I visited the store today in Hathersage to buy some walking boots and socks. The attendant was very helpful and knowledgable able the products and I used my customer card to make some savings. The bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping at the Hathersage Go Outdoors is an experience that everyone should have. Every time I have gone in, even if it’s just a enquiry, the staff have gone above and beyond to help me buy or order... See more
Company replied
Excellent quality and value for money. I would recommend anyone to get a members card, the savings and offers you receive are amazing. I used the shop in Hathersage the staff were extremely helpful, n... See more
Company replied
In all my years of visiting Go Outdoors at various locations this was undoubtedly the best visit. We were greeted by Jon who helped us with our purchases. Based on his knowledge we ended up buying Sca... See more
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Hathersage (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6 Main Road, S32 1BB, Hathersage, United Kingdom
- 0344 3876803
4.9
Excellent
427 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff very helpful in every…
Lovely staff very helpful in every respect - Hathersage Derbyshire Shop
4 January 2023
Reply from GO Outdoors - Hathersage (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Staff in Hathersage store very helpful…
Staff in Hathersage store very helpful today, bought walking shoes.
5 January 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent quality and value for money
Excellent quality and value for money. I would recommend anyone to get a members card, the savings and offers you receive are amazing. I used the shop in Hathersage the staff were extremely helpful, not at all pushy making shopping a pleasant experience, that’s something I don’t say very often!
22 December 2022
Reply from GO Outdoors - Hathersage (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
It's a pleasure to call into the shop
It's a pleasure to call into the shop. Help and advice is always on hand.
3 January 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Cassy at Go Outdoors….
Excellent service from Cassy at the store in Hathersage today. Great knowledge, really attentive. Me and my wife both bought walking shoes - price matched off the website, so even better value than we expected - definitely recommend this store- thanks again and Happy New Year to you all
2 January 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Super helpful and friendly
1 January 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff so helpful and knowledgeable
Staff so helpful and knowledgeable. Nothing was too much trouble.
30 December 2022
Reply from GO Outdoors - Hathersage (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jake was very helpful. Great deal.
Jake was very helpful in checking out the specifications of the jacket we bought. He made the whole process easy and we had a great deal in the sale. Definitely come back to GO!🤣
30 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Rainy day emergency
Found some fantastic rain gear in an emergency when visiting Hathersage . Nick was amazing, helping me out
23 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Always excellent service and…
Always excellent service and knowledgeable staff in the Hathersage shop.
23 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great help from Nick at Christmas
Nick was very helpful and send off his way to help me. This close to Christmas when things are stressful is when you need nice friendly faces to make your day better. He had great knowledge on the equipment and made the buying experience much more enjoyable
21 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I was choosing a pair of lightweight…
I was choosing a pair of lightweight but strong walking boots. Jon was very helpful, listening to my requirements regarding foot injuries. I was able to buy some comfortable but sturdy boots for the hills and moors surrounding my home. Thank you, Jon.
18 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Reserved some Yaktrax Pro grip soles for me. Thank you.
15 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The lady called Sarah at Hathersage was…
The lady called Sarah at Hathersage was extremely knowledgeable about the product I was looking for. The whole experience was lovely, easy and a great price.
15 December 2022
Reply from GO Outdoors - Hathersage (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
Great customer service
Item ready for Collection - easy transaction
Good advice given by friendly and efficient staff member
14 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great friendly customer service
Great friendly customer service. Unexpected discounts. Glad I visited!
14 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Visited Go Outdoors Hathersage when you want expert advice
Visited Go Outdoors Hathersage to try and find a new pair of walking boots. I selected a few to try and then asked Jon for varying sizes (1/2 sizes don't seem to exist anymore). I explained the usual feet 'problems' including the need for arch support and he recommended a pair I had not asked to see. I tried all the boots on but as soon as I tried on the pair he recommended I knew they were the right ones. Jon even took the insole out to demonstrate the amount of arch support, and I tried two sizes on using his expert advise to pick the right pair. It got better - Jon price matched the boots against current offers and I got a fantastic price too! Jon, cannot thank you enough - boots tested on a short 4 mile walk in the snow yesterday and feet felt better afterwards than before the start! Thank you for all you help, and patience, really appreciated!
8 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very friendly amazing helpful staff……
Very friendly amazing helpful staff… Charlie and Jon helped us find exactly what we wanted and were very welcoming. We will be visiting again in the future!!!!
8 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Patient and knowledge
Bought some Scarpa boots and were served by Jon. He was friendly, helpful, knowledgeable and so patient we couldn't have asked for more.
5 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Nick was very helpful when I made a…
Nick was very helpful when I made a recent purchase.
2 December 2022
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.