Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bou... See more
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The process of selecting and buying the watch was simple and easy. Unfortunately the courier service was very poor; the driver said there was no-one home when I was present and waiting the whole time.... See more
Company replied
The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Deliv... See more
Company replied
Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the we... See more
Company replied
Company details
- #234 of 290 best companies in Jewellery shop
- #107 of 128 best companies in Watch shop
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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watch just thrown in the box
When it got delivered we wrapped the box as was a present when opened the watch was just loose in the box, not the impression i was hoping for when my wife opened it
30 July 2026
Reply from Goldsmiths
Hello Dean,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
We understand how disappointing it must have been to present what should have been a special gift, only for your wife to discover that the watch was loose inside the box when it was opened. First impressions are incredibly important, especially when purchasing a luxury timepiece as a gift, and we regret that the presentation did not meet your expectations.
This is not the standard of quality and care we strive to deliver, and we sincerely apologise for the disappointment caused.
We would welcome the opportunity to investigate this further. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details and any additional information, and a member of the team will be happy to review your concerns.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Goldsmiths.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Timothy,
Thank you for your 5-star rating.
We're delighted that we could provide an experience that met your expectations. Your support and feedback mean a lot to us.
We hope to see you again soon.
Warm regards,
Kiera
Hassle free experience
I managed to find a great watch for a very good price. From the order through to delivery, Goldsmiths processes were hassle free.
30 July 2026
Reply from Goldsmiths
Hello Jason,
Thank you for your lovely review.
We're so pleased to know that you were happy with your experience at Goldsmiths. Customer satisfaction is at the heart of everything we do, and your feedback is truly appreciated.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Matt,
Thank you for taking the time to leave us a 5-star review.
We're thrilled that you enjoyed your experience and appreciate your wonderful feedback. It means a great deal to our team.
We look forward to assisting you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Paul,
Thank you for your fantastic 5-star review.
We're delighted to hear that you had such a positive experience with Goldsmiths. Your kind feedback is greatly appreciated and will be shared with our team.
We hope to welcome you again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Linda,
Thank you for your kind review.
We're pleased to know that you had an enjoyable experience with Goldsmiths. Your feedback is valued and greatly appreciated by our team.
Warmest regards,
Kiera
Reply from Goldsmiths
Hello Mark,
Thank you for awarding us 5 stars.
We truly appreciate your support and are pleased to hear that you enjoyed your experience with us. Your feedback encourages us to continue delivering excellent service.
With best wishes,
Kiera
Great experience
Prompt delivery and as I'd bought it online, I was able to bring it to a store and have it resized for free. Very happy with the service provided by Goldsmiths
30 July 2026
Reply from Goldsmiths
Hello Dominic,
Thank you for your fantastic feedback.
We're delighted that you had such a positive experience and are grateful that you chose Goldsmiths. We look forward to welcoming you back in the future.
Kind regards,
Kiera
perfect service
30 July 2026
Reply from Goldsmiths
Hello Bob,
Thank you for your wonderful review.
It's great to hear that you had a positive experience with Goldsmiths. We sincerely appreciate your kind words and your support.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Jen,
Thank you for your 5-star rating.
We're delighted that we could provide an experience that met your expectations. Your support and feedback mean a lot to us.
We hope to see you again soon.
Warm regards,
Kiera
the watch came the next day and was of…
the watch came the next day and was of high quality,
28 July 2026
Reply from Goldsmiths
Hello David,
Thank you for your lovely review.
We're so pleased to know that you were happy with your experience at Goldsmiths. Client satisfaction is at the heart of everything we do, and your feedback is truly appreciated.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Ian,
Thank you for taking the time to leave us a 5-star review.
We're thrilled that you enjoyed your experience and appreciate your wonderful feedback. It means a great deal to our team.
We look forward to assisting you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your fantastic 5-star review.
We're delighted to hear that you had such a positive experience with Goldsmiths. Your kind feedback is greatly appreciated and will be shared with our team.
We hope to welcome you again soon.
Kind regards,
Kiera
Absolutely terrible 4k watch and wasn’t…
Absolutely terrible 4k watch and wasn’t even put in box properly, couldn’t get a hold of of anyone even after 30 minutes of trying.
30 July 2026
Reply from Goldsmiths
Hello James,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
We understand how disappointing it must have been to receive a watch of this value and find that it had not been presented as expected. We also appreciate your frustration at being unable to contact our team, despite spending a considerable amount of time trying to get through.
