To get the most out of Go Outdoors offers I bought the discount card. Which wasn't as clear or straight forward as it could of been instore. I followed the qr code displayed instore. But the card isn'... See more
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See what reviewers are saying
Find Go Outdoors sell good equipment, most at reasonable prices. Been using them for five or six years for camping gear and don't regret an instance. They're very helpful, with no difficulties when... See more
A big shout out to Sarah who is always welcoming and makes me feel a valued customer, GO Outdoors need to keep people like Sarah, she's everything a retail store needs. Regarding the store, I would... See more
Company replied
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
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Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Sarah in Carlisle is always smiling and…
Sarah in Carlisle is always smiling and happy. She’s brilliant at what she does behind the till. Helpful, knowledgeable and very welcoming….She’s definitely management material (if she isn’t already) and I’ll definitely be back loads because of her
4 August 2025
Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Expert assistance from Zen
We were served in Carlisle Express by Xen, a most courteous and well informed assistant as we searched for a waterproof men’s jacket. He listened to our request and our disappointment that previous jackets were NOT waterproof. He was so helpful and supportive, suggesting a Berghaus coat should meet our requirements. He also made us aware of their 10% reduction and suggested we return a previous Berghaus( not the one which leaked!) for a new zip. Thank you Zen.
26 July 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Went in on a whim
Went in on a whim, ended up leaving with some great bargains!
Sarah was lovely and very helpful.
29 July 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Go Outdoors; where else would you go! Good value for money
Good value for money; very amiable and helpful staff; always a no hassle and very satisfactory experience.
22 July 2025
Reply from GO Outdoors - Carlisle (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent Staff - Sarah
Recently grown fond of this shop and its brands. Staff are always very helpful and friendly. Most recently helped and advised by Sarah in Carlisle branch who was great and very friendly. Will certainly go back whenever I need something for our adventures.
17 July 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service - Xan knows his stock and couldn't have been more cheery nor more helpful. Great service
21 July 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Visited the Carlisle Express store on…
Visited the Carlisle Express store on June the 24th with a fault on my boots the Manager and the staff were incredibly helpful and friendly, I exchanged for a different brand of boot. Thank you to the staff
24 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Super staff, good prices
Helpful and friendly staff who as ever, foster excellent customer relations.
14 July 2025
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful service, great quality.
The lady that served me was very knowledgeable and helpful and I'm really pleased with my new walking shoes.
9 July 2025
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Faultless service at Carlisle Express
All round excellent service. Living half an hour away I asked if they could hold a pair of trousers for me, this was no problem. Very friendly and efficient service from Sarah when I got there - thank you. When I asked if they could match the trousers to an online price this was quickly verified and granted. Nice dressing room area to try things on. Very lucky to have a few Go Outdoors near me, first time I've been to the Carlisle Express store though, and it won't be the last.
7 July 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very helpful people who knew what they…
Very helpful people who knew what they were talking about
5 July 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff in this store went above …
The staff in this store went above n beyond to help me with my purchase so friendly n helpful id like to thank lesley n her team 4 ur brilliant service would def recommend any 1 to shop here 👍
26 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Brilliant service in the Carlisle store…
Brilliant service in the Carlisle store , Lesley and the rest off the staff were excellent. We ordered a tent online that was damaged didn’t get much help from phone support. Then Carlisle staff were fantastic and couldn’t be more helpful, will definitely be back . Rob
27 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Served by Luke
Served by Luke, polite and helpful as was the young lady on the till.
Never had an issue here.
25 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Kayleigh was a real star and went back…
Kayleigh was a real star and went back and forward until I got the perfect pair of trousers! Thank you!
20 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you very much Sarah for your help…
Thank you very much Sarah for your help about the shoes! Kiki also say thank you
17 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Xen and Luke served me today for a new…
Xen and Luke served me today for a new Rab hoodie, Xen was incredibly helpful with setting me up with the members car which helped make the cost of the Hoodie much cheaper than any available Hoodie of the same kind that I can find online. It’s really friendly approachable and engaging throughout the whole experience in the store.
thank you
8 June 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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