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goldsilver.com Reviews 1,410

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's responsiveness, willingness to resolve issues, and ability to provide clear explanations. The buying process is frequently described as straightforward and intuitive, with consumers appreciating the overall efficiency and ease of their experience. However, some customers expressed dissatisfaction with the new website, citing issues such as the absence of old blog articles, limited product display, poor navigation, and slow loading times. A few people also mentioned experiencing unhelpful support when trying to set up private accounts or transfer holdings, and some felt abruptly cut off at the end of calls.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the website easy to use, seamless,... See more

Product

Consumers find the product to be positive. Many reviewers express satisfaction with their purchases of gold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from GoldSilver.com since 2010. Mike educated me then and now I am benefiting from all his work/research. Not sure if other Gold/Silver companies are as diligent in the art of educa... See more

Company replied

Rated 5 out of 5 stars

I continue to use GoldSilver for all my monetary metal purchases because of you, Travis Rager. He is responsive and always willing to help. If it weren't for my relationship with him, I'd buy somewher... See more

Rated 5 out of 5 stars

Thank you Devon! Amidst the record-breaking volatilty of PM movement of the last week, and undoubted stress on GoldSilver staff to meet the Mike Maloney standard of 'saving the world one investor at... See more

Rated 5 out of 5 stars

Sid was the second representative I’ve dealt with at GS in the recent past. Sid, and my other encounter were so exemplary I had to say something. As a septuagenarian “blue-collar” guy I’m constantly a... See more


Company details

  1. Gold dealer
  2. Gold and silver trading company
  3. Investment service

About goldsilver.com

Written by the company

For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.

At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.

Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.

But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.

At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.

Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Extremely concise

Extremely concise, easy to read, explains REAL things vs. the ongoing narrative of Central Banks & Govt.’s. Prompts one to develop agitation for having burried one’s head in sand for decades & empowers one to spread Truth. And brings to light “how” to capitalize on this dangerous period of history. A MUST read if you use Currency/or REAL Money.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

The shipping is delayed compared to my previous supplier

I changed the stars back from 3 to 5. My first purchase with them after checking to make sure they are not a scam site. There has been some delay in receiving my order compared to my previous supplier, but I guess they use a different shipping rate. I am looking for make further purchases if the material is within my expectation.
I got response back to my email, and phone call.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

GoldSilver top notch

GoldSilver is my number resource for precious metals. With my many orders, I find their products to be high quality and their service exceeds my expectations with their friendliness and speediness.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Quality Service with GoldSilver.com

I always have had a great experience with GS.com. Now that there's so much more of a demand for silver it may take a little more time for orders, but even that being the case the customer service and quality of the silver rounds purchased are 100% immaculate. A great team providing a great service, I haven't a single complaint.

21 October 2022
Rated 5 out of 5 stars

This is our second time buying silver…

This is our second time buying silver from GoldSilver. This time we opted to get pure .999 silver that was the companies choice and a little less than minted coins. We were very pleased we got all brand new coins that were really cool looking. We will be buying from them again!

17 November 2022
Rated 5 out of 5 stars

Great communication and follow-through

I am very happy with the follow-through efforts at GoldSilver. They sent me email responses whenever I asked a question, a confirmation email when I placed an order, another email when I sent in my photo ID, status reports letting me know approximately when my purchase would ship and another when it did ship along with tracking information. And now they are following up again. [When I purchased with a different company, I was told I would receive an email when my purchase shipped but no email was sent, so I was unaware, a few weeks later, that it had been waiting for me for several days in the back of the mail room of my complex.]

7 November 2022
Unprompted review
Rated 1 out of 5 stars

I will just describe my experience

I will just describe my experience. I bought 145 ounces of silver at an average 'purchase price' of $24.51. When I decided I would like that shipped to me the price to ship was $14.70 per ounce. That made my investment $39.22 per ounce.

31 October 2022
Unprompted review
goldsilver.com logo

Reply from goldsilver.com

Colin, thanks for chatting with our team to help educate you a bit more on InstaVault and the products you picked for conversion. As many of us are seeing - sovereign coins such as the American Silver Eagles have a very high premium compared to bars and rounds at this time. That was the reason the total investment you calculated was so high! I'm glad we were able to offer alternative options for conversion to better your overall experience with us.

Our team is available to speak with any visitors of GoldSilver.com Monday through Friday 9-6 ET. Give us a call 888-319-8166

Rated 4 out of 5 stars

Very smooth and painless process to…

Very smooth and painless process to purchase. Wish the turn around time between ordering and shipping was faster

10 October 2022
goldsilver.com logo

Reply from goldsilver.com

Thank you for your feedback, John. There are many factors that play into the shipping timeframe, such as your choice of payment method (personal check option takes 5 full business days to clear) and certain metals that may have a longer fulfillment date than others. We do our best to show full transparency on GoldSilver.com by updating the estimated ship window under each product during checkout. We are actively working with the carriers and shipping teams to expedite all orders faster, so we appreciate your comments.

Samantha
Customer Success Manager

Rated 5 out of 5 stars

Agent was knowledgeable and helpful

Agent was knowledgeable and helpful. Gave info that not only provided said knowledge, but confidence to make this large, to me, purchase.
Would wholeheartedly recommend gold and silver . com to anyone about to undertake a precious metal purchase/ investment.
Wayne from Pennsylvania.

28 October 2022
Rated 5 out of 5 stars

Good experience

I ordered a bit of silver. Probably the best price I was able to find, and shipping was fast and secure. This company was recommended by a friend and I see why.

20 October 2022
Rated 5 out of 5 stars

Silver

Sammy helped me figure out the exact numbers of transferring funds in and out of Instavault. She was so kind as to do the math for me! It felt like she had all day to help me with my questions.

13 October 2022
Unprompted review
Rated 2 out of 5 stars

It's been two weeks since I sent the…

It's been two weeks since I sent the formal request to move my individual assets to my joint account. I keep following up, still not resolved. It should not take that long.

12 October 2022
goldsilver.com logo

Reply from goldsilver.com

Thank you for this review Melinda, but this comes as a bit of a shock as our team has been in daily communication with you as to the reason surrounding the delay. Your request to move these metals last week, came at a time after you placed new orders in your individual account. This means they were already routed to the vault under that name, as you can expect these would need to go through the motions of being delivered, verified and checked in, etc. Only at that time can we transfer to the joint account at the vault. Rest assured your request is being worked on and all orders are confirmed, it just takes time to go through our proper procedure.

We do appreciate your patience. Confirmation will be sent to you shortly.

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