This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused.
We would welcome the opportunity to investigate your concerns further and assist in resolving this matter. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details and any additional information, and a member of the team will review your case.
Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in Goldsmiths.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're thrilled to hear that you love your watch. We hope it brings you many years of enjoyment and becomes a treasured part of your collection.
Thank you for choosing Goldsmiths, and we look forward to welcoming you again in the future.
Kind regards,
Kiera
Absolutely awful
Absolutely awful
Avoid at all costs
Sent me a used watch Breitling at over £2000 when I paid for new and won’t answer emails phone calls or chat box for a return.
As a repeat customer I would expect far better.
30 July 2026
Reply from Goldsmiths
Hello Mark,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and appreciate how disappointing this must have been.
We understand your concerns regarding the condition of the Breitling watch you received, particularly given your expectation that a new item had been purchased. We also recognise your frustration at being unable to reach us through email, telephone, or live chat when trying to arrange a return.
This is not the level of service we strive to provide, especially for a valued repeat client, and we sincerely apologise for the inconvenience and disappointment caused.
We would like the opportunity to investigate this matter and assist you further. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details and any relevant information, and a member of the team will review your case as a priority.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve your concerns and restore your confidence in Goldsmiths.
Kind regards,
Kiera
Well done to the Peterborough staff.
Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the website and found that to be an excellent service too, very quick delivery.
27 July 2026
Reply from Goldsmiths
Hello Jackie,
Thank you for your wonderful 5-star review.
We're delighted to hear that you received such a warm welcome from our team at Goldsmiths Peterborough. While we're sorry the item you were looking for wasn't available in store, it's fantastic to know that our colleague was able to assist you and provide helpful guidance on how to find the right piece.
We're also pleased that you had a great experience ordering through our website and that your delivery arrived quickly. Providing helpful service both in our showrooms and online is something we take great pride in.
Thank you for choosing Goldsmiths. We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Kiera
Extremely disappointed with the level…
Extremely disappointed with the level of service I received at the Watford store this morning. After having a watch on order for approx 6 years I was spoken to by a member of staff who was not willing to help with my request to look it up on the computer. After having previously arranged with the manager that I was able to speak on my mother's behalf. The level of service needs to be looked at !
30 July 2026
Unprompted review
Reply from Goldsmiths
Hello Stephen,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience at our Watford showroom.
We understand how disappointing this must have been, particularly given the length of time your watch has been on order and the prior arrangement that had been made for you to speak with us on your mother's behalf. It is concerning to hear that you felt your request was not handled with the level of assistance and care you would reasonably expect.
Providing attentive and professional service to every client is extremely important to us, and we regret that we fell short of those expectations on this occasion.
We would welcome the opportunity to investigate this matter further. Please contact our Client Experience team at client.experience@thewosgroup.com, providing your mother's details and any additional information relating to your visit, and a member of the team will be happy to review your concerns.
Thank you again for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in Goldsmiths.
Kind regards,
Kiera
In addition to the unanswered emails…
In addition to the unanswered emails regarding a simple query following an online purchase:
I was on hold on 29 July for 30 mins - no answer.
On 3 occasions have had no response from the chat service and the 'queue' count down does not change or it is not available.
30 July, I was on hold for 1 hour and was counted down to #1 in the queue then told told no one was available and got cut off.
30 July 2026
Unprompted review
Reply from Goldsmiths
Hello Ruby,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating this must have been.
We apologise that your emails regarding a post-purchase query went unanswered and that you encountered such significant difficulties when trying to contact us through both our telephone and live chat services. Being kept on hold for extended periods, reaching the front of the queue only to be disconnected, and receiving no response via live chat falls far short of the level of service we aim to provide at Goldsmiths.
We would welcome the opportunity to investigate this further and assist with your query. Please contact our Client Experience team at client.experience@thewosgroup.com, providing your order details and any relevant correspondence, and a member of the team will review the matter as soon as possible.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and hope to have the opportunity to restore your confidence in Goldsmiths.
Kind regards,
Kiera
Reply from Goldsmiths
Hi Karen Harrison,
Thank you for a kind review.
We are pleased to know that the service provided was quick, you found the website easy to use and it arrived in enough time.
Best Regards,
Mia-Lilly
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