An absolute pleasure, once again, to visit the store in Farnborough, our "go to" store for many years. Tracey is a well known face for regular local customers and she always makes us... See more
Company replied
Location
Switch locationUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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See what reviewers are saying
Liam and his colleague were friendly, personable and professional. He made every effort to help us with our boots choice and provided information to guide us. We enjoyed our visit and the team made ou... See more
Company replied
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more
Company replied
Excellent customer care today from Tracey …I bought a Water on the Go bottle , filters, a torch and a mosquito net. It was the product knowledge of Tracey which convinced me to purchase these item... See more
Company replied
Company details
- #60 of 79 best companies in Camping Shop
- #63 of 123 best companies in Activewear shop
- #71 of 95 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 38 best companies in Running Shop
About GO Outdoors - Farnborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom
4.9
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service from Liam - very helpful and friendly.
21 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Liam at Farnborough provided us with…
Liam at Farnborough provided us with excellent customer service. He was very helpful and friendly.
21 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Alana and Liam were great!
Alana and Liam were very friendly and helpful! Gave us great recommendations and helped us find what we needed.
20 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Liam was very helpful and professional…
Liam was very helpful and professional as well as very patience with our Enquiries @ Farnbourough Store
20 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Liam was very helpful at checkout…
Liam was very helpful at checkout assisting me with what I items I need for my trip. Super friendly store glad I came today!
20 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Liam served me today and helped me get…
Liam served me today and helped me get a rucksack
20 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Liam served me today great service :)
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent Service at GO Outdoors
Excellent Service at GO Outdoors
Had a great experience at GO Outdoors today. Lum and Alanu were incredibly helpful, friendly, and knowledgeable throughout our visit.
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liam gave great customer service
Liam gave great customer service. My DofE card was accepted no problem to give us super member prices.
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had everything we needed easily…
Had everything we needed easily findable and Liam was very helpful and friendly at the checkout
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Liam has been very helpful and kind…
Liam has been very helpful and kind from the moment I enter the shop and up to serving me at the end with buying. Thank you for your support.
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Liam
Liam, he was very helpful and kind.
Thank you so much for your help.
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
A great service from Liam today
A great service from Liam today. I went in for a new pair of walking boots and he greeted me as soon as I walked in and was quick to notice when I needed help and explained how the membership could save money on my purchase. Very helpful!
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Liam and Alana served me today great…
Liam and Alana served me today great service :)
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Liam was great at his job and really…
Liam was great at his job and really helped my mum out. Thank you very much Liam. 😁
18 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Absolutely wonderful
An absolute pleasure, once again, to visit the store in Farnborough, our "go to" store for many years.
Tracey is a well known face for regular local customers and she always makes us feel welcomed with great advice, knowledge, patience and professionalism.
Tracey and Jack, in our last visit to the store in July, made it very easy for us to change a quick browsing experience into a full-on shopping day from the store.
The advice and customer service we have received from the staff at this store for years are second to none.
A real pleasure to be a regular customer.
Just what we need in Farnborough town centre.
We would never go out of our way to visit a store in another town, requiring a car trip and specific planning for it.
Please, let us keep our Farnborough store.
6 July 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Luke was exceptionally helpful…
Luke was exceptionally helpful yesterday, he took so much time even after the shop's closing time, thank you
17 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Liam was so helpful and really helped…
Liam was so helpful and really helped with showing us a camping trolley and demonstrated how it worked. Without his help, we would not have purchased.
14 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Great team wide choice
Liam and his colleague were friendly, personable and professional. He made every effort to help us with our boots choice and provided information to guide us. We enjoyed our visit and the team made our return very easy and our subsequent purchase fun. It is a shame that the Branch is closing down in a few months as it would be great to have one in our area.
11 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I went to the shop today to purchase walking shoes
I went to the shop today to purchase some walking shoes. Luke assisted and was extremely helpful, explaining sizing differences for different brands and then suggesting 3 different pairs that would suit my needs. Really happy with my purchase and the service received.
12 August 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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