as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... See more
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See what reviewers are saying
Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... See more
Company replied
First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... See more
Company replied
The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at ex... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Chester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saltney Retail Park, River Lane, CH4 8RF, Chester, United Kingdom
- 01244 735744
4.7
Excellent
3k reviews
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Store customer service
Visited Chester store as we had a problem with our tent. The staff were all very friendly and very helpful. When we returned to pick up the replacement parts we spoke to Simon who gave us further advise about some tent products. He was very knowledgeable and knew exactly what we needed. Overall fantastic service.
17 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I don’t normally write reviews
I don’t normally write reviews. However the customer service and experience I had in shop yesterday was amazing.
George really went above and beyond, he’s truly an asset to this store and company!
16 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
A big thank you to Jake in the Saltley…
A big thank you to Jake in the Saltley branch. Very helpful and nothing was to much trouble for him
16 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amazing store & service!
Simon served me today and was absolutely incredible! As soon as I asked for help he was there to save the day!, honestly such a lovely store and would definitely recommend to anyone! x
15 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Always great store assisted today by lewis
Always great store assisted today by lewis who went out of his way to help and answer and questions we had, he was knowledgeable, and didn't rush, as we asked lots of questions, thanks mate 👍
13 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing store!
Absolutely love the store. It has a huge amount of choice to select from with absolutely anything you could need! The staff were all really helpful and Simon took care of us at the register and was very friendly. The membership is also a must as it helped save a lot of money on my last purchases.
11 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Dillon to the rescue
I needed to purchase a suitable 65 litre ruck sack for my son’s upcoming adventure. With so many to choose from, I sought assistance. To my rescue, came Dillon, a young and enthusiastic guy with experience in expeditions. Not only did he help with the ruck sack decision, he gave me loads of tips following his experience.
9 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Well I not happy with so much of the…not on the shelf
Well I not happy with so much of the shelf being empty the summer the stuff that I was there was alright but the stuff by mostly wanted wasn't I will have to ring up next time to find out what stuff they have it and watch stuff they haven't a nice run from home to Chester
6 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
It was our second visit for equestrian…
This was our second visit for equestrian equipment. Neil on both occasions was extremely knowledgeable and helpful and is the reason for ore return, we are very grateful for his time and expertise today x
7 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic quality and selection
Fantastic quality and selection, great value especially for members (cheap to become a member and well worth it). Really good customer service. I came in today and there was an item out of stock on the shelves. The staff went above and beyond to help and find a suitable product. Thank you
4 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service from the store manager
Excellent customer service from the store manager on Saturday 2nd May at 5pm - really helpful and professional!
2 May 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Poor communication
Brasher walking trousers were not available in my size in store. I ordered a pair online with delivery to store. Order placed on 20th April with guide of 3 to 5 days. Confirmation of order stated further email advice would be sent when item available for collection. After 7 days we sent email asking when collection available but with no reply, We telephoned location today to find that item was in fact there. Communication is very poor although staff are very good and product is fine.
1 May 2026
Reply from GO Outdoors - Chester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
A stress free experience start to finish
Went DofE shopping with our Granddaughter staff really helpful throughout the store, footwear Dept, Camping Equipment and General items, a really stress free experience compared to how it could have been so Thanks to all the team 👍
22 April 2026
Reply from GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Trustworthy, helpful and reliable!
Bought a tent package from Go Outdoors in August last year, used the porch for the first time and unfortunately one of the poles suffered a crack. Called the Chester branch who took my details and promised they would contact their third party suppliers to find me a replacement. Two weeks later my replacement was ready free of charge. Really great service and will definitely use go outdoors for all my camping needs in the future, they were brilliant. Honest, reliable, helpful and trustworthy company!
28 April 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
The guys in store are so friendly and…
The guys in store are so friendly and very knowledgeable, such a help when you’re a novice to camping like me! Special shout out to Simon who very kindly took time to help sauce a missing pipe to my hand pump, saving the day!!
Many thanks Mark
26 April 2026
Unprompted review
Reply from GO Outdoors - Chester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great Visit
Friendly and Helpful Staff, Simon very attentive at the check out.
25 April 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good friendly helpful service
12 April 2026
Reply from GO Outdoors - Chester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chester
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Shane was superbly helpful
Shane was superbly helpful on our purchasing a mountain bike. Extra effort and care. Great service. Thank you Shane.
15 April 2026
Unprompted review
Reply from GO Outdoors - Chester
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
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