GO Outdoors - Grimsby (Express) Reviews 

210
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB


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Rated 5 out of 5 stars

What a wonder experience I had at the go outdoors in grimsby on Saturday. I was served by an amazing woman called Rachel. Who had a wealth of knowledge about camping(she is an avid camper her self). R... See more

Company replied

Rated 5 out of 5 stars

We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothin... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied

Rated 5 out of 5 stars

Once again the stellar ladies at Go Outdoors, Grimsby have shown superb service and friendly staff. Over the years this has made this store in Freshney Place our go to for outdoor clothing, footwea... See more

Company replied


Company details

  1. #55 of 78 best companies in Camping Shop
  2. #55 of 123 best companies in Activewear shop
  3. #58 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #6 of 7 best companies in Horse-Riding Service
  6. #22 of 38 best companies in Running Shop

About GO Outdoors - Grimsby (Express)

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Go Outdoors Details

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Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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4.9

All reviews

(210)

33,443 reviews in the last 12 months

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Rated 5 out of 5 stars

The store had plenty of choices

The store had plenty of choices, well priced and staff are friendly

27 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous time.

What a wonder experience I had at the go outdoors in grimsby on Saturday. I was served by an amazing woman called Rachel. Who had a wealth of knowledge about camping(she is an avid camper her self). Rachel and the other staff were friendly extremely helpful and not pushy. It was a one on one experience even though their were other customers in the shop Rachel focused on my needs until we were finish. This is very rare to find nowadays. Nothing was to much trouble for them and Rachel gave me a shed load of advice regarding suitable campsites. Our daughter is disabled and Rachels advice was brilliant. We will definitely go back and buy our camping gear from this shop. I'll make sure its a Saturday though as I was informed Rachel is the oldest Saturday girl in the shopping center 😀 fab service and fab experience.

25 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Faye was excellent gave us plenty of…

Faye was excellent gave us plenty of help and was great advising on hiking boots for my kids. Would recommend

26 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always grateful service heather is…

Always grateful service heather is always kind

17 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the store and Carol spent…

We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothing was any trouble. I’ve run a business for 20 years and employ staff in a customer service role so my expectations are high and Carol exceeded them. Go Outdoors, you have a little gem of Carol as she was exceptional. Needless to say all items purchased so very happy! Don’t shop online, go speak to real people like Carol who knows her stuff and get quality products.

12 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Professional

Professional, approachable and importantly helpful staff, always a pleasure shopping here

11 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Heather and Faye today…

I was served by Heather and Faye today and as always she was so helpful in helping me with my purchase . That's why I buy lots of my outdoor clothing

7 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgable staff

Good helpful advice and help by both members of staff Faye and Heather

10 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service online and instore

Simple online ordering process and convenient to collect in store. Staff are always helpful and efficient

22 June 2026
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Heather today and as…

I was served by Heather today and as always she was so helpful in helping me with my purchase . That's why I buy lots of my outdoor clothing and shoes from there.

6 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kat and Faye were really helpful and…

Kat and Faye were really helpful and helped me choose what I was looking for

2 July 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rachel and Heather in the Grimsby store…

Rachel and Heather in the Grimsby store made my experience so easy and were very welcoming and helpful with what I needed.

27 June 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I have been a customer for considerable…

I have been a customer for considerable time and each time I have been professionally helped and found excellant products I needed.
Recently assistants Angela and Heather have been brilliant thankyou very much.

20 June 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff at Go Outdoors Express…

The staff at Go Outdoors Express Grimsby are always extremely helpful and friendly and ready to offer expert advice. This visit was no exception. Thank you.

20 June 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Faye was excellent.

Faye was excellent help today. She was engaging and very genuine the whole time throughout my visit. She offered expert advice when needed and wasn't pushy or overbearing at all. I would heartily recommend both Faye and Go outdoors express to anyone considering their next hiking/camping related purchase.

5 June 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This store is great the staff are…amazing

This store is great the staff are amazing as a wild camper they understand what I need and are always helping me find the right equipment for the occasion weather is snowing at minus 5 of hot summer days they have a wealth of knowledge and always point me in the right direction with amazing service great store

6 June 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Once again the stellar ladies at Go…

Once again the stellar ladies at Go Outdoors, Grimsby have shown superb service and friendly staff.
Over the years this has made this store in Freshney Place our go to for outdoor clothing, footwear etc.
Always a good selection in store, covering a wide range of price points.
Highly recommended.

20 May 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to Freshney Place Grimsby store

Went to Freshney Place Grimsby store to get some good walking shoes for work.
Heather was a fantastic example of professionalism and customer service.
She took loads of time to explain the pros and cons of each shoe and brand.
Purchased exactly what I was looking for and they are so comfortable!
Thanks Heather!!

26 May 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were very helpful and friendly

Staff were very helpful and friendly
I went in looking for camping chairs, I had seen the ones at the front door and asked if they had any other ones, the nice lady showed me what they had in and I made my choice. I purchased 2 of the Kentucky ones as at a festival at the weekend
Thank you ladies

1 June 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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