The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... See more
Company replied
Location
Switch locationHigh Street 206, EX4 3EB Exeter, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great staff at the Exeter "Express" branch, friendly and helpful but not intrusive. So why are you now closing this high street branch, leaving only the retail park store, outside of the city centre?... See more
Company replied
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam. I cannot believe your closing the store let alone letting Duncan leave. He is a real a... See more
Company replied
We come into Exeter town store today with some questions for our up coming bike tour, rob talked us through what we are likely to need and helped with all of our questions, great guy! We got out tent,... See more
Company replied
Company details
- #57 of 79 best companies in Camping Shop
- #57 of 127 best companies in Activewear shop
- #60 of 96 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #6 of 7 best companies in Horse-Riding Service
- #22 of 39 best companies in Running Shop
About GO Outdoors - Exeter (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street 206, EX4 3EB, Exeter, England, United Kingdom
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shoes great service
Rob was great! Really helpful with picking out new hiking shoes
29 June 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thanks Rob for all the sound advice…
Thanks Rob for all the sound advice over the years that pays off. When you are in the middle of know where that’s when is counts especially when considering budget gear. Best of luck for the future!
13 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Dickensian
The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see what was wrong imediately, having worked with orphans. Two serious caes of biscuit deficiency, if ever I saw it, and both men silently screaming at me to offer them at least a digestive, or perhaps showtime a picture of a custard cream. Alas, both Rob and adam had died before I could leave the store, and only wishing that I could have gotten them to a biscuit tinfirmary in time.
15 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Adam on the counter was really helpful…
Adam on the counter was really helpful & informative.
16 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Rob is an absolute Legend
Rob is an absolute Legend, thanks for the help and super friendly service!
15 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rob an Alan gave great advice without…
Rob an Alan gave great advice without being to pushy and made us want to return a credit to go outdoors
15 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Rob was very helpful today and I found…
Rob was very helpful today and I found what I was looking for thanks
15 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Superb and friendly service from Rob &…
Superb and friendly service from Rob & Alan. 👍👍👍👍👍
15 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Robs a legend get that man a beer and a…
Robs a legend get that man a beer and a biscuit
14 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Rob with a beard was really helpful and…
Rob with a beard was really helpful and friendly
14 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rob and Alan wonderful service
Rob and Alan wonderful service, helpful at finding the right pair of shoes and camping equipment.
14 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent Staff
Needed some camping gear and walking shoes Rob and Alan were very helpful and talked through different products to make sure I brought exactly what I needed.
14 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Awesome customer service from Rob
Awesome customer service from Rob. Very friendly staff and decent products.
14 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Rob is a very helpful fella
12 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Duncan was a massive help
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam.
I cannot believe your closing the store let alone letting Duncan leave. He is a real asset to your company which doesn’t make good business sense to let those people go.
Duncan saved our holiday and I like to thank him for his time patience and professionalism.
Done let him go.
13 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Rob was great!
Rob was great!! Thank you for helping us pick out our walking shoes. He’s a real seller and credit to Go outdoors.
13 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great place and nice staff.
Great place and nice staff.
I hope that they can back soon!
13 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Member of staff are great
Member of staff are great. Really helpful and cheerful
12 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rob helped our bike packing
We come into Exeter town store today with some questions for our up coming bike tour, rob talked us through what we are likely to need and helped with all of our questions, great guy! We got out tent, Matt’s, stove and come away with some children’s shoes and work trousers! Could not recommend enough
12 July 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.