We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... See more
Company replied
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Excellent communication Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service. Just switched to Good Energy. Easy switch over. 'Good Energy' app works... See more
Company replied
Company details
- #8 of 35 best companies in Green energy supplier
- #6 of 30 best companies in Electric utility company
- #8 of 42 best companies in Energy supplier
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear and sound advice
Clear and sound advice over the phone. Knowledgeable and friendly. I will always support a company that supports renewable energy.
23 June 2026
Reply from Good Energy
We are so glad to hear you received clear, sound advice and found our team knowledgeable and friendly. We appreciate your support for renewable energy.
I am a new customer but at the moment…
I am a new customer but at the moment all is good and thank you for your help Rachel C .
23 June 2026
Unprompted review
Reply from Good Energy
We are so glad to hear you're happy with our service and appreciate your kind words.
The agent was helpful
The agent was helpful, clear and honest. They answered all my questions and had an excellent patient manner.
23 June 2026
Reply from Good Energy
We're so glad our agent was helpful, clear, and honest, answering all your questions with excellent patience. Thank you for your feedback!
Reply from Good Energy
We are so glad to hear you're happy with our service and appreciate your kind words.
Yes great help and advice from Good…
Yes great help and advice from Good Energy - thank you as had been getting very frustrated!
22 June 2026
Reply from Good Energy
We're so glad our team could help and ease your frustration. Thank you for your kind words!
I rang up Good Energy (new customer…
I rang up Good Energy (new customer here) confused about an element of my meter readings, not only did the operator clearly guide me through the process, but also gave me support on my full account, and have recommendations (that were in my benefit). I’m delighted to have chosen Good Energy if this is the quality of service I can expect through my time with them! Cheers for your help!
22 June 2026
Reply from Good Energy
We are so pleased to hear about your positive experience as a new customer. It's wonderful that our team could guide you through your meter readings and offer helpful recommendations. We appreciate your kind words!
I had multiple questions and all of…
I had multiple questions and all of them were answered fairly quickly
19 June 2026
Reply from Good Energy
We're glad we could answer your questions quickly. We appreciate your feedback.
Reply from Good Energy
We're glad we could resolve your smart meter issue quickly. Thanks for your feedback!
Ioana from Good Energy was very helpful…
Ioana from Good Energy was very helpful and kind and helped me gather the information I needed to make a decision about changing our tariff.
19 June 2026
Reply from Good Energy
We are so glad our team could provide the information you needed. Thank you for your wonderful feedback!
I have not managed to submit my solar…
I have not managed to submit my solar panel
Readings since 2023, thanks to Alyssia this has now been resolved. She was very polite and helpful and nothing was too much trouble for her. Thanks again Alyssia
18 June 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear that we could resolve your solar panel readings issue. We appreciate you sharing your positive experience with us.
I am not a customer of yours but I had…
I am not a customer of yours but I had to make contact regarding an Erroneous transfer.
Matt Ball dealt with my situation and was very clear and welcoming, he explained absolutely everything and has kept in contact with me to give me updates.
What an absolute credit to your company he is.
Give him a pay rise!
18 June 2026
Unprompted review
Reply from Good Energy
We are so glad to hear about your positive experience with our team member. We appreciate you taking the time to share your feedback and kind words.
Arran was most helpful concerning my FIT
Arran was most helpful in providing me with the information to enable me to transfer ownership of the FIT to my daughter when she bought our house.
He knew what was required and sent me an email with full instructions and the forms to use.
12 June 2026
Unprompted review
Reply from Good Energy
We're so glad to hear our team provided such helpful and clear guidance during the ownership transfer. Thank you for sharing your positive experience!
GE failed to provide guidance
Good Energy failed to provide documentation & guidance on battery installation. Darren, Ben Watts & Elena were helpful and courteous in resolving my problem but it took 14 months & some pushing to get it addressed. Thanks go to them, but GE did poorly.
8 May 2026
Unprompted review
Reply from Good Energy
Hello,
Thank you for your time responding to the Truspilot review.
We appreciate you sharing your experience and we are sorry to hear about the difficulties you faced and the extended timeline for resolution.
We are reviewing our processes to prevent similar situations.
Please kindly get in touch via email at hello@goodenergy.co.uk or via the phone on 0345 034 2400 so we can open a complaint and assist you appropriately.
