GO Outdoors - Bedford Reviews 

The young girl on the till was extremely polite and friendly

Very helpful staff. My son was buying a new fishing rod and reel. He is a beginner so he had lots of questions. Merv served us and he was very patient and very knowledgeable. My son was very happy with his new purchase and loved all the helpful advise he gave him. Thank you

I had many questions at the store..all answered politely, promptly.
I had a late delivery by a courier, so I had to quickly buy the same items in store..when the original order was finally delivered, I returned them to a store, and the refund was done quickly..even getting my money back the same day

Very good service and amazing product.
I love go outdoor becouse of sports stuff And activities for youngster.

Got what I wanted and good service at till

Superb visit to Go Outdoors, Bedford on Tuesday. Danielle is a great asset to the store. She is competent, offers great advice and gives exemplary service.

We managed to source everything we wanted before I spotted an ideal birthday present for my stepdaughter. It was a lovely T-shirt however there was only one in the size she is on the rail and unfortunately had a small stain on the collar. Danielle quickly reacted firstly checking warehouse stock which showed none then attempting to remove the stain herself. She had also called her manager who kindly reduced the T-shirt optimistic I would be able to remove the stain once at home.

Danielle is exactly the kind of staff member that ALL stores should have.

Her willingness to quickly resolve a problem and help a customer at all costs rather than saying ‘there’s nothing we can do’ was above and beyond and made the whole experience very pleasant.
Go Outdoors certainly need to keep her!

Had a good experience and found the customer service very good.
Was helped by a friendly staff member called Brittany who helped me pick out the perfect pair of boots for a hiking trip.

Store is much better than last visit,was better laid out and a lot tidier and well presented, a little issue with membership but was sorted very well by girl on check out.

lovely lady Faith, over and above!!!! didn't know so made an inquiry just for us with a great smile.

So paid for items on click & collect. Arrived at the store only to be told “sorry can’t find the items” this is my 2nd order In a row this has happened. I asked why this was as 3 were showing instock. I didn’t have much faith as he said he had asked someone else who knew what the item was! I asked if I could look which he agreed to and in the corner found 5 bundles of items shrink wrapped up. I went back and said I had found these and was told they had opened those to look in. I advised they couldn’t have as they were still sealed. Reluctantly he went back with me and opened the sealed pack to find the first of 2 items. Opened next pack and found my second item!

Very disappointed in the service

Doing click and collect is supposed to make things easier but it doesn’t. On my previous order I had to wait 5 days for a refund.

Visit the store to get a replacement for a damaged online order. And really glad I did as Merv was fantastic support not only replacing the damaged item
With ease but also help me we buy further equipment I had need but was sure which item to order online. Really can thank him enough Excellent customer service will certainly return again soon.

Great self inflating camping mattress but not suitable for my needs. Return and refund process was very easy.

Visited the Bedford store looking for a camping mattress and Danielle could not have been more helpful. Showed us all options, let us try them out, talked us through prices. Exceptional service

Was show around by Alana today when I visited Go-Outdoors. Alana was very helpful making us choose the right tent. Very friendly

The staff who served me were very helpful and polite. They didn’t have what I wanted, but were willing to help me with ordering online.

First class service from your staff at Bedford today.
Looking for a small camping chair, it was only on display within a tent.Christian a very helpful young man, said that was no problem he would get it packed up and take to the till area. Ethan who was on the till was also a wonderful asset to your company. Young lads today often get a bad press,but these two lads were exceptionally. 10/10 all round.

Just really good customer service from the young person on the checkout. She had trouble finding my membership but handled it like a champ 😊

Excellent Price in their Sale. Click n Collect Worker was Friendly and Efficient.