I visited this store on 17/10/2026 to buy my son a pair of walking boots. Once he selected the ones for him I asked Karen to help check if there was any backstock. Karen not only came out with... See more
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See what reviewers are saying
Excellent service by Ross finding another branch will have said waterproofs. Ali's first time on till & we are very happy customers. Keep up the good work guys⁸
Company replied
Fantastic Customer service from Cammy and Queen at the Coatbridge store. Extremely helpful, authentic and a nice friendly interaction. Was in to buy my son some camping and outdoor clothing for his Do... See more
Company replied
My family and I had a great experience. We are novices when it comes to outdoor stuff but the staff were absolutely fantastic. Grace pointed out where to go to get different items, Cara helped us to g... See more
Company replied
Company details
About GO Outdoors - Coatbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Locks Street, ML5 3RT, Coatbridge, United Kingdom
- 01236 803471
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Ross was extremely knowledgeable and…
Ross was extremely knowledgeable and helpful
25 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Karen’s Great Service
My partner had a really good experience with Karen. She was patient and very helpful finding the right products.
15 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
EXCELLENT SERVICE
Excellent service by Ross finding another branch will have said waterproofs.
Ali's first time on till & we are very happy customers.
Keep up the good work guys⁸
24 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent help from Senga today in the…
Excellent help from Senga today in the store.
22 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Assistant was excellent
Assistant was excellent, made sure I understood how my shoes should fit correctly and how to ensure they were comfortable.
23 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The member of staff at the Coatbridge…
The member of staff at the Coatbridge store was very helpful and friendly.
11 October 2026
Reply from GO Outdoors - Coatbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I visited this store on 17/10/2026 to…
I visited this store on 17/10/2026 to buy my son a pair of walking boots. Once he selected the ones for him I asked Karen to help check if there was any backstock.
Karen not only came out with the boots, she then gave really helpful advice around how they fit and any aftercare they may need. This was proper customer service which myself I havent seen in a long time (other highstreet names) impressed and will be back again.
Cracking store with a great team.
17 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Staff are always so helpful and…
Staff are always so helpful and professional. Can’t thank Karen enough for all her time, patience and advice when we were picking walking boots! 10/10
18 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent customer service from Ross
Thank you to Ross this morning for his excellent knowledge and advice on choosing the right clothing waterproofing products, you saw me bamboozled by the choices and offered your much appreciated assistance, thank you for such excellent customer service and great product choice!
21 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great store…
Availability of products ranges good service well laid out store, good value.
11 October 2026
Reply from GO Outdoors - Coatbridge
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Girl queen was very pleasant and great…
Girl queen was very pleasant and great help
20 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Excellent service from Emma
Excellent service from Emma. She was able to price match a carpet and footprint for a Air 400XL. I always buy all of my outdoor gear from this store, as I have always found them so helpful.
8 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff are always friendly and very…
Staff are always friendly and very helpful, nothings a bother for them to help you
29 September 2026
Reply from GO Outdoors - Coatbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Extra special service from Karen
Extra special service from Karen, helping me get the right walking shoes.
17 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Karen provided excellent level of…
Karen provided excellent level of customer service. Fitted my walking boots by explaining how they should feel and testing the fit around the feet herself. So helpful as i have had problems with fit ordering online
16 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
First time here
First time here. Impressed by the selection. Karen was friendly and helpful explaining the membership and setting it up.
16 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Karen was a great help thank you
Karen was a great help thank you, very friendly staff so helpful
16 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful Staff at Coatbridge
Cammy and Senga helped us with our query re: a purchase made at another GoOutdoors store. Thank you
16 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coatbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Karen at the Coatbridge store
Karen at the Coatbridge store was amazing!
She helped me work out what I was looking for in a walking boot and how they should fit! Super helpful and very happy with the service in store.
14 October 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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