Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more
Company replied
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See what reviewers are saying
We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
Very good customer service. Got what i wanted Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex. Decided on salomon speedcross peak GTX. Will go back... See more
Company replied
I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Went to the store for some fishing gear…
Went to the store for some fishing gear having not really coarse fished for many years and a bit flummoxed in the now vast arrays of new equipment and baits and techniques. Paul S in the fishing department was very helpful and full of advice. Very knowledgeable. Thank you
4 May 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great shopping experience staff very…
Great shopping experience staff very helpful Blackburn store
19 April 2026
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Blackburn
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff.
Great to see both young and old. Enthusiasm and experience a good mix.
17 April 2026
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great shopping
Excellent selection of camping and clothing equipment great service and good value for money when you have membership card only downside we have to travel 10 miles to our nearest one
2 April 2026
Reply from GO Outdoors - Blackburn
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Always great to look around at Go,great…
Always great to look around at Go,great choice and reasonable prices,great staff 😄
29 March 2026
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I visited the store 3 days in a row…
I visited the store 3 days in a row trying to decide which camping tent and equipment would be right for us. And a really knowledgeable, friendly and helpful guy called janes was amazing everyday I went in he was there for advice , knowledge and assistance. Thankyou very much james (blackburn store)
24 March 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Blackburn
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Kept upto date with order and delivery…
Kept upto date with order and delivery and table great for what I need it for.
Thank you
14 February 2026
Reply from GO Outdoors - Blackburn
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I went to the Blackburn store today to…
I went to the Blackburn store today to buy some new walking boots. Louise looked after me so well. Helped me with everything about the boots etc. Her knowledge was brilliant. Really appreciate her help and love my new boots. Thank you Louise.
18 February 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Thanks Dean.
Visited the Blackburn store today to buy some walking shoes, we were served by Dean. He was so helpful despite the fact that I tried on so many different shoes. He was extremely knowledgeable, thanks very much Dean. 👍👍👍
2 February 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
At last someone who knows what they're…
At last someone who knows what they're talking about on footwear section Louise was absolutely amazing helping me
29 January 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Bought a top from store it had to be…
Bought a top from store it had to be delivered but it didn't come contact Blackburn was told to contact customer service I explained I bought it from them still no help ... Got given the wrong contact number won't be shopping there again
15 January 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Louise went above and beyond to assist…
Louise went above and beyond to assist and advise on the purchase of my walking boots today, very pleased with the service
14 January 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Louise in the show section was…
Louise in the show section was fantastic so helpful and knowledgeable I would recommend immensely thank you
14 January 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thank you Sue at Blackburn for helping…
Thank you Sue at Blackburn for helping me at the store today. Amazing customer service and found exactly what I needed, will definitely be back.
15 December 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
The staff were so helpful
The staff were so helpful. One member in particular. "Father Christmas junior"
13 December 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Blackburn Shop
Bought a jacket. Very helpful and knowledgeable staff, makes shopping here so easy. Great value for money.
28 November 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Friendly, efficient service from 2 assistants in store
Spoke to an assistant in store about checking for a size of an item that wasn’t on the rails. Checked for us and not in store, but she told us about ordering at the till with free delivery to home.
At the till the cashier (7/0) was very efficient in placing the order for us & processing the store bought items.
Great customer service from both store assistants!
23 November 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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