Puck was super helpful when we were looking for a new pair of walking boots for our 13 year old son. His knowledge about how to achieve a correctly fitting boot was hugely valuable. He was very thorou... See more
Company replied
Location
Switch locationSt David's Retail Park, Caernarfon Road, LL57 4TJ Bangor, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loads of choice including some good quality more expensive items. Served by Mandy and various others when looking for stuff and everyone was helpful and knowledgeable. Will definitely shop there again... See more
Company replied
Took longer than expected to arrive for store pick up. One order for two items, but two separate packages. Store attendant only handed me one. Luckily I found out before traveling the 30mins back home... See more
Company replied
This store has a vast array of items which allows you to make an informed choice and compare directly. We visited the store as we still like to touch and feel the quality as well as try the items on r... See more
Company replied
Company details
About GO Outdoors - Bangor
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
St David's Retail Park, Caernarfon Road, LL57 4TJ, Bangor, Wales, United Kingdom
- 01248 660937
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Puck was super helpful when we were…
Puck was super helpful when we were looking for a new pair of walking boots for our 13 year old son. His knowledge about how to achieve a correctly fitting boot was hugely valuable. He was very thorough, caring and patient when we kept asking questions! We have learnt so much today from him that he has influenced our future approach to footwear and in particular the importance of skeletal allingment! We are grateful for meeting him. Thank you.
24 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Loads of choice including some good quality more expensive items. Served by Mandy and various others when looking for stuff and everyone was helpful and knowledgeable. Will definitely shop there again. Also loads of parking right outside.
21 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Took longer than expected to arrive for…
Took longer than expected to arrive for store pick up. One order for two items, but two separate packages. Store attendant only handed me one. Luckily I found out before traveling the 30mins back home, as I wld have had a return journey to pick up the 2nd package
12 October 2026
Reply from GO Outdoors - Bangor
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
This store has a vast array of items…
This store has a vast array of items which allows you to make an informed choice and compare directly. We visited the store as we still like to touch and feel the quality as well as try the items on rather than order online. The customer service was amazing and provided us with excellent advice which resulted in us buying two superb dry coats.
16 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Good customer service
Good customer service. On returning a party pair of waterproof trousers that were unable to keep the water out in Wales this summer, the friendly person on the checkout listened, questioned politely and I subsequently replaced following her advice. Much appreciated.
15 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Staff where great helped me out…
Staff where great helped me out straight away when my air tent blader burst getting me one off the shelf .....thank you.....
5 October 2026
Reply from GO Outdoors - Bangor
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bangor
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited the Bangor Go Outdoors store…
I visited the Bangor Go Outdoors store today to exchange an item. My issue was dealt with by both James (store manager) and Puck. I was massively impressed by their customer skills, friendliness and all round competence. Great advice given and issue resolved with no problems. Go Outdoors is now my 'go to' outdoor store!
10 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Quick delivery and courteous and…
Quick delivery and courteous and helpful staff in store
27 September 2026
Reply from GO Outdoors - Bangor
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Jo was an absolute star
Jo was an absolute star, very helpful and knowledgeable
9 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful Staff (Bangor branch) North Wales
All staff were very helpful in giving me advice on what equipment to get for my upcoming treck. Mandy was very helpful at checkout and made sure I used my Go Outdoors Discount card 👍🏻🙃
7 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fabulous customer Service from Mandy
Fabulous customer Service from Mandy. Thank you for all the help 🙂
7 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
the best service went in looking for…
the best service went in looking for hiking boots was told what grade to get for different terrain getting grade 3b boots for the more intense side of mountaineering . had a look at cramp ons aswell being told everything I needed to hear aswell as other hiking equipment . this service was provided by puck absolutely amazing.
3 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I am impressed by the variety of…
I am impressed by the variety of products available; I found good quality at a low price, and the service provided by the staff was clear.
1 October 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great service friendly staff
17 September 2026
Reply from GO Outdoors - Bangor
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Nabeil was great and found the items…
Nabeil was great and found the items that went missing!
18 May 2026
Reply from GO Outdoors - Bangor
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Knowledgeable, helpful and Friendly
Staff were unbelievablly helpful and knowledgeable. Directed me straight to the 3 in one coats I was looking for and gave some really good advice.
19 September 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Joanna (Jo) was a godsend last weekend…
Joanna (Jo) was a godsend last weekend when I was on a camping trip in Anglesey. Found what I needed in the store and held it until I arrived. Always have a good experience at Go Outdoors, however Jo was fab and a credit to the store and company.
11 September 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. All equipment easily accessible. All prices spot on. Definitely recommend
7 September 2026
Reply from GO Outdoors - Bangor
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
friendly helpful staff that knew the…
friendly helpful staff that knew the product ad gave good advice
28 August 2026
Reply from GO Outdoors - Bangor
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.