It's nice to find a store that welcomes dogs. The staff were very friendly. Sally, in particular, was a great help. She checked various prices and discounts available through Blue Light etc. Sally was... See more
Company replied
Location
Switch locationWillowburn Retail Park, Taylor Drive, NE66 2JH Alnwick, England, GB
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Product was as described, reasonable quality and a great price.We however did not receive an email stating that our order was ready for collection. We went to the store at Alnwick and the staff found... See more
Company replied
Well what can I say walked in the store with an hour to go and the way I was greeted was like I was the first customer of the morning. The manager and staff were so welcoming and helpful, fully recomm... See more
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Sally served is today and was extremely helpful helping me find walking shoes. She was very patient as we tried lots of fifferent brands ans sizes. Excellent service all round.
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #64 of 122 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Alnwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Willowburn Retail Park, Taylor Drive, NE66 2JH, Alnwick, England, United Kingdom
4.7
Excellent
656 reviews
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Friendly and helpful staff
4 August 2025
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Faulty walking shoes
I came in with faulty walking shoes. Russell dealt with the issue with great professionalism and understanding. First class customer service.
4 August 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great staff at Gateshead TVTE
Great staff at Gateshead TVTE, I go in quite regular with my granddaughter, she loves tents. The staff go out of their way to help and are pleasant. Credit to the company.
1 August 2025
Reply from GO Outdoors - Alnwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Second to none staff
I recently visited the Go outdoors store in Alnwick to purchase some Leki trekking poles. Both the lady serving at the checkout and lady supervisor who was called to process a price match were an absolute delight to deal with. Both were so cheery, polite and helpful and it was a pleasure to deal with them.
24 July 2025
Reply from GO Outdoors - Alnwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
great store
staff helpful items were easy to find enjoyed having a good look around
31 July 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff helpful and good range of goods…
Staff helpful and good range of goods at a decent price for members. I would have said 5 * except for the fact that I took my newly purchased raincoat on holiday and it somehow got lost without me having worn it at all so can’t vouch for its’ success as a waterproof😔
29 July 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Alnwick
Great store, limited stock as you would expect in comparison to the larger stores for what we were looking for.
25 July 2025
Reply from GO Outdoors - Alnwick
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Charlie did a great job getting our…
Charlie did a great job getting our family of three into new rainproof jackets, just in time for a bad weather day. Lovely smile, plenty of knowledge and patience, made the process painless. Thanks !!
19 July 2025
Unprompted review
Reply from GO Outdoors - Alnwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
All round outstanding shopping experience
The service I got from the guy who helped us was spot on. His knowledge was admirable and the explanation very easy to grasp. Very happy
16 July 2025
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Replacement 'pup' tent
We came in looking for a replacement 'pup' tent as our current one had failed
Whilst there was a reasonable choice, I was disappointed that none were on show erected, as has previously been my experience with Go Outdoors
I appreciate that tent displays are hugely costly in terms of space used, I think it is the only way for customers without a super-human spatial awareness to make an informed choice
11 July 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great shop to go to
Shop was very clean and tidy, staff were friendly in their greetings, and Debra who served me was very nice to talk to, and informed me deals I was able to get on my purchases.
12 July 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great shop
Great shop, very helpful staff. I can't remember the young man's name but he gave me expert advice on the gas cylinder the converter I needed to make my camping BBQ set up work.
Another assistant gave good advice on the shoes I was choosing as well.
28 June 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The store had exactly what I wanted and…
The store had exactly what I wanted and I was dealt with professionally
3 July 2025
Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff were very pleasant and helpful on…
Staff were very pleasant and helpful on ground floor. Great range of products. Lift to upper floor a godsend for disabled people.
Would have been 5 star if not for some isles having products making it too narrow, lots of products too high to reach and no staff upstairs. Also long wait at checkout as only one til open.
2 July 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We were helped with our chose of…
We were helped with our chose of outdoor jackets and walking trousers. Debz and Marie were exception with the great advice and gave us better understanding of the best items for our needs. We were searching for quite a few items of trousers with their help narrowed down to a couple.
The whole lay out of the store was just right and easy to navigate. Finally the ease of the sale was helped with also Seb and Russell, where we had forgotten some extra items which they picked exactly these for us, saving time.
28 June 2025
Unprompted review
Reply from GO Outdoors - Alnwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I was amazed to find out the shelf edge price was only available with Membership …
I was amazed to find out that the shelf edge price was the discounted price associated with membership. It wasn’t even competitive with the microfibre cloth costing over £2 whereas you could get a pack of three in Sainsbury’s for quite a bit less. Discounted pricing of the other items was not competitive either, so I left buying the items I needed that day, but feel it unlikely that I will choose to shop with Go Outdoors in the future. What a missed opportunity for your business, a fantastic margin on a handful of goods rather than a loyal repeat customer.
25 June 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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