Fantastic service from Emma (I think!) Just resubscribed my membership and.took some time to come through to the till...patience and the manager helped in getting my discount! Hoorah. A great experien... See more
Company replied
Location
Switch location2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB
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See what reviewers are saying
What a Great shop, 2 chaps serving were very helpful,1 on the till very polite and the 1 helping me choose a shoe was patiently waiting for me to decide, without putting any pressure on me, unlike som... See more
Company replied
Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.
Company replied
Jake and Steve were extremely helpful in finding us the right two man tent for our hiking weekend. We also got a lovely yellow rucksack and a nice cap at great prices with the members card. Thank you... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #60 of 119 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Halifax (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom
- 01422 413646
4.9
Excellent
592 reviews
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Kind patient staff
Just went in to get a gas canister for a camping stove I had bought online, Steve and Tom were both really kind and patient got me everything I needed and helped me set up my membership properly. Great shop:)
2 June 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
We visited today to get some new hiking boots and socks for an upcoming D of E trip but this was not the first time we’ve had such brilliant customer service from the team and its a key reason we keep coming back to the store. Staff very patient and gave us lots of assistance and direction with the best fit and styles for our daughter and we feel confident she has the right gear now. Keep up the excellent work!
31 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The workers were very kind and helpful
The workers were very kind and helpful. Helped with the decision and the quality of the products were high overall great experience
28 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Jake helped by explaining what to look for with fitment of boots. Very happy with our purchase.
16 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Evie
Evie was polite, knowledgeable and very helpful in selecting out a jacket I was looking for. Customer service is 5 stars and a pleasure to have met.
Would shop here again.
15 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Alex and Steve had good advice that…
Alex and Steve had good advice that helped me decide what would be best for me
Good store has everything you need
17 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jake and Evie from Halifax store
Jake and Evie was very welcoming, helpful was very satisfied with the help they gave me
15 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly service
Friendly service, had exactly what we wanted and made a fuss of the dogs too!
Great prices, great service, what more could you want!
15 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I got great advice from Alex (Halifax)…
I got great advice from Alex (Halifax) he talked me through everything before I made my purchases
10 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Everything I needed & helpful staff.
They had everything I needed in this deceptively small Halifax store. I needed advice on buying kit for my daughter's Duke of Edinburgh expedition and Alex advised me as we went round the store. He was great, made money saving suggestions at times, and helped me decide what options to go for, with the pros and cons of each. He didn't make me feel stupid when I showed my lack of knowledge but was helpful, friendly and polite.
1 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served by Steve and Jake
Great friendly service from Steve and Jake, great range of products and excellent customer service.
2 May 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Steve and Evie were super helpful today…
Steve and Evie were super helpful today when I popped into store. Bought some sunglasses and shopped for some new hiking boots, Steve gave me great intel and spent the time helping me try on different models. Will be back
25 April 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great service from Alex & Steve
Alex was absolutely brilliant! He was so knowledgeable and was able to give me advice & answer all my questions. He was kind, patient and helped me to choose the right boots & walking shoes for my feet and for the activities I do.
Steve too was very friendly and extremely helpful and efficient.
Thanks to them both- I’ll be back next time I need walking kit!
23 April 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful
Both Alex and Steve were very informative, helpful and friendly. Great advice and service. Thank you!
17 April 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable and helpful
29 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff review helping autistic son
Called in to get my autistic son some walking shoes. He has sensory issues, especially with his feet and socks on how they feel. I explained this to the staff member who was upstairs in the shoe section and he was so good at helping us. It really helped our shopping experience. My son tried on 2 pairs of shoes and then we even moved on to hiking socks. This was such a big achievement for us. Thank you so much.
14 April 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
In store pick up
In store pick up, meant I could choose a local store where I could collect rather than having to take time off work waiting for a parcel delivery. I would have bought locally but the offer was online and the product was not on display locally. It’s a small shop and staff are great.
5 April 2026
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Steve and Dave were very helpful and…
Steve and Dave were very helpful and friendly. Fussed our dogs and gave them treats. Excellent service.
4 April 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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