Goodstead Limited Reviews 

176
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Purchased the 'skyfall' Barbour coat on pre-order as sold out everywhere in november.Goodstead recommended by GQ magazine. Used the sizing guide to order which turned out to be a perfect fit- don't re... See more

Rated 5 out of 5 stars

I Collected my Barbour Beacon Heritage Sports Jacket (or Bond Skyfall jacket as it now seems to be known!!) which I preordered mid November from Goodstead. Just wanted to thank Ian and all the Goodste... See more

Rated 5 out of 5 stars

Goodstead was a great experience. The salesperson I spoke with was helpful, patient and clear. Any email I sent resulted in a quick reply. My merchandise was delivered in a timely fashion and the p... See more

Rated 5 out of 5 stars

Ordered some Yuketen Johnson Oxfords. The size was 10 1/2 listed, but were actually only 10. Customer service immediately emailed me and asked if I'd like a refund and apologized for the listing being... See more

Company details

  1. Men's clothes shop
  2. Ladies' clothes shop

Information provided by various external sources

Goodstead is Scotland's leading contemporary fashion store for men and women. Based in the heart of Edinburgh, Goodstead offer a fine selection of brands from around the globe including APC, Barbour, Folk, Henrik Vibskov, Norse Projects, Yuketen, Wood Wood and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

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4.6

All reviews

(176)

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Rated 2 out of 5 stars

wrong colour

i had ordered those yuketen shoes in orange, i got them in brown. I like them too but it is still a mistake and i don't want to get a refund at this point

9 July 2012
Unprompted review
Goodstead Limited logo

Reply from Goodstead Limited

Dear Philippe,

So sorry about the mix up with the colour.. If you would like to exchange them for the orange we would be happy to arrange for a courier pick up at our expense. Please get in touch if you would like us to do this. contact@goodstead.co.uk

Kind regards,

Graham

Rated 5 out of 5 stars

Excellent!

Friendly service, easy to use website and quick delivery. I'd definitely recommend Goodstead.

4 July 2012
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I recently bought four enamel beakers online and was a little bit anxious that they might arrive damaged in the post (chipped or dented). I needn't have worried! They arrived quickly and I was really impressed by the standard of packing. Thanks so much to Goodstead - would definitely recommend you!

2 July 2012
Unprompted review
Rated 5 out of 5 stars

great

i really loved my experience of purchasing at goodstead- layout of the site, price, cs and a real quick shipping, everything was great. gonna make another purchase within a few days. :-)

28 June 2012
Unprompted review
Rated 5 out of 5 stars

quick delivery!!

I recieved my product 2days after I ordered, it was very quick, and nice packaging as well, I would defenately shop again!

25 June 2012
Unprompted review
Rated 5 out of 5 stars

Great, one of the best retail stores i've used.

Reasonable prices, quality service and variety of brands that's why this store is one of my favorite. If you have some questions or hesitations, staff will always help you. So I would recommend this store for everyone, especially during sales.

25 June 2012
Unprompted review
Rated 1 out of 5 stars

Wrong shoes shipped. Slow shipping.

First, after receiving your email on 11.6.2012 about the shipment of my two pairs of shoes procured, I have only received one pair so far (today is 20.6.2012). After checking the tracking no. of the other pair, it is indicated from the Royal Mail website that the shoes have been sent to Beijing instead of Hong Kong. This is unbelievable as both pairs were procured under the same order by using PayPal.

Second, after unpacking the pair of shoes received, I discovered that you have wrongly put two left foot shoes, one of UK size 7 and other one of UK size 8 in the box (I bought UK 7). This is totally unacceptable.

This is really a bad experience. I will seriously consider future shopping from Goodstead.

20 June 2012
Unprompted review
Goodstead Limited logo

Reply from Goodstead Limited

Dear Mr Lam,

Thank you for your comments.

With regards to the wrong pair being posted to you, I can only apologise. A member of our team has been in contact with you to arrange posting out the correct pair right away. We will also offer you a further discount on any other order you place should you chose to try our services again. This is a very uncommon error on our part.

You also mention about the second pair of shoes being posted to Beijing, this is not the case. I can only presume there was an issue with the Royal Mail sorting office which has now been corrected after the time you checked as the shoes are now showing correctly as being in Hong Kong. We posted to the same address as requested but Royal Mail appear have made a mistake, this was out with our control but apologies all the same.


Kind regards,

Graham - Goodstead

Rated 5 out of 5 stars

Brilliant

My order was delivered from the UK to Australia extremely quickly. The product was genuine and extremely well priced with all the relevant packaging. Thank you very much

18 June 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant online store with great products and excellent customer service.

I'm a big fan of pointer footwear and struggle to find suppliers of women's pairs. Goodstead has a great selection and I will definitely return to the website should I be looking for more clothing or shoes.

My only quibble is I paid extra for next day delivery but the shoes arrived two days after ordering. No big deal, I have previously bought Pointer footwear from Germany which takes a week.

I will recommend the store to friends and next time I'm in Edinburg I'll pop by.

29 May 2012
Unprompted review
Rated 5 out of 5 stars

Great jacket, great service

I knew I wanted this jacket when my friend bought one, but I needed it in a different colour (she's a readhead and I'm a brunette). I nearly gave up and then I found it on the Goodstead site, and in my size! Really pleased and will shop here again.

25 May 2012
Unprompted review
Rated 5 out of 5 stars

Reliable and well-priced store

Goodstead - I have only used the online store not the Edinburgh shop - are efficient, and have a large, well-priced stock, good range of sizes and a more or less permanent sale. They are usually a few pounds cheaper than other designer online outlets and they deliver quickly, and for free or very cheaply.

21 May 2012
Unprompted review
Rated 5 out of 5 stars

Great!

I always have every confidence when ordering from Goodstead - great and speedy service!

21 May 2012
Unprompted review

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