GO Outdoors - Blackburn Reviews 

3,222
TrustScore 5 out of 5

4.9

Throstle Street, Bank Top, BB2 1TQ Blackburn, GB


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Rated 5 out of 5 stars

Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more

Company replied

Rated 5 out of 5 stars

We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Got what i wanted Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex. Decided on salomon speedcross peak GTX. Will go back... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Blackburn

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom

  • 01254 927992

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,222)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought some new trainers on line

Bought some new trainers on line , from go outdoors, ordered them , they arrived within a few days , look good feel great on ,got a great discount on the trainers ,after visiting the store to upgrade my membership, would definitely recommend you give them a visit .

9 July 2026
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

I received my order but had to use…

I received my order but had to use click and collect service. I checked the rod instore to make sure it was OK. I got it home and found that it was the wrong one. I wanted a 10ft and got a 11ft so off I went to the store ( 2nd time) and they had a 10ft rod waiting for me. The bonus was that I got a £4.50 refund. That paid for the petrol, having to go twice. P.S. the staff were brilliant 👏.

9 July 2026
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really impressed with Go Camping

Really impressed with Go Camping. The team were welcoming and gave great advice. Shop was well stocked and the service was spot on.

16 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A good selection of ladies sandles and…

A good selection of ladies sandles and clothes. Lou in the shoe section very helpful.

16 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good job xxxxxxxx

16 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful staff. Reasonable price stock

13 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Once we actually found someone that…

Once we actually found someone that worked here the staff were very helpful. We were buying a roofbox and bars and we got all the help we needed to find the right bars for our car.

13 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really well stocked and pleasant staff

Really well stocked and nicely laid out. Staff were pleasant and helpful.
Got everything I wanted. Will shop here whenever I need anything for camping or outdoors

14 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Norman had good product knowledge and a…

Norman had good product knowledge and a desire to help that made buying quick and easy. it would be a 5* review were it not for an online order paid for in advance was not actually available in the store.

12 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

fishing starter set

Went in today to get a fishing starter set for our daughter and Paul was very helpful and knowledgeable giving advise on what is best and places we could take her.

12 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a really great experience at Go…

I had a really great experience at Go Outdoors thanks to the amazing service I received from Aliza. She was incredibly helpful, friendly, and patient throughout my visit. Will definitely go again, thank you.

11 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All the staff where very helpful

All the staff where very helpful. The Aliza on the checkout was bright, friendly and very helpful.

11 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service from Aliza today…

Great customer service from Aliza today at the Blackburn Go Outdoors, friendly and helpful.

11 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was helped by Norman today with my…

I was helped by Norman today with my Salomon boots. He was very knowledgeable and was very personable. Thanks Norman 👌

11 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went looking for a SPF 50 hat

I went looking for a SPF 50 hat, found a good selection and bought a very comfortable good quality hat. The service from Aliza was wonderful , I will definitely go again, thankyou

11 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Aaron

Fantastic experience at the Go Outdoors shop in Blackburn. Aaron helped me to reserve a wild bike and he talked me through the process professionally. His customer service was excellent! I was fully expecting to have to wait for a week for the bike to be ready but David the technician got the checks done very quickly and it was ready the next day. I would definitely use this shop again.

9 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Absolutely fantastic advice and help…

Absolutely fantastic advice and help today from staff.think his name was Aaron and he was very busy with several costumers.gave good feedback on a tent i needed and within no time the tent was packed up.so already now for Scotland

6 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in for new walking boots

Came in for new walking boots, Lou was fab! She helped me pick the perfect boots that fit my needs for my walks. Very knowledgeable and friendly.

6 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

I am writing to say thank you to your staff for the excellent service I received in your store today.

My husband and I came in to buy a tent, and the lady who helped us was absolutely lovely. She explained everything clearly and took the time to make sure we understood our options. She was friendly, patient, and a real credit to your team.

The young lady on the checkout was equally wonderful. Her customer service was outstanding, and she was so warm and welcoming.

Sometimes people come into a store having had a difficult day, and a simple act of kindness can make all the difference. The genuine friendliness and professionalism shown by these two members of staff really brightened my day, and I wanted to make sure they received the recognition they deserve.

Unfortunately, I didn’t get either of their names, but we were in the store at around 11:30 a.m. today, so I hope that helps you identify them and pass on my thanks.

Please let them know how much their kindness and excellent customer service were appreciated.

4 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tent purchase

I went to buy a tent, staff member Aaron was very helpful & happy to advise. Good service & prices

16 June 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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