I have been given a £50 gift voucher for gooutdoors. However, you cannot use gift vouchers online - inconvenient. So, I visited the Inverness store to purchase a particular product - a certain fishi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took my Daughter in to the shop this evening to get some new walking boots for her hill walk at the weekend. Found a nice fitting pair that were wide enough for complete comfort. Also managed for the... See more
Company replied
Service was splendid. Acquired a partial refund seamlessly when signing up for a Go Outdoors card after purchase. Kasia and Catrina were very good.
Company replied
Went in to try on some shoes, staff were helpful but not pushy and Connor went above and beyond taking the time to listen and help recommend the right shoes for us! He was very friendly and knowledgea... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Inverness
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
GlendoeTerrace, Telford Street, IV3 8DL, Inverness, United Kingdom
- 01463 216867
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Inverness
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Staff were more than happy to help…
Staff were more than happy to help select the best tent for our outings and explained pros/cons etc which was great so we chose the correct size etc
31 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Thanks to all the staff in Go Inverness…
Thanks to all the staff in Go Inverness you assistance was great as per usual.
31 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Was at Go Outdoors
Was at Go Outdoors, Glendoe terrace in Inverness. The team were amazing, helping myself, wife and kids out. They helped with all membership queries and qere very informative on all the products! Made for an excellent shopping trip! We were served by Joan who was very friendly and helpful, as well as a tall gentleman on the floor, although I never got his name!! Excellent outlet!
31 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was in Inverness store and was…
I was in Inverness store and was dealing with Siobhan she was very helpful and polite. Very clean store
31 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
My experience today was great.staff…
My experience today was great.staff were fun and factual and helped every way they could.
29 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Your awesome Staff Kasia and the guy in the bike…
Staff Kasia and the guy in the bike department went above and beyond to helpe find the correct tube for my sons bike.
Always amazing customer service in the store. 😊
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great it has parking outside
Great it has parking outside - young lad behind the counter, Jacob, help me find camping gear for my grandson up coming trip to France, very polite and great knowledge of products.
3 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
shopped there yesterday and had a…
shopped there yesterday and had a lovely shopping experience . staff couldn’t be any more helpful if they tried , all really helpful and friendly .
29 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went in for camping gear for belladrum…
Went in for camping gear for belladrum and wasn't sure what to get. Lovely lady kasia kept me right. Nice to see great customer service
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lovely customer service
Lovely customer service, friendly lady called Kasia helped me find the camping stuff I was looking for!
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Great shop - helpful staff especially young lady with blonde hair , sorry I can’t remember her name
16 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very good service from all staff at go…
Very good service from all staff at go outdoors
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
First class service from all the team…
First class service from all the team members at go outdoor Inverness .
21 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service from Kasia
Excellent service from Kasia. Friendly, helpful, and professional. She made my shopping experience quick and easy. I really appreciated her support and how smoothly everything went. Thank you!
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
We were buying a tent for the belladrum…
We were buying a tent for the belladrum festival, Giles noticed we were heading to the till with a tent and asked if we were going to the belladrum festival due to high winds he recommended a different tent, still within our price range and gave us tips on how to pitch it. So helpful and great customer service to receive as he could of just left us with a bad tent, the till staff were equally as helpful when finding our membership 😀 great service all round
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service happy to help very…
Excellent service happy to help very friendly and knowledgeable thankyou Donny
30 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was looking for a coat
I was looking for a coat, Joan helped me choose the correct size. Lovely lady.
29 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Staff are very helpful
Staff are very helpful! Kirsty was really helpful in all the items we were looking for
29 July 2026
Unprompted review
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.