GO Outdoors - Banbury Reviews 808

TrustScore 5 out of 5

4.9

Unit 1 Gateway, Banbury, OX16 3ER Banbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ample parking, easy to get to from motorway, great prices, very friendly & helpful staff especially Shaun up on the upper floor, who helped me this morning to choose my backpack for EBC trek, explaine... See more

Company replied

Rated 5 out of 5 stars

We popped in to Go Outdoors, Banbury looking for a couple different items of clothing & accessories before going away on a trip. Emma asked if we needed any help; she was amazing, talking us throu... See more

Company replied

Rated 4 out of 5 stars

Kado was very helpful & attentive, much appreciated, rare to get good service these days. However, as far as the company blackmailing you into paying £5.00 for one year’s membership in order to pay th... See more

Company replied

Rated 5 out of 5 stars

Went into the store to buy a rucksack with my friend, and a member of staff called Shaun was super helpful. He helped us with the range of smaller daytrip rucksacks, showed us some of the sale stock a... See more

Company replied


Company details

  1. #52 of 84 best companies in Camping Shop
  2. #43 of 127 best companies in Activewear shop
  3. #46 of 105 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #5 of 7 best companies in Horse-Riding Service
  6. #19 of 41 best companies in Running Shop

About GO Outdoors - Banbury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 1 Gateway, Banbury, OX16 3ER, Banbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

808 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Sammy was great

Sammy was friendly, considerate and helpful

17 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff everything you need in…

Friendly staff everything you need in one store

10 March 2026
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shaun was a great help while I was…

Shaun was a great help while I was looking for a backpack. He is very knowledgeable and offered some great advice for backpacking. Thank you Shaun!

22 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shaun

Ample parking, easy to get to from motorway, great prices, very friendly & helpful staff especially Shaun up on the upper floor, who helped me this morning to choose my backpack for EBC trek, explained all the models & their capabilities when I listed out my requirements he showed me the best one, also as I never owned one my self he helped me to adjust to my body shape and of I come back pack on my back. Can’t wait to go back end of next month to buy some more gear, keep up the great work you all. Well done.

22 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Olivia

Excellent customer service from Olivia, she was so patient and helpful as we wanted to compare different walking boots. She showed us a hack of tying the boot laces so they make the boots more supportive and comfortable. 10/10 visit!

21 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Shaun

Went into the store to buy a rucksack with my friend, and a member of staff called Shaun was super helpful. He helped us with the range of smaller daytrip rucksacks, showed us some of the sale stock and was just really proactively helpful and nice 👍

21 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Talk to Shaun for all things rucksacks!

Popped in to find a good sized rucksack for a trip to Asia. Shaun was incredibly helpful and exuberant; even going out of his way to fit the rucksack to my size. Very pleasant experience and thank you Shaun!

21 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went there for my DofE walking shoes…

I went there for my DofE walking shoes, and the person the helped me called Shaun was realy nice and taught me how to tie the laces properly.

21 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience, thanks Emma

We popped in to Go Outdoors, Banbury looking for a couple different items of clothing & accessories before going away on a trip. Emma asked if we needed any help; she was amazing, talking us through all the options we had, brands, the different technology / fabric of brands which would suit us best, with various prices ranges & options.
She was nothing but helpful and patient, with nothing being too much of an ask.
Great experience in store.
The store also now group brands together which makes shopping much easier!

21 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were brilliant

The staff were brilliant, especially shaun, I had no clue what I needed but Shaun demonstrated the various options. Very helpful

18 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always receive tip top service here

Always receive tip top service here. Staff are not only knowledgeable but so very, very helpful. My first (and only)port of call for my hiking gear.

17 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly on arrival

Very friendly on arrival, very helpful when I was looking for certain trousers, got me different sizes too…. Her name was Emma. Great experience.

17 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff.

I was helped, in a very polite and unhurried way, to select some things i needed. Emma was very knowledgeable about outdoor activities so could talk from experience, and Sammy was patient getting things for me to try. I was very pleased with the items I bought and glad that the staff were polite and accommodating.

17 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Answered questions with confident professionalism. . .

We were served by Olivia whilst looking for DofE kit, she’s about to complete her gold & answered all our questions with confident professionalism, a real asset to your team.

15 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Olivia helped me find some new trail…

Olivia helped me find some new trail running shoes today. She gave lots of advice and was super patient while I tried multiple options until I finally settled on the right pair. Would definitely go back.

15 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and friendly service by…

Very helpful and friendly service by kadie, thankyou for your help.

13 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Silas - amazing!

We had a fantastic experience buying DofE equipment. With very great thanks to Silas who was knowledgeable about the products and had some great tips and tricks that he could share from his own DofE experience.

10 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the Go Outdoors Banbury branch

Visited the Go Outdoors Banbury branch. We were greeted with a really friendly welcome. Emma assisted us with our purchase and had extensive knowledge of the branded clothing and benefits. Excellent service and will definitely visit again.

7 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful

Rebecca and Shaun were wonderfully helpful to select my first set of hiking shoes!

7 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star service!!

Shaun was fantastic help with showing me the right walking shoes to buy and and giving me the right and necessary information. Would definitely recommend

7 March 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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