Goodlord Reviews 44,463

Luca from tech support team was very helpful. He was able to answer all my questions and obviously has great knowledge of the job. Thank you.

My experience was great - Jonathan was super informative and offered to repeat my options multiple times until I understood what they were. Would absolutely recommend speaking to him, especially if you’re like me and know nothing. Great guy!

So easy to upload referencing information, and very helpful when going through insurance options.
Unfortunately they did use an inaccurate move in date that the Leasing agent had not confirmed, and communication between tenants and Goodlord was lacking - we were passing info between each other rather than receiving the same information.

Quick prompt response from Dallas. Thanks

Having sold me a policy when I stipulated that I had an existing policy in place for another 2 weeks, I was shocked to learn that the new policy had kicked in well before my then current policy had expired.

The Bot system is the worst, It feels intrusive and in a situation like mine a new business owner explainkng that through a bot is impossible.
Now im talking to Michelle i feel a lot more confident in this process.

Awful software with the bot.

I had issues getting my ID loaded and my landlords email was incorrect. I went on chat and spoke to Clare C who was extremely helpful. She sent me links and I got it uploaded and sorted very quickly. Clare C was very polite and dealt with me professionally and efficiently. One of the best online help I have had.

Jemma was super helping with helping me sort out a problem i had with a technical issue on the system

The reference check specialist Clare responded quickly and solved my problem.

It was a pleasure to speak with Lucas who is a
Senior at Goodlord Tech Support. He was very polite and explained why the technical hitch had developed.

Dallas was very helpful and responsive throughout. She understood the issue quickly and resolved it without any delays. Really appreciate the support—thank you!

This service seems to be highly unethical in terms of how they use personal information. They act as brokerage with property agents but obviously they idea is to get and use the information. I am not sure where in terms and agreements it's allowed to share all your personal information with other utility companies. Please be careful while adding information on this website. We have been getting spam sms and emails, and continuous calls selling home insurance and what not.

received a cold call offering renters insurance, the agent was friendly but started trying to use scare tactics and misleading information when I declined.

I reported an issue with Goodlord integrating with our CRM and Lucas was very helpful in resolving the issue. He personally kept in touch with the Development team for updates and pushed for it to be fixed at the earliest convenience. I very much appreciated his assistance.

Ashley was very helpful and polite and made the whole process very easy - Charles

Daniel was bloody brilliant!! had a really good chat with him and made things really easy to understand. Had a good giggle too. Daniel is fab!!!

Clare C was incredibly prompt and helpful - she patiently guided me through the process when I needed to upload further documents to prove my income. Thanks Clare - you made this process a lot less stressful! :)

Nic explained things well and made me feel secure in my choices of cover. Would recommend for anyone who is moving house