The staff that served me, the chap on the boot/shoe section (Sorry, don't know his name but it was Sunday March 22nd at about 14.20) and Cheryl on the till, both offered excellent customer service.... See more
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See what reviewers are saying
A great shop for outdoor supply , clothing and gadgets. Even if you don’t need anything worth visiting , you probably won’t leave empty handed. Special Thank you to Cheryl for your friendly servi... See more
Company replied
Straight away the young man answered my question about joining the membership scheme. Loads of lovely clothes and good names. Best of all was meeting Cheryl what a beautiful lady. So helpful and w... See more
Company replied
Cheryl on checkouts was wonderful and so helpful in ensuring we had everything we needed and recommending products to us. Floor staff not as helpful but Cheryl definitely made up for it. The dog bisc... See more
Company replied
Company details
- #56 of 79 best companies in Camping Shop
- #57 of 127 best companies in Activewear shop
- #56 of 93 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #6 of 7 best companies in Horse-Riding Service
- #23 of 41 best companies in Running Shop
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
3k reviews
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Served by the lovely Cheryl today
Served by the lovely Cheryl today, kind and cheerful. Brilliant customer service
29 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Good store with lots of choice.
Good store with lots of choice.
Always good to pop into the Berwick store. Staff are friendly and helpful.
Cheryl at the check out is always cheerful and friendly with a packet of dog treats at the ready!
26 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Go outdoors in Berwick is nice with…
Go outdoors in Berwick is nice with lovely staff. Thank you Cheryl for your help.
27 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
A great shop for outdoor supply
A great shop for outdoor supply , clothing and gadgets.
Even if you don’t need anything worth visiting , you probably won’t leave empty handed.
Special Thank you to Cheryl for your friendly service and travel tips🌟
Kind regards Juliette &Arno🇳🇱
27 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service
Cheryl served us and she was so helpful with the life jacket I was buying ! She gave me good advice about the fit! She also told me about the blue light card discount scheme which I was very grateful for! Excellent service all round and a friendly smile and chat at the till which made the whole shopping trip more pleasurable !
26 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Beautiful staff
Straight away the young man answered my question about joining the membership scheme. Loads of lovely clothes and good names. Best of all was meeting Cheryl what a beautiful lady. So helpful and went through all discounts and as I am an NHS employee she highlighted I was eligible for a discount.
Cheryl also told us about some local places to visit.
Lovely visit to Go Outdoors.
Gail Munro
26 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Served by Cheryl who could not have…
Served by Cheryl who could not have been more helpful. Cheerful, friendly and knowledgeable. We even got a great discount too. Thank you.
23 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ideal Experience
Friendly, helpful and knowledgeable staff, great prices, a good variety of items to choose from in the shop, and convenient location and opening hours.
25 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lovely staff & good customer service
Lovely staff & good customer service! Bought my daughter who’s potty training a carry potty but it was marked the wrong price so 2 lovley ladies sorted it out & knocked some money off for us for the hassle. Served by Cheryl couldn’t thank her enough☺️
24 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We were served today by Cheryl
We were served today by Cheryl. She is a lovely lady, very friendly. She sorted our discounts out and saved us a lot of money. She was lovely with our little dog and gave her treats.
Another helpful man showed us to the recliners we wanted and lifted them to the till for us.
A great experience.
24 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Super staff
Served by Cheryl, the friendliest lady, felt like she was interested in us as a family gave advice and offered helpful suggestions on making the most out of our shopping and further experience while in the area.
Also asked for help while we were looking in the isles and again another polite staff member pointed out what we needed.
23 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Ken and Gwen in Berwick!
Myself and my boyfriend can’t thank Gwen and Ken at Go Outdoors Berwick for saving our holiday! We had a faulty product and with no fuss, the issue was promptly solved. They were both extremely kind, professional and calm throughout the whole process! They are amazing:)!
23 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Wonderful customer service
I needed binoculars and a member of staff called Cheryl was incredibly helpful. She took me over, recommended the best ones for what I required and helped me with my membership. She was the loveliest and most helpful sales assistant I have ever had the pleasure to meet so thank you!
22 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
We were served by Cheryl who was very…
We were served by Cheryl who was very helpful and friendly
20 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I phoned local store after not…
I phoned local store after not receiving follow up email for collection. They helped to confirm my purchase and apologised.
13 July 2026
Reply from GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Cheryl was helpful when buying our first air tent.
Cheryl helped us in store last Saturday, she helped us with the membership and buying an air tent. She was very polite and answered all the questions we had about the tent for us. I would recommend this shop as it is well stocked and friendly staff. They also have a good range of display tents to help you choose the correct one.
18 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Lovely friendly staff
Lovely friendly staff, Cheryl served us and couldn’t have been more helpful.. gave the pooches treats and made us feel valued as customers, great store with plenty of products to choose from.. thanks again 🙂
20 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Cheryl on the checkout was very nice…
Cheryl on the checkout was very nice and helpful. I got what I was looking for.
17 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Phone holder for car
I was looking for a specific item that was not on the shelf.
Cheryl and her colleague went above and beyond.
Locating the item in the depths of the store room.
Thank you both.
Great service
17 July 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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