Absolutely amazing customer service from the team in Gloucester! We had a few tricky issues to sort out with a tent, but Matt, Mat, Chloe, Kia and Ryan were all extremely professional, knowledgeable,... See more
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George was fantastic today, he was so helpful in helping find a new pair of hiking/running trainers. Unfortunately the ones that I liked were either too small or too big (I'm in between sizes) but Geo... See more
Company replied
Online order was placed with collection stated by 2:55pm the same day in gloucester. I drove over an hour for the specific items only to get there at 4:10pm and no order had even been processed. Staff... See more
Company replied
What a delight Kia is. So chatty and even recognised I am Welsh and wrote 'Diolch yn Fawr' on the feedback request! Staff very helpful when I queried an optional adaptation. Cheaper that the same spec... See more
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Company details
- #56 of 79 best companies in Camping Shop
- #56 of 130 best companies in Activewear shop
- #59 of 95 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #6 of 7 best companies in Horse-Riding Service
- #22 of 39 best companies in Running Shop
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2k reviews
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George was fantastic today
George was fantastic today, he was so helpful in helping find a new pair of hiking/running trainers. Unfortunately the ones that I liked were either too small or too big (I'm in between sizes) but George got so many different pairs for me and was very informative. Go outdoors you are lucky to have such a dedicated member of staff. Thank you again George.
23 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Absolutely amazing customer service…
Absolutely amazing customer service from the team in Gloucester! We had a few tricky issues to sort out with a tent, but Matt, Mat, Chloe, Kia and Ryan were all extremely professional, knowledgeable, friendly and efficient. Thanks so much everyone for all your help! HW Family
21 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
chloe and matt b were so friendly and…
chloe and matt b were so friendly and helpful!
21 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Incorrect expectations provided online
Online order was placed with collection stated by 2:55pm the same day in gloucester. I drove over an hour for the specific items only to get there at 4:10pm and no order had even been processed. Staff tried to run around the store to collect the items but collected the wrong tent. Then at 4:30pm got told I had to come back another day. The next day my tent part of the order had been cancelled and refunded where the other 2 items still were ready. Had to order a new tent which I could've had at a closer store but still had to go back again to get the new items.
13 July 2026
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant service thank you
Brilliant service thank you. Was served by Kia and a newer member of the team. Both were so helpful and kind and made me feel heard and supported in my pre-camping anxiety shop. Extra thank you to Kia for supporting and educating me when it comes to checking our gas levels and how to help next time. Would 100% recommend to others as a place to get great advice. Thank you all
18 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Pleasant staff
6 July 2026
Reply from GO Outdoors - Gloucester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Well stocked store and very helpful and…
Well stocked store and very helpful and knowledgeable staff members. Purchased everything I had visited the store for. Kia on the checkout was particularly helpful, courteous and professional. She is a credit to Go Outdoors.
16 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Another Great Visit!
My second review, and happy to write another! I popped back to the shop to add a Berghaus air mattress to my camping kit. Poppy showed me where it was, and Kia was helpful at the till. They had clothing at sales prices, so I bought two t-shirts and a couple of neck gaiters. Always a good experience!
16 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Kia on the tills
Kia on the tills was so bubbly and a lovely person to be served by, made our day ! Thank you !
16 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff. Thank you to Chad and Tom for being extremely patient with us, they very kindly set up a membership for us and helped us with price matching. Will definitely be coming again.
16 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Enjoyable shopping experience
Despite not having the walking sandals in stock that I went to buy (after checking the website!) with the help of George & his collegue I purchased a different brand and am very happy with them. The shopping experience was enjoyable and both the guys very helpful and friendly. Thanks!
14 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
What a delight Kia on the checkout is.
What a delight Kia is. So chatty and even recognised I am Welsh and wrote 'Diolch yn Fawr' on the feedback request! Staff very helpful when I queried an optional adaptation. Cheaper that the same spec product on Amazon and I could fully inspect and confirm it would do the job.
14 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Both Kia in the till and the chap who…
Both Kia in the till and the chap who helped with my enquiry for a gas regulator were super helpful
14 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Order wasn’t received for click and…
Order wasn’t received for click and collect. When ask for a refund after it arrive in the store was said I need to come to the store. This is not right as it didn’t arrive on time. Staff very unhelpful when I called. Still not received a refund
6 July 2026
Reply from GO Outdoors - Gloucester
Thank you for taking the time to leave a review.
We are sorry to hear that your Click & Collect order did not arrive as expected and that you were then advised to visit the store to arrange a refund.
We understand how frustrating this must have been, particularly as the order was already delayed and you did not feel supported when you contacted the store for assistance. This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.
We have sent a email to the email address used on the order to provide further information.
Kind regards
Go Outdoors Customer Care Team
5 stars for Kia!
What a spectacular person Kia is! Her knowledge on the stock and its location in the shop were super helpful and then to be served by her at the till. She is a bubbly approachable person and I really enjoyed our interaction. The shop itself is clean and well stocked I found everything I needed
11 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Exceptional customer service
Exceptional customer service when we purchased 2 e-bikes in store, staff very knowledgable and helpful. Would highly recommend Go Outdoors Gloucester.
23 June 2026
Reply from GO Outdoors - Gloucester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I recently visited the store to…
I recently visited the store to purchase some specific items for a walking and camping trip. George was very patient and helpful. He spent the time with me advising on each item so I was able to purchase the items I wanted. Thank you.
30 May 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A great selection of gear and helpful…
A great selection of gear and helpful staff. Particularly Chad at Gloucester Go Outdoors.
22 June 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
very helpful if you just asking…
very helpful if you just asking question also helpful choosing a bike or accesories for yoir bike
1 July 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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