Really useful shop with knowledgeable and helpful staff. Doing a bit of winter prepping I wanted a sleeping bag just to keep in the car in case of winter breakdowns and a reasonably priced little cam... See more
Company replied
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Good service and checkout staff today. Maddie at the checkout this morning was calm, welcoming and helpful despite a queue behind us and a lot of tags and hangers to remove. We like the wearable outdo... See more
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Had my Giant Trance Advanced Pro 29 mountain bike serviced and also bought my boys two Calibre Rake bikes from the Harlow store. Paul in the bike department was great - proper old school customer serv... See more
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The staff were very helpful and informative. As a new member to the brand I did not know what to expect when I stepped inside the store but I was impressed with the range of products and the staff kno... See more
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Company details
About GO Outdoors - Harlow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 215817
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Only popped in for a pouch meal for a…
Only popped in for a pouch meal for a wild camp and noticed a garden gazebo at a great discount price. Jack at the till was very helpful
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
One-stop shop
My absolute go-to store for any outdoorsy kit, as a DofE leader, teacher, and designated driver they have anything I've ever needed. Boots, car chargers, tents... All of it long-lasting. Still use my jetboil regularly!
Last time I was there the till didn't add my DofE discount properly but the fella at the till clocked it and got me a refund with no fuss. Much more honest than some places I've been to haha
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Always helpful staff and almost always…
Always helpful staff and almost always have what I need. Spotless and plenty of room for a no stress shopping experience. 10/10’.
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Caleb was amazing
Caleb was amazing, he went above and Beyond to help my daughter get everything she needed for her Duke of Edinburgh trip. He was polite and so helpful and we couldn’t have done it without his help . Thanks so much Caleb
30 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Good customer service
Tamzin, my sales assistant in Harlow was lovely. Very friendly, informative and remembered me (coming back after deliberation in the car park!) Will be back for more deliberation!
4 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Jack was extremely helpful 👍
3 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service from abi today
Great service from abi today, very friendly and helped me picked the right items I need.
2 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I recomend jack fot the nicest staff…
I recomend jack fot the nicest staff member and I am a happy customar
26 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent choice of rucksacks
Excellent choice of rucksacks at excellent prices. Jack on the till was polite, efficient and friendly. All in all a very pleasurable experience.
24 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Kris is the man!
We initially called and spoke to Kris who was really friendly and helpful. We then met him in store where he continued to be both extremely friendly but also really knowledgeable. Will definitely be asking for Kris next time we’re in. Now new members too !
23 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
My second bike service at Go Outdoors…
My second bike service at Go Outdoors which again proved what a great service they offer. Paul really went above and beyond and my old road bike feels like a different, and much better, ride. The team is very communicative and prices are very reasonable. Defo recommended.
12 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Dave….star employee!
Dave in the footwear department was fantastic, he helped us find everything we needed. Thanks Dave, great work!
15 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good range of stock and helpful staff
My wife and I bought walking boots are the Harlow branch. Jamie was particularly helpful in advising my wife regarding support etc. Luke on the checkout was courteous and pleasant.
14 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
I recently visited the GO Outdoors…
I recently visited the GO Outdoors store in Harlow and was disappointed to find that the fishing equipment section was not adequately stocked. I have come to expect this location to be replenished regularly, so this was quite unexpected. Unfortunately, the lack of available equipment impacted my planned fishing trip.
That said, I would like to commend a staff member named Maddie, who was exceptionally welcoming and helpful throughout my visit. I sincerely hope that on my next visit, the fishing section will be fully restocked, as it has been in the past.
24 October 2025
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Dee was fantastic
Dee was fantastic. I used to have a membership, but wasn’t sure if it was valid anymore. She did a search for me and then made a new membership as mine expired. We even had a few laughs. Fantastic.
12 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
D of E rucksack and boots
Went to buy rucksack and boots for DofE today, we got Quest boots and Osprey backpack, and got great service from Tamzin. Great products and great advice. She made our life really easy, nothing was too much trouble.
13 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Dave in the Harlow store was extremely…
Dave in the Harlow store was extremely helpful and very patient and successfully found me a pair of walking boots. Thank you Dave
12 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We found a tent we really liked but…
We found a tent we really liked but couldn’t find it , we spoke with Jamie who was extremely helpful he searched high and low and eventually found 1 for us he was very determined to make our day , thankyou Jamie 10/10
11 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Dee was a legend
Dee was a legend! Super helpful even with lots of customers and very approachable. Thank you for your help you were great.
10 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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