GO Outdoors - Erdington Reviews 

Emma on the shop floor was very helpful and informative when we visited today to buy a tent. Shauni was a real joy on the till and the lad(didn't get his name) who carried our tent to the car was also lovely. Get experience, thank you all.

I came into the store at Erdington to purchase a pair of boots. As I was paying for my boots I was met by a warm and friendly staff member called Shauni. She smiled when she greeted me and helped me renew my membership so as to get a members discount on the items I had purchased. She was warm and engaging in her conversation and friendly throughout the whole time I was with her, even sharing a joke about having an Irish name.
It's very refreshing to come into a store anywhere these days and to engage with staff who are like Shauni. Most stores I have been into, certainly within the last 5 years, have made me feel like I'm an inconvenience when I come in to buy items. I wish all the stores I went into had a Shauni.

Thanks Shauni, you're a great example of how customer service should be.

Great staff. Shauni was very kind and helpful. Service was great 👍

Shauni was super helpful and friendly! Thank you

First time prepping for a hiking trip and Emma at the Erdington store made it an amazing experience! She was super knowledgeable, patient, and went above and beyond to guide me through everything I needed as a beginner. Top-class customer service—Emma is an absolute star!

Very disappointing return experience

I paid for a membership and bought a tent from GO Outdoors because it was advertised as darkened. However, when I actually set it up, it was very clear that it is nowhere near darkened — a lot of light comes through.

I wanted to return it, but I was told that because I had used the tent, they could not accept the return. But honestly, how am I supposed to find out whether a tent is actually darkened without taking it outside and setting it up? I obviously couldn’t determine this properly just by looking at it in the packaging.

What was even more disappointing was being made to feel as though I had taken the tent on holiday, used it for a trip and then simply decided to return it. That is not what happened.

I genuinely wish I had bought it from Amazon instead. I would have been able to return it without being made to feel like I had done something wrong, and it would have been collected from my door rather than me having to spend hours travelling to a store just to try to return a product that was not as advertised.

Very disappointing customer service and a very frustrating experience, especially after paying for a membership.

The staff in the store were very helpful , and I purchased two items I traveled to the erdington store after the staff at Tamworth were so unhelpful and dismissive .didn’t really want to give go outdoors my business but erdinton staff help changed my view and I became a member for future purchases

We had a problem with our tent poles and the manager was amazing and helped us rethread them in store. Staff were all polite and helpful too.

Shauni was very helpful and polite. Great customer service

Fabulous service from EMMA very knowledgeable and took time to explain & show workings on Berghauss air tent..
Went in for 2 Vango windbreaks..
Purchased a new air tent with internal & base mat..NO upselling just great service and advising me of a Great deal on an full height blow up tent..👍🏼👍🏼

Brought my new boots in store, and a member of staff came over to help me gave me great advice on sizing and let me try them on before hand, recommended the store each time I go the staff go above and beyond

My partner’s membership card had expired a while ago. He wanted to buy the Phoxx 3 tent but thought he’d have to pay full price until his card had been re-newed.
I spoke to Shauni the young lady at the till and she was very helpful and polite. The renewal issue was resolved immediately and I had one very happy partner.
Thank you Shauni

Shauni was so helpful and really made my shopping experience so much easier and successful. Thank you

Shauni & Ella was absolutely amazing and brilliant help.. they definitely deserve to be mentioned as I was blown away by their customer service and care..

Great customer service, from both the gentleman at the checkout and from Bradley to help me find the right pair of shoes for my needs! Always enjoy coming to Go Outdoors for their range and for their staff; I feel completely vindicated keeping them as my first choice option for outdoors equipment.

Easy to navigate around the store, it’s clean and tidy with prices clearly displayed. The staff were friendly and helpful. They offered help but we didn’t need it. They have a changing room which was good as there’s plenty of clothing to choose from. Shauni served us, she was very welcoming, polite and friendly.

Went into the Erdington store today and was served by a very happy and helpful staff member on the till called katie. I asked her questions about the membership deals and the card which she set up for me
Would highly recommended this store and the helpful staff.

I visited the store a few times over a few days due to wanting more information about the freedom 7 air tent . Oliver was so helpful and informative , he really went out of his way to help me in choosing but applied no pressure.
When I went back to purchase the tent Oliver then took it to the till for us .

Great customer service. Thank you

Brilliant customer service from Liam

His service from start to finish was exemplary. Not only was his knowledge and understanding of our requirements perfect he was also very friendly and helpful! We look forward to visiting this store again and hopefully being served by Liam!