My best wishes,
Natalia
Flex Clean Energy Specialist/Billing Specialist
I was again trying to obtain payment…for solar
I was again trying to obtain payment for solar panel created energy… I tried first the website. Then phoned. Then sent an application via link this seemEd to have a virus because it repeated itself and had too much on it. So not accepted Next got 2nd link which seems to work that I’ll now use
10 June 2026
Unprompted review
Reply from Good Energy
Hello Guy,
Thank you for your time responding to the Trustpilot review.
We appreciate you sharing your experience regarding the payment process.
We acknowledge the difficulties you faced with the website and links, and we are actively working to improve our systems for a smoother experience.
Please get in touch with Good Energy via email hello@goodenergy.co.uk or call 0345 034 2400 and we will look into this for you and open a complaint if you wish to do so.
I apologise for any inconvenience this might have caused you.
My best wishes,
Natalia
Problem solved!
We’ve had a difficult problem with our meter readings but once our complaint reached Alyssa, it was resolved quickly and satisfactorily. Great customer service!
17 June 2026
Unprompted review
Reply from Good Energy
Dear Alan,
Thank you for your time in reaching out via Trustpilot.
We're so glad we could help resolve your meter reading issue quickly and satisfactorily. We appreciate your kind words! I will pass on your feedback to Alyssia.
My best wishes,
Natalia
Brilliant so glad I am with them over…
Brilliant so glad I am with them over the moon
17 June 2026
Unprompted review
Reply from Good Energy
Hello,
Thank you for your time responding to the Trustpilot review.
I will share your lovely message with the Team. WE are delighted to be of help.
My best wishes,
Natalia
So glad i am no longer with u w ware house …
It's better than you w ware house I had lots of problems with u w ware house so glad I no longer so glad I moved to good Energy thay sent me emails and been so amazing I am over the moon know the best direction I made coming away from u ware house I found them not very good and the service with u w ware house is a very bad
17 June 2026
Reply from Good Energy
Hi Maddy,
We appreciate you sharing your experience and are truly sorry to hear about the difficulties you faced with the previous supplier.
We are always working to improve our services, and your feedback is valuable. We are delighted to have you, and if there is anything we can assist you with, please do not hesitate and call 0345 034 2400 or email hello@goodenergy.co.uk
I will share the feedback with the Team!
My best wishes,
Natalia
Thanks to Chirunim at the Good Energy…
Thanks to Chirunim at the Good Energy team. I had a particularly challenging request because I was closing an account for a deceased UK estate from overseas.
It was a challenge to get a response initially because the Good Energy team is so busy, but once I had reached Chirunim, they stayed on the case until the end.
From final solar reading to FIT payment received into a different bank account than the original customers was a drawn out 6 months, but Chirunim explained well why it took so long.
So, overall a rather involved process but ultimately resolved to my satisfaction.
Thank you
16 June 2026
Unprompted review
Reply from Good Energy
Hi Justin,
Thank you for your time responding to the Trustpilot review.
Please accept my deepest condolences on the passing of your close one.
I will share your kind words with Chirum.
Please do get in touch with us if you need further support.
My best wishes,
Natalia
Had a problem because the AI (?)…
Had a problem because the AI (?) thought there was too much difference between new feed-in meter reading and previous one. That was irritating, especially as the meter is very high on the garage wall, so difficult for me to photograph. However, with Darren's help (customer service, I guess) it has been satisfactorily resolved. He's MUCH better than AI!
16 June 2026
Unprompted review
Reply from Good Energy
Dear Elizabeth,
Thank you for your time to respond to the Trustpilot review.
We appreciate your feedback and understand your frustration with the meter reading process.
We are glad Darren could resolve the issue to your satisfaction. I will share your feedback. We are always working to improve our services, so thank you for letting us know.
My best wishes,
Natalia
Good Energy
Good Energy have been very helpful in setting us up with an electricity account and change of ownership for our solar panel feed-in tariff. The team generally respond within a few days and give clear information. It is nice to know that we are doing our bit for cleaner energy use by using Good Energy.
16 June 2026
Reply from Good Energy
Hi Katie,
Thank you for your time responding to the Trustiplot review.
We are so pleased to hear we could help with your electricity account and solar panel tariff. It's wonderful that our team provided clear information.
We appreciate you choosing us for cleaner energy. I will share your feedback with the team.
My best wishes,
Natalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.