Goodwin Smith Reviews 

4,958
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied


Company details

  1. Boot Shop
  2. Fashion designer
  3. Men's clothes shop
  4. Shoe shop
  5. Formal menswear shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shoes at a great price

Looking for something different between a trainer and a smart shoe and discovered Goodwin Smith.
Surprisingly they are manufactured not too far away in Lancashire. The quality is exceptional and price very reasonable. I will definitely use this company again.

21 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Looks like a proper

Looks like a proper, good old fashioned shoe maker. This is apparent from the packaging material-very professional and done by hand. So much better than production line shoes and excellent quality

28 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Good boots

Good boots. Fitted well.

25 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Great quality for good price

Ordered and was kept up date for the delivery. Delivered as advised. Slippers look like lovely quality. As they have been bought for a birthday I won't know if they fit until I give them to my daughter in couple weeks.

20 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Fantastic shoes

Fantastic shoes, great quality and good price. All good.

18 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Great shoes

Great shoes, great price in the sales!

13 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Delighted!

I couldn't believe the price of these slippers, and was slightly worried the quality would also be low. But no! They're great - well-made and very comfortable. Delighted!

12 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 4 out of 5 stars

First pair arrived

First pair arrived, broken. Enailed cust srv but 5-day lead time so had to order another pair then do refund for original item. I requested refund kn postage which Goodwin Smith actioned. If original order had been in new condi, would matk 5 stars

12 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

I’ve bought 2 pairs of shoes from…

I’ve bought 2 pairs of shoes from Goodwin Smith & they’ve both been excellent quality & very reasonable priced, also quick delivery.

25 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Great looking shoes at extremely…

Great looking shoes at extremely reasonable prices. Fantastic delivery Service. Looking forward to purchasing my next pair

14 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Quality is guaranteed with Goodwin…

Quality is guaranteed with Goodwin Smith 👍 & prices are competitive. Footwear is one area where you get what you pay for 👍

25 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

I always shop with Goodwin smith

I always shop with Goodwin smith for my boots as the quality and look is amazing

25 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Quality products for every price range…

Quality products for every price range . What i love about goodwin smith is that they have products to appeal to every price point. All the products are of good quality… Their delivery is quick and there is good customer service

24 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Gorgeous comfy slippers

Gorgeous comfy slippers. I ordered a size up because I have wide feet. They were way too big (Size 6) so I returned them on the returns label. Size 5 were perfect, with plenty of give to mould to the foot. Love the colour, saves on heating too. Really happy 😊 with the returns service which didn't charge extra.

24 February 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

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