I had a problem with my Merrell walking shoes they had split and where only 10 months old I was dealt with very quickly and the young lady was so helpful she apologised for any delays The manager... See more
Company replied
Location
Switch location2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB
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Went in for some advice on walking shoes that are actually waterproof. Served by Alex and Steve Both were very knowledgeable and helpful. Enabled me to purchase shoes that are within my budget and ar... See more
Company replied
Halifax Branch - 5* Star Service Called in this afternoon & was helped by the store manager Jake. 1st class service, very helpful throughout & great prices. Many Thanks
Company replied
Very helpful and friendly staff and a great selection of products. The Go outdoors members card has proved very useful and it pays for itself very quickly.
Company replied
Company details
About GO Outdoors - Halifax (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom
- 01422 413646
4.9
Excellent
619 reviews
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Alex and Steve were really friendly
Alex and Steve were really friendly, informative and helpful, signed me up for a Go Outdoors card and I got just what I needed!
9 September 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service from the guys in the store. Double checking I had the correct chair. Lo and behold I didn't! Saved my bacon on my trip for certain. You don't get that online.
7 September 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Visited the Halifax store today to buy…
Visited the Halifax store today to buy some clothing for an upcoming walk up Ben Nevis for Overgate Hospice. Jake, the Manager, was extremely knowledgable, informative and charming and helped me make sensible choices for my trip. Really pleased with everything I bought and was delighted with the excellent customer service. Can’t recommend enough.
6 September 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The staff are absolutely fantastic very…
The staff are absolutely fantastic very helpful knowledgeable and friendly 👍
5 September 2025
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service when visiting from Steve, helpful, friendly and clear with his advice
3 September 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff were very helpful
The staff were very helpful. They were able to suggest which other store to get my trousers from as my size was not available. Thanks to Alex, Tom and Steve.
30 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Friendly staff and efficient service would recommend this store
30 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Very helpful and patient man who aided…
Very helpful and patient man who aided me in choosing the right walking shoe .
30 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly service from Steve…
Helpful and friendly service from Steve and Jake. Always a good experience shopping here.
28 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful
Was served by Steve and Alex who gave the usual very friendly and helpful service at Go Outdoors. Always a pleasure to shop here.
24 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Incredible service
I had a fantastic experience at Go Outdoors. I went in to buy a tent and ended up getting everything I needed for my trip. The staff were brilliant – really knowledgeable, friendly, and patient. They gave me great recommendations and helpful advice that made the whole process stress-free. The service was excellent from start to finish, and I left feeling confident with my purchases. Couldn’t have asked for better – I’ll definitely be coming back!
25 August 2025
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
They were very pleasant and helpful
They were very pleasant and helpful. Great shop.
20 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ruck Sack.
I have bought a number of things over the last couple of weeks and everything that I have purchased has been the write things. The gentleman and lady that has helped me were extremely helpful as there was one instance that I couldn’t reach the top shelf and the gentleman did it for me.
6 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Knowledgeable and helpful staff
Knowledgeable and helpful staff, helping us to get the right product at the right price.
2 August 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
They had what I needed and were very…
They had what I needed and were very helpful and pleasent
16 July 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
They honoured my 2nd refund in the last…
They honoured my 2nd refund in the last 6months
Purchased a pair of PeterStorm walking shoes, both instances the sole had become detached from the main body of the shoe, I replaced them with a pair of Merrell.
9 July 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
d me was… I known his name he did not have beard
The member of staff who served me was very rude and annoyed like it was my fault the the tent a fault will not useing this store again I will travel 10 miles to Huddersfield instead very rude
2 July 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you to Alex and Steve who helped…
Thank you to Alex and Steve who helped me with my purchases. What a credit they are to the store friendly helpful and definitely know their stuff.
Well done chaps .
24 June 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent Customer Service
In the Halifax store today we received excellent service. Both staff members were very friendly and helpful and enabled us to buy everything that we needed. They made our shopping experience very enjoyable, thank you.
25 June 2025
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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