold is basically a rip off.

I am also a victim of this company's insanely high account fees and extortionist charges when you sell your gold position. There was a TEN PERCENT(10%) difference between the value they showed in my account and the actual proceeds that I received from the sale of my total position, which represented the equivalent of $10,000 CAD in my case and I wasn't even shown the much lower amount at the time I confirmed my sale & wire transfer. I'm now reporting them to various financial governing and regulatory agencies to have them investigated and would also like to join forces with other clients that have been gauged & ripped off by this shady company that exploits its clients to possibly mount a class action law suit against them for fraudulent business practices, especially since they've been receiving complaints about their fees from many clients and done nothing about it.

The main issue is the lack of transparency. A reputable company should be upfront about all fees associated with their services. There is a posted fee of 0.5% per transaction that should cover the operational and logistical costs incurred by Goldmoney for those transactions. If for whatever reason they are insufficient, then those rates should consequently be adjusted and Goldmoney should inform their customers well in advance of the new rates and when they will take effect so they can make an informed decision whether or not they want to keep their assets with them. As it stands now, hidden fees are part of the transaction and results in a huge discounted price when redeeming your assets compared to the real market value and there is no other option than to sell to Goldmoney at its own determined price.

I wonder how Goldmoney customers who recently had to settle the redemptions of their holdings at a steep loss compared to fair market value feel about Goldmoney venturing into other businesses such as jewelry and real estate. Below is a statement from CEO Roy Sebag made recently on Dec 23, 2023. This statement from Mr. Sebag comes as no surprise. “Because our precious metals businesses have performed so well in recent months, we have been provided with the opportunity...”

Full statement:

“We set out to build Goldmoney Properties into a second diversified income stream for Goldmoney Inc. by deploying the excess capital we had earned over the 2020-2023 period. Our goal was to capitalise on the generational shift in interest rates, and we felt that it was possible for this second income stream to reach $10 million of long-term inflation indexed earnings power per annum. Because our precious metals businesses have performed so well in recent months, we have been provided with the opportunity not only to reach this goal but to exceed it a whole year earlier than expected. Moreover, we have established ourselves as a reputable counterparty in the institutional property markets and have built relationships with the most prestigious asset managers.”

The above quoted text is from an article published on their website directed at shareholders and potential investors in the company. Since I cannot link the article here is the title:

Goldmoney Inc. Announces Third Property Acquisition in the UK

Goldmoney customers deserve a fair and transparent experience. Focusing on core business practices, like competitive fees and clear pricing structures, would likely benefit both customers and the company's long-term success. Perhaps if these customer-centric improvements were implemented, the company's share price wouldn't be at an all-time low.

I joined back when it was just GoldMoney and not GoldMoney Holding. There were no storage fees at that time. I should have paid more attention, but after not checking my account in a while saw what was a 6 gram+ gold balance become a 0.2 gram gold balance. I turned that into USD before its too late but who knows if I will even be able to get. Avoid and buy physical IMO.

Others have noted that it is difficult to sell your position and transfer your money. The company does not appear to answer honestly why they make it so difficult. I recently sold some metal and instead of a reasonable one time request for necessary verification items I get a series of requests, one at a time, that draws the process out for more than a week. I am up to three separate requests now and still don't have approval to transfer my funds. There isn't a reasonable explanation for why they make it so painfully long to sell your metal and transfer your money out.

i like this company is the best for buy gold and silver and keep in safe store, is cheap, to buy is very easy with the bank and to sell in to my bank account. 100% recomend, any problem that you have the customer service always are good the help you

Honestly Avoid!!
Extortionate storage fees, prices that are WAY out from the market prices, very expensive to transfer out. In my opinion, there are much, MUCH better options out there e.g. Bullionvault.

Slick but tricky and expensive - this lot will rob you with charges and make it VERY difficult to withdraw funds. I'd advise to avoid!!!