Just purchased a diamond and tanzanite 18ct white gold ring. It's fabulous even better than the on line pictures. I am so pleased with it. Service is excellent as usual with such speedy delivery. Used... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items are described in detail & offered at competitive prices. Good variety of pre-owned items in excellent condition. Delivery is very quick via the next day tracked service & the goods are well pack... See more
Company replied
Excellent speedy service (next day in fact). Product amazing albeit bit sceptical when ordering as you never know if true to image but, it was and more. Packaged very well. Will definitely use again.... See more
Perfect fun gift for husband who is nicknamed 'piggy'. It is small but I expected that as seller's description was spot on also hubby wouldn't want anything bigger. Although it is pre loved it is in p... See more
Company replied
Company details
- #13 of 111 best companies in Jeweller
- #3 of 37 best companies in Gold dealer
- #1 of 3 best companies in Goldsmith
- #6 of 24 best companies in Jewellery Buyer
- #8 of 28 best companies in Jewellery Repair Service
- #27 of 287 best companies in Jewellery shop
Written by the company
At Gold Reserves we Buy, Sell and Repair Jewellery! We offer the best prices for your unwanted Jewellery and Bullion in Wales! We have a wide variety of absolutely stunning Jewellery available to purchase at affordable prices. Our master Goldsmiths are on hand to provide a range of repairs and alterations to keep your Jewellery in top notch condition!
Contact info
35 Swansea Market, Oxford Street, SA1 3PF, Swansea, United Kingdom
- 07787 051469
- sales@goldreserves.co.uk
- www.goldreserves.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy the with the whole process…
Very happy the with the whole process from ordering to delivery.
27 June 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
The item i purchased was for a baby and…
The item i purchased was for a baby and this was not correctly made clear as the picture made it look like it for an adult
27 June 2026
Reply from Gold Reserves Jewellers
Hi Marilyn,
Sorry to hear you were unhappy on this occasion, please let us know if you'd like to send the item back for a full refund!
We do understand that sometimes it can be difficult to tell the size from a picture alone, which is why we do include detailed measurements of all our products in the listing, but sometimes it can still be hard to tell! Thats why we have such a flexible returns policy!
Kind regards,
Gold Reserves
Dawn was incredibly helpful- having…
Dawn was incredibly helpful- having found myself administering an estate, she made sorting the jewellery out and making decisions about what to do so much easier. Thank you
7 July 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Excellent service from this company
Wanted something unusual as an extra gift for husband's birthday. He always liked pig themed things and when I saw a little gold pig it was ideal. It was pre loved but when it arrived it was in perfect condition. Delivery was super fast and it came in a gift box. Very happy with the purchase and husband loved it
17 June 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Purchased a beautiful tanzanite ring…
Purchased a beautiful tanzanite ring and I wasn’t disappointed . It came well packaged delivered the next day. I was so pleased i went on to purchase a silver necklace for a gift which was lovely . I would recommend this company
24 June 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Very professionally from beginning to…
Very professionally from beginning to end of purchase, the wrapping presentation excellent, descriptively accurate.
25 June 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Second purchase and can’t recommend…
Second purchase and can’t recommend this company enough, just fantastic
2 July 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
I bought welsh dragon ear rings for my…
I bought welsh dragon ear rings for my daughter. They arrived quickly and were packaged beautifully. Would highly recommend.
1 July 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Once again lovely jewellery
Once again lovely jewellery.
The service is really good 👍
The prices are competitive.
The quality of the items are just as expected.
1 July 2026
Reply from Gold Reserves Jewellers
Thanks Jill for taking the time to leave a review.
Lovely company to deal with
Great information on the site. Good communication and very pleased with the ring. Have purchased from before and would be happy to again.
1 July 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
I came to Gold Reserves Swansea looking to sell gold jewellery …
I came to Gold Reserves Swansea looking to seek some gold item. I was served by Keira who was extremely helpful, polite and friendly.
I was very pleased with the price offered which I happily accepted.
Fully recommend Gold Reserves especially the service provided by Keira.
2 July 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Went to gold reserves Swansea market to…
Went to gold reserves Swansea market to sell a few gold items, we were served by two lovely girls Bethan and meg they were very professional polite and friendly . Had a very good price for our gold ( better than harry Ramsdens)
Thank you very much .
3 July 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Excellent Recommended Seller
Excellent customer service.
Good Communication.
Very quick dispatch/delivery.
Great Quality earrings beautifully presented/packaged.
Very Good value for money.
30 June 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Came in yesterday as my got served by…
Came in yesterday as my got served by Evie she was extremely helpful helping me pick out something nice for myself. Very friendly service with a lovely smile. Would recommend going to see her for any help you need to pick out a nice piece of jewellery
2 July 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Bethan provided excellent service
Bethan provided excellent service, very kind, knowledgeable and friendly. Would recommend her to anyone needing Gold Reserves services.
3 July 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Very kind patient and helpful staff
Very kind patient and helpful staff, forgive me for forgetting the blonde ladies name who dealt with me Monday 29th June morning. Very helpful and professional
22 June 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
Very nice piece exactly as described…
Very nice piece exactly as described with quick and secure delivery
30 June 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave a review, we really appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.