Goodlord Reviews 44,463

It was an absolute pleasure to get a call from Daniel today who assisted us beautifully with our insurance needs. He has a wonderful voice and superb articulation which made us feel very comfortable indeed. Thank you Daniel!
Jenni & Greg

Thanks Jemma for assisting with help with a payment issue and resolving it so quickly!!

I had a really positive experience with Lucas. He was incredibly helpful and took the time to clearly explain everything I needed to know about the 3-month AST.
His knowledge and clear communication gave me a lot of confidence moving forward. I really appreciate his support and would highly recommend him to anyone needing guidance or reliable information.

Amy Woods was absolutely brilliant in helping me to sort out insurance on the flat I’m renting via goodlord, incredibly polite and very helpful.

Useless send information over & over again only to receive same request for same information over & over again.

AVOID

I spoke with Jonathan Packham today who was super informative and broke things down nice and simply, overall was a very smooth process!

As a landlord, I was shocked by how rigid and unrealistic Goodlord's referencing system is. My prospective tenants had excellent income, clean credit, and a great landlord reference, but missed 3 payments over 3 years due to a bank standing order issue.

Instead of applying human common sense, Goodlord's automated algorithm issued a "Conditional Pass" for both applicants. They explicitly recommended that both tenants "can only pass on the strict condition of not being liable for rent or paying the rent upfront".

Recommending that both tenants simply not be liable for the rent is legally absurd and completely detached from the reality of the lettings market. If their system detects a slight risk, they should provide specific, actionable, and realistic recommendations such as advising the landlord to request a fully referenced guarantor.

This clunky, automated wording created a direct contradiction for my Rent Guarantee Insurance, nearly cost my letting agent their deal, and caused massive unnecessary stress for tenants facing a tight moving deadline.

Goodlord explicitly states they accept zero liability for their own recommendations. Landlords and letting agents should be very wary of relying on their automated decisions.

Lucas was really helpful - very professional

The team at Goodlord was very helpful all the way, guiding me through the process and making my move to my new place in King’s Lynn smooth and stress-free.

Philip was very helpful

Entirely automated so the stupid system can't even understand something as simple as someone living with family for a year to save up to rent. Honestly sucks and is super opaque about judgements made. I'd avoid at all costs.

had a query regarding referencing, advisor was clear and precise and helped me answer the query I had.

I was very disappointed about the strict protocol when offering bank statements. I wanted to guarantee the rent for my son who is a student. The lease is only for one year and I offered a guarantee of 40.000 GBP via a guarantee letter from my private bank. This was not accepted. I find it also rather inappropriate that you are asked to provide full bank statements with a lot of private information but Goodlord refuses to indicate their employees's full name.

Goodlord have been really helpful and always seem really happy to help with problems,as somebody who is absolutely useless at trying to fill forms etc they have helped where they can so far I have been really been impressed by them.

Danny Wilcox made it a very clear and simple process, walking me through all of the options without any bias or trying to pressure me into one package or another, was a very helpful and easy process

I had a great experience using Goodlord recently, specifically thanks to Lucas. He was incredibly helpful and took the time to liaise directly with the Development Team to resolve an issue with a tenancy end date for me. Lucas provided fabulous service and kept me updated throughout the process. It’s rare to get such dedicated support—thanks again, Lucas!

Lucas at Goodlord has always been super helpful. He takes the time to listen, understand and then provide actions that make my work life easier. Thanks Again to Lucas but also the team at Goodlord !

Lucas was very helpful in resolving and explaining the issue we had with the platform in relation to a contract we were trying to issue. Lucas also confirmed to me with a follow up email to confirm what actions had been taken. I have always enjoyed my interactions with Goodlord. The service is efficient and straightforward.

Adam C was able to assist our company with a technical issue - all resolved super quickly. Thank you so much - we very much appreciate your support.

Lucas resolve my issues regarding the technical of the platform promptly and effectively