GO Outdoors - Coatbridge Reviews 

4,288
TrustScore 5 out of 5

4.8

Locks Street, ML5 3RT Coatbridge, GB


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Rated 5 out of 5 stars

Karen helped me with picking hiking boots today. She was great at explaining what is the best way to check if boots are right for your feet. I also tested the inclines within the shop whilst wearing t... See more

Company replied

Rated 5 out of 5 stars

Needed some advice about tent porches. Ross and Steve were more than happy to oblige in answering any questions we had, offered advice and overall left us feeling confident in what we needed. The guys... See more

Company replied

Rated 5 out of 5 stars

Karen was patient n professional while attending to me. She offers great advice as to how to choose a pair shoes..n also whether the choice of colour would suit me better as casual (which I'm looking... See more

Company replied

Rated 5 out of 5 stars

I was in this morning looking for a few things and thankfully Emma was on hand and really easy to talk to. She took me around the shop giving me quick demonstrations on how to use the items I needed... See more

Company replied


Company details

  1. #60 of 78 best companies in Camping Shop
  2. #62 of 122 best companies in Activewear shop
  3. #71 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #24 of 39 best companies in Running Shop

About GO Outdoors - Coatbridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Locks Street, ML5 3RT, Coatbridge, United Kingdom

  • 01236 803471

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(4,288)

34,143 reviews in the last 12 months

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Rated 5 out of 5 stars

Went in to buy a new tent for camping…

Went in to buy a new tent for camping wanted something bigger than my others and didn’t know what route to go down to find the best one. Cammy helped us tons made sure that everything was perfect for what I wanted and i ended up getting the best tent for me. Big thanks to cammy.

31 July 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen helped me with picking hiking…

Karen helped me with picking hiking boots today. She was great at explaining what is the best way to check if boots are right for your feet. I also tested the inclines within the shop whilst wearing the boots. I was advised to wear the boots within my house to ensure they were fully suitable before wearing outside incase I needed to change them

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was fantastic and helped me…

Karen was fantastic and helped me choose a comfy new pair of shoes! She gave good detailed explanation of what to look out for and perks of the different shoes. Great service and made my experience at go outdoors an extremely positive one.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was fantastic.

Karen was fantastic.
She helped us choose the right shoes and ensured we had all the right knowledge before making a decision.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came today to purchase a tent

Came today to purchase a tent. The one I wanted wasn't in stock. Spoke to assistant Ross, he told me there was a delivery due anytime. It arrived shortly after and Ross made a point of getting the tent for me from the delivery. Excellent customer service, thank you Ross. From Aaron.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quality customer service

I was in this morning looking for a few things and thankfully Emma was on hand and really easy to talk to. She took me around the shop giving me quick demonstrations on how to use the items I needed and made sure I left with the confidence in knowing how to use them as well.

10 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Cammy who was excellent

Served by Cammy who was excellent, friendly and very helpful. Great that you can see tents erected and have a wee walk inside them to get a proper feel for them. Everything you need for the great outdoors under one roof 👍

9 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was really helpful in the shop…

Karen was really helpful in the shop today thank you very much

9 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great staff, they where all very helpful.

25 July 2026
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer service is always really good.

Needed some advice about tent porches. Ross and Steve were more than happy to oblige in answering any questions we had, offered advice and overall left us feeling confident in what we needed. The guys and girls in the Coatbridge store are always friendly and willing to spend some time to get you exactly what you need.

7 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ross and karen are absolutely amazing…

Ross and karen are absolutely amazing people very helpful thank yous!

7 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Beware of the card scheme scam

Robbers after spending over £600 charged a member another membership greedy greedy company shop useless online help is the worst ever and it took them 2 weeks online reply aviod like the plague never be back

30 July 2026
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thank you for your review.

We are sorry to understand that you have been charged for another membership online and that you have not been able to get assistance for this. We understand how upsetting this can be and we have reached out to you via the email address provided to discuss this further with you. Please check your inbox shortly for our message.

Kind regards,
Go outdoors Customer Care Team

Rated 3 out of 5 stars

Lack of staff at the time I visited…

Lack of staff at the time I visited trying to get a pair of boots that was not on display.
Very helpful staff

30 July 2026
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was up to collect a phoxx1 tent

I was up to collect a phoxx1 tent, Ross told me to ask for him.
He took me straight to the display model and that let me compare it with the other choice of the Bobcat.
I opted for the Bobcat 1 man tent because of the advice from Ross.
Superb experience buying this tent

6 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was very helpful....good…

Karen was very helpful....good advice...and information...not trying to push a sale....all round great customer service...

6 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was the best

Karen was the best - very helpful and patient as I tried on a bunch of hillwalking boots, and gave me really good tips :)
Wish there were more patrol boot options than just Magnums though!

5 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen was patient n professional while…

Karen was patient n professional while attending to me. She offers great advice as to how to choose a pair shoes..n also whether the choice of colour would suit me better as casual (which I'm looking for) or hiking. Besides the offer price was just affordable in view of today's rising cost. She attended to me when I bought my previous pair of outdoor shoes.

5 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Took a trip to Go Outdoors Coatbridge to buy a new pair of walking boots
Kirsten came to my aid and gave me excellent service and advice resulting with me indeed purchasing the perfect pair of boots Thanks Kirsten 🙂

4 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping newbies

We were looking to buy all the things we needed for a camping trip with our 2 boys. We knew nothing… haha. The staff at the store were brilliant. They took lots of time with us to help us make our decision and gave loads of good advice - not just knowledgable about the products but also great hints and tips in general. They made the process really easy and I’m confident in the purchases we made and really looking forward to our trip. Emma was super helpful and really knowledge. Kirsteen was also super helpful. I will definitely be going back there for anything we need.

4 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were helped by Cammy

We were helped by Cammy. He was very informative and it was obvious that he had an extensive product knowledge. He was able to provide alternative ideas, and made clear assessments of our choices that made it easier to envisage our camping experience. Fantastic customer service.

1 August 2026
Unprompted review
GO Outdoors - Coatbridge logo

Reply from GO Outdoors - Coatbridge

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

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