GO Outdoors - Belfast Reviews 

3,404
TrustScore 5 out of 5

4.9

Units 1&2 Valley Retail Park, BT36 7LP Belfast, GB


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Rated 5 out of 5 stars

The store is extremely good value for money. The staff particularly Sarah-Louise are absolutely fantastic, very helpful, very knowledgeable and give the impression that they were happy to help. Really... See more

Company replied

Rated 1 out of 5 stars

Unfortunately customer service is severely lacking in the Abbey centre store. Lots of staff wandering around the store but wasn’t approached once to ask if we needed anything. Also stood waiting at th... See more

Rated 5 out of 5 stars

Went in to buy sleeping bags for a homeless charity in Belfast, being a member the sleeping bags were £10 instead of £20. I bought 2 boxes, 8 bags in each box. Unknown to the girl at the checkout th... See more

Company replied

Rated 5 out of 5 stars

Bradley gave me great advice on tent choice ( OEX Hyena 2) when replacing my decayed item. Was out off stock, but he had me one next day, also got an OEX chair as I'm looking a bit of comfort these da... See more

Company replied


Company details

  1. #60 of 78 best companies in Camping Shop
  2. #62 of 122 best companies in Activewear shop
  3. #71 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #24 of 39 best companies in Running Shop

About GO Outdoors - Belfast

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom

  • 02896 931369

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,404)

33,983 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful, friendly service

I had a few questions about OEX, Rab and Peter Storm jackets and Dagmara was brilliant. Dealt with my many queries and explained how to care for a Gore Tex jacket as well. Then it was layers time and again Dagmara came to the rescue. All in all a successful shop and a fantastic assistant in Dagmara. Prosze!

11 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely place

Lovely staff and great parking would recommend.
I was served by Carly, lovely service.

10 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The store is extremely good value for…

The store is extremely good value for money. The staff particularly Sarah-Louise are absolutely fantastic, very helpful, very knowledgeable and give the impression that they were happy to help. Really good place to shop for all your outdoors needs. The staff are exceptional in their customer service.

11 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service. Staff are really helpful and courteous.
Amazing selection the Outdoor needs on display and we'll priced.

27 July 2026
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Young man named Joshua pointed me in…

Young man named Joshua pointed me in the direction of the camping equipment and recommended me a tent, then a lovely lady named Imogen helped me with my further enquiries on which tent to purchase. Lovely staff

10 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Imogen helped me get tent very useful

Imogen helped me get tent very useful

10 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help and advice from Carly in…

Great help and advice from Carly in Gooutdoors newtownabbey as always.

10 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Going over and above

Went in to buy sleeping bags for a homeless charity in Belfast, being a member the sleeping bags were £10 instead of £20. I bought 2 boxes, 8 bags in each box. Unknown to the girl at the checkout these sleeping bags were for charity but she was very helpful and said they could get a better deal, so between her and 2 other staff we managed to get a very good deal. Thank you to Clare, Maia and Charlene for going over and above.

8 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Staff need training

Unfortunately customer service is severely lacking in the Abbey centre store. Lots of staff wandering around the store but wasn’t approached once to ask if we needed anything. Also stood waiting at the tills while 4 members of staff stood chatting and laughing with one another to the side of the counter. Watched a lady in front of us give up and leave and don’t blame her. When someone eventually opened up another till there was no apology and it was like we had inconvenienced her by trying to spend money in the store. A really uncomfortable experience and disappointed as the place is expensive and we were spending a lot of money… doubt we will be back.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Bradley gave me great advice on tent…

Bradley gave me great advice on tent choice ( OEX Hyena 2) when replacing my decayed item. Was out off stock, but he had me one next day, also got an OEX chair as I'm looking a bit of comfort these days.

6 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sarah louise was very helpful she made…

Sarah louise was very helpful she made sure i got my membership discount when i couldnt remember my membership number. Thank you

7 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shout out to Sarah-Louise

Been in a good few times this summer and all the staff have been really helpful when I approach them- shout out to Sarah-Louise who is the reason for the 5 stars, she give over and above, listens and friendly in a professional way.

5 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service and recommendation by…

Great service and recommendation by Sarah Louise for the membership. Saved a good bit.

5 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just left Go outdoor in Belfast had…

Just left Go outdoor in Belfast had brilliant experience with their staff particularly Ben in boot department. I will return soon

3 August 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help.from the staff

What made my experience great was the help that I got from the staff member called Mark. He was able to advise me about the camping equipment that suited my needs and quickly realised that I had a disability and helped me get all my camping equipment gathered up and even packed it into my car for me, as I could not lift the heavy 8 man tent and some others items. I am extremely grateful for the help as it was a little embarrassing for me as I could not manage doing this all alone I have been back since and Mark has been quick to help myself and other customers. I even offered him a tip for his kindness, but he would not take it out of respect for the situation I was in.

22 July 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

100% customer service

I have never had a bad visit to this store all staff are approachable and helpful, One staff member Sam stands out as he goes out of his way to make your visit as easy and stressless as possible, he advises you of whats the best for what your looking to do.

31 July 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Expert service

This is our second time in two weeks visiting the Belfast store.
On both occasions we received excellent customer service from Sam. His expertise in the camping field was outstanding. Would def recommend this store. We will be back 🤗

31 July 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

100% service…

We were served by Bradley who was so knowledable about goretex boots.He was very patient with us and very happy with service.Thanks again .Happy with puchase.

29 July 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

Sarah Louise was very helpful.

29 July 